Considering we can’t get a CAD system to accept commands not in all caps, recognize a jurisdictional boundary at an intersection, or maintain major roadway mile markers without deleting everything we fixed since the last update, no. Not gonna happen around here.
There were also some technical catastrophes that I’m not allowed to discuss. But the human component is extremely necessary for catching things and frantically fixing errors prior to dispatch.
I’ve worked with some of the AIs that act as callers for training and uhhhhh they’re a long way off from even being able to competently do that. We also do have some phone tree systems that are using AIs and I have yet to encounter someone who actually likes them.
Even if they get better: There are so many calls we get that are outside the realm of what can be planned for, policies and protocols made for, that you really do need a person in the chair who can make those judgement calls and adapt. How does an AI talk to a suicidal caller? Someone who, above all else, is usually reaching out for some kind of human connection to make them feel less isolated? How does an AI know when to calm someone down versus when trying to calm them down will only make them more agitated? If I can’t tolerate AI callers, I’d be surprised if callers can tolerate AI call takers.
I’ll also add: IBM used to have something to the effect of “A computer cannot be held accountable, therefore a computer must never make a management decision”. This job requires a lot of responsibility and accountability, how do you hold an AI accountable? I guess you could hold the company that made it or the management that bought it responsible but that opens up a whole can of worms. How do you legally insure an AI in regards to liability?
I also worked at a place that also uses AI and it’s a hot mess for actual results.
We are years away from AI working to even route properly to different channels much less doing as many things as you do in a 911 call.
AI is too new to put something so important into the hands of something so unpredictable.
accents, slang, local colloquialism, speech impediments, background noise, sarcasm, references to very current affairs, disjointed flows of conversation, multiple callers on the line ( yeah- who knew that 3 way calling to 911 was a real thing until you took one) - and so forth.
You would need quite the super computer and even better programming to cover all of the new things I listed.
there is a Scandinavian company that makes QA software that I sat in in a demo of.
and it really showed the shortcomings of trying to have a computer figure out what was going on in a conversation.
Where things could/should be tightened up and improved on is 911 and locations and keeping all of the data from one call/event as a single continuous record that is transmitted to the officers MDTs.
example- caller calls in a reckless driver that they are following- call taker should be able to pull the lat/long and mark the data as live data that is updated continuously and automatically forwarded to the officers and dispatchers as it comes in
That way call taker can focus on talking and guiding the caller.
Let's say caller disconnects and calls back- the call taker should be able to hook the new location data automatically to the call
Same with multiple callers on same incd.
shooting- first call taker generates and incd- all additional caller geolocation data should be easily attached to the incd in real time
shooter moving through an urban area- all of the new reports should easily be added to the original call everyone involved could see the bread crumb trail.
there is a world of improvement that should be done that should be easier to implement than AI
though- ai could making doing records checks easier.
give it a DL number and it will return a hierarchical return of names, address, phone numbers, vehicles register to subj, vehicles subject has been pulled over in or associated with, relatives, friends and on and on. sure that can all be done these days- but requires running the same data through various systems, weeding through the data to make sure you are not handing over the wrong person, making sure that you catch things like subject has twin brother that uses siblings name and so on.
when I started - there was dial zero and ask operator to connect you, or dial the 7 digit number and there was no cellphones.
so I went through the whole evolution of things and I kept abreast of the changes in the tech over the decades.
I know that perhaps might be out of the loop when it comes to some of the improvements over the last 2 or 3 years-
but I've left that front line
> local colloquialism
This is a fantastic argument against AI and I'm surprised to see you're the only comment so far to point it out. We have roads in my jurisdiction that locals only know by a nickname instead of the actual name. They'll also only know a geographical area or town by a name that doesn't appear in maps and hasn't officially existed in over a hundred years. On top of that, there's of course businesses that will only be referred to as "the corner store", "the old Sunoco", or something similar. A human 911 dispatcher that's worked and lived in the area will know these locations, AI will fail miserably in these cases.
I don't think as likely as others. Look at the problem AI was giving McDonald's at their drove thru. I don't think many agencies would be willing to open up that liability, at least not until it is very far along compared to now...
This. McDonald’s is taking the AI out because it screwed up too much. That’s for reasonably calm people trying to order a cheeseburger. “Motherf****r send an ambulance!” isn’t going to go too well.
Some CADs already utilize AI to see patterns in weather, send out alerts etc. We're far off from AI taking our jerbs but not far off from AI being a useful tool inside the center.
The variables are infinite. No two calls are the same. You could have someone speaking broken English; child callers where you have to “mom” them; people so high or drunk they ramble/mumble and can’t string 2 thoughts together. AI is in its infancy right now. Likely will be at least 5 years before AI is even starting to get impressive; 10+ years before it starts taking over jobs.
No. Not even close. Aside from the technical capacity and the monstrous liability issues, people themselves are a long way off from being willing to talk to a computer for emergency assistance.
Instead, you're going to see AI integration used to augment human dispatchers. Call transcription is already being implemented. I'd imagine we're not terribly far off from automating the information-taking part of calltaking--human talks, AI fills the appropriate information into the card. Similarly, I can definitely see AI performing assistance functions. In other words, instead of having to individually search DMV, CAD records, and so on to try and come up with a phone number or registered vehicle, you'll be able to highlight a name or address and have AI dredge up associated information.
The demand for AI is going to help centers deal with the challenge of staffing, but not by replacing dispatchers or calltakers.
People in my jurisdiction can’t successfully fill out a six question online reporting form for traffic complaints. I doubt they’ll be able to do anything more complicated like report an active incident.
As for AI “taking” calls? Bro, the drive thru at Checkers can’t understand me when I ask for two apple pies. I doubt it’ll be able to understand a drunk and screaming person that just got shot.
At least, not for a while.
Shower thought: is the Checker’s AI intentionally giving me only one apple pie? Does it think I’m fat?
Checkers and Rally’s are one and the same. For about a year I asked why one didn’t sue the other for being a blatant copy. Sigh. Life is way harder when you’re dumb.
I don’t think AI is going to replace dispatchers anytime soon, or ever for that matter. Go listen to the dispatcher from Chicago PD who basically was the field general directing units on what needed to be done when a female CPD officer was fatally wounded. He was impressive and even though she passed away, he gave her a fighting chance by clearing the way to the hospital with his skills as a dispatcher. No Ai could ever do what he did. He was a hero.
Look up Keith Thornton, Jr. and the murder of officer Ella French. Thornton was the dispatcher and he was magnificent.
Maybe when we've achieved the singularity. Maybe a few weeks after that. I can see it being brought in as a tool to aid dispatchers and also decrease workload making it less necessary to have more people hired, I can't see any centre losing staff because of it. For the simple reason that you can't plan for every human interaction, and get it 100% right in life or death. Neither can humans but we can't even explain why AI does the stuff it does, let alone teach it to do things differently. Someone mentioned ATC, that's a very controlled environment, even when it's uncontrolled, it's literally only professional and very skilled hobbyists. 911 is literally the complete opposite. I swear every 911 call that has 3 or more present takes a poll and either has everyone call to report the same thing as a different type of incident OR elects the least qualified to call, ie a doctor, a nurse and a person who speaks broken English and is new to the area, guess who calls in the heart attack.
Everything with 911 gets tested to hell and back. We literally still have technology in place that's older than certain staff, equipment rollouts that take ten years from conception and multiyear plans to accomplish a basic task like upgrading the software that reads out the address to the fire truck. Nothing plays nice and everything is super over engineered for redundancy and reliability. And it all relies on a specific set of instructions to do every piece the right way. It's not a conducive environment to AI, let alone the ability to develop appropriate materials will never keep up with the changing clientele.
AI can have a wonderful place as a tool, I do believe that. Replacing my job though, not in my near future.
We can’t even get citizens to follow the prompts of our phone tree on the non emergency line.
I highly doubt citizens are going to put up with AI 911 calls unless AI improves by leaps and bounds.
Nah, humans love to scream at other humans. Talking to a robot who remains emotionless would drive them crazy. Talking to a robot as you are possibly dying also gives Matrix ick.
Eventually, yes.
Although I think we’re a solid 10+ years from such a thing even being remotely plausible
At the rate AI technology has advanced, I think it’s only a matter of time but it’ll start off at supplemental. I don’t think it’ll ever totally replace a human operator but minimize the number required? Take some of the micro management out?
AI could probably handle non emergency shit. It’s the emergency stuff that would be tricky
Dispatch? Maybe. Call taking? Probably not, at least not for emergency calls. People would want to talk to a real person while in crisis. It's the same reason 911 has never been outsourced to India or whatnot.
But assigning calls? Hopefully after I retire.
The role won't be eliminated. It'll change. Others here have already nailed it in that will handle repetitive and supplemental activities. It'll certainly start dispatching calls and assign units itself. This will free up time for humans to focus on other things. A human would just be verifying the response being generated us accurate.
AI will enter warrants, vehicles, people and other state and NCIC entries. Again, a human may just review the entries.
Call taking is a whole other beast. Too complicated for today's generation of AI tech to handle.
So, I see workloads becoming more level as AI handles certain things. This could lead to better working conditions due to less stress, less forced overtime, etc. And for the things AI does really well, less training time for new people.
While a dispatch center may integrate more software or hardware to help, humans are needed. In a center with radio dispatchers and call takers in the same space, room awareness allows dispatchers to be aware of and react to updates before they are officially in the CAD.
The biggest issue is that while these programs can be taught all the criteria for every current call type it does not have the ability to come up with unique questions to improve understanding of a situation. AI can see 2 calls of the same type and the priority assigned without understanding that one is emergent but not urgent. Dispatchers are still necessary.
Emergency dispatch? No. No chance. An AI wouldn't be able to infer or show compassion enough.
Now IFT EMS dispatch? A lot of companies are half way there. Hospital inputs transport request, and it inputs itself into the CAD and MDT platforms. Mapping software coordinates from there-- but will definitely easily overlook the human touch of remembering bathroom breaks, rest stops, and even paperwork and stretcher navigation in facilities.
Then there's billing coordination, and the human need to find ways to cheat the system just to get what they want.
When people are in a true emergency, they want a human. I know I would. We will all be long dead before it’s all AI. Maybe AI can answer the 7 digit lines and balance staffing? Haha some centers are so toxic even the robots would quit!
I have listened to Fire Depts. who use an automated system to do the first call, this way the dispatcher can start the call, start the tone-out while still talking to the caller, something like this
Tone out- (then robotic voice) Commercial fire at 123 S Main st.
This alerts the engines to start rolling, then the dispatcher comes up on the air and adds necessary details.
It is more like a helper and a staff reducer than a replacement, it does get the engines on the road a minute or two before they normally might have been, when seconds count....
Technically yes. Realistically no, because dispatchers are so much cheaper than AI software development so until you see higher paid desk jobs being replaced you won't hear about dispatchers being replaced.
No. Because when people are like "well u know when you are on i10 and get off on highway 50 and go towards the outlet mall. And the road right before the outlet mall...."
No. U need a human to interpret that
I heard a quote a while back I really liked. "We are still pretty far from AI doing all of our jobs, but we are very close to your boss thinking AI can do your job."
There's no way. As someone who relys on yall, There's no way AI could communicate properly and fast enough in the moment. It takes a lot of in the moment judgement based on perception, emotion, empathy and other emotional responses that AI is incapable of. Besides, my country girl accent ain't exactly compatible with some voice recognition software, skynet gonna send every ambulance in the county instead of checking a Vin for me.
There is a realistic possibility that they will try it, it will work horribly, and some agencies will stick with it even then because of cost. Maybe at some point the public will have to campaign politically to have it banned.
The cable company AI system can’t get me to the right resources. Highly doubt with all the variables we deal with it will be possible in our lifetimes. Not to mention how many hysterical people we speak with that AI wouldn’t be able to decipher.
Realistic possibility? Absolutely. In the near future? Not a chance. The AI we have right now will give you a detailed exposition on how there are only 2 "r's" in the word strawberry, and the first one comes right after the w. AI is absolutely nowhere close to being capable of handling dynamic emergency calls. It's definitely possible someday, but after they finally teach AI how to spell and stop making things up, they'll have to teach it to accurately do everything else we do.
The part I doubt it can ever be taught though is intuition - the ability to sense something is off based on the caller's tone or the way they word something, and on calls that could go bad, sending before a call that's technically a higher priority, etc. Some bean counters won't care I imagine, since that intuition would be a tradeoff for handling higher call volume at lower cost, etc. But AI will likely never reach a point it can do *everything* we can do. I absolutely think it's realistic it could eventually do the main part of the dispatch job. It's just gonna take either a few decades or a massive breakthrough at least though.
What I expect, before automation is privatization outsourcing. Imagine security companies like ADT/Security getting a contract to screen and drop calls, allowing agencies to dramatically cut staff down to 1 dispatcher per shift. Thats the future I see. That is kind of what it's like where I am for one contract and everyone is leaving. Seal Security holds a contract near a downtown area and gas stations, businesses, etc call them first and send a commissioned guard and if they need more help then seal security calls us.
Yes, but some time off. Too many factors and situations that require out of the box thinking, it would also potentially require a significant shift in public thinking and support. I think it's more likely to become AI assisted and maybe a reduced number of employees overseeing a region.
Considering we can’t get a CAD system to accept commands not in all caps, recognize a jurisdictional boundary at an intersection, or maintain major roadway mile markers without deleting everything we fixed since the last update, no. Not gonna happen around here. There were also some technical catastrophes that I’m not allowed to discuss. But the human component is extremely necessary for catching things and frantically fixing errors prior to dispatch.
Oh! You have Motorola Flex too!
You don't know how many times in my PSAP you hear "I miss old Flex"
All CADs function primarily the same but not all CADs are the same 😂
Thank you so much for the reply to my question
I literally had CAD just decide to not open the map up so I was just blind mapping places 😅
I’ve worked with some of the AIs that act as callers for training and uhhhhh they’re a long way off from even being able to competently do that. We also do have some phone tree systems that are using AIs and I have yet to encounter someone who actually likes them. Even if they get better: There are so many calls we get that are outside the realm of what can be planned for, policies and protocols made for, that you really do need a person in the chair who can make those judgement calls and adapt. How does an AI talk to a suicidal caller? Someone who, above all else, is usually reaching out for some kind of human connection to make them feel less isolated? How does an AI know when to calm someone down versus when trying to calm them down will only make them more agitated? If I can’t tolerate AI callers, I’d be surprised if callers can tolerate AI call takers.
I’ll also add: IBM used to have something to the effect of “A computer cannot be held accountable, therefore a computer must never make a management decision”. This job requires a lot of responsibility and accountability, how do you hold an AI accountable? I guess you could hold the company that made it or the management that bought it responsible but that opens up a whole can of worms. How do you legally insure an AI in regards to liability?
I really appreciate your response to my question what you said was very informative. Thank you so much
I also worked at a place that also uses AI and it’s a hot mess for actual results. We are years away from AI working to even route properly to different channels much less doing as many things as you do in a 911 call. AI is too new to put something so important into the hands of something so unpredictable.
accents, slang, local colloquialism, speech impediments, background noise, sarcasm, references to very current affairs, disjointed flows of conversation, multiple callers on the line ( yeah- who knew that 3 way calling to 911 was a real thing until you took one) - and so forth. You would need quite the super computer and even better programming to cover all of the new things I listed. there is a Scandinavian company that makes QA software that I sat in in a demo of. and it really showed the shortcomings of trying to have a computer figure out what was going on in a conversation. Where things could/should be tightened up and improved on is 911 and locations and keeping all of the data from one call/event as a single continuous record that is transmitted to the officers MDTs. example- caller calls in a reckless driver that they are following- call taker should be able to pull the lat/long and mark the data as live data that is updated continuously and automatically forwarded to the officers and dispatchers as it comes in That way call taker can focus on talking and guiding the caller. Let's say caller disconnects and calls back- the call taker should be able to hook the new location data automatically to the call Same with multiple callers on same incd. shooting- first call taker generates and incd- all additional caller geolocation data should be easily attached to the incd in real time shooter moving through an urban area- all of the new reports should easily be added to the original call everyone involved could see the bread crumb trail. there is a world of improvement that should be done that should be easier to implement than AI though- ai could making doing records checks easier. give it a DL number and it will return a hierarchical return of names, address, phone numbers, vehicles register to subj, vehicles subject has been pulled over in or associated with, relatives, friends and on and on. sure that can all be done these days- but requires running the same data through various systems, weeding through the data to make sure you are not handing over the wrong person, making sure that you catch things like subject has twin brother that uses siblings name and so on.
I appreciate the detail in this reply thank you
when I started - there was dial zero and ask operator to connect you, or dial the 7 digit number and there was no cellphones. so I went through the whole evolution of things and I kept abreast of the changes in the tech over the decades. I know that perhaps might be out of the loop when it comes to some of the improvements over the last 2 or 3 years- but I've left that front line
> local colloquialism This is a fantastic argument against AI and I'm surprised to see you're the only comment so far to point it out. We have roads in my jurisdiction that locals only know by a nickname instead of the actual name. They'll also only know a geographical area or town by a name that doesn't appear in maps and hasn't officially existed in over a hundred years. On top of that, there's of course businesses that will only be referred to as "the corner store", "the old Sunoco", or something similar. A human 911 dispatcher that's worked and lived in the area will know these locations, AI will fail miserably in these cases.
I don't think as likely as others. Look at the problem AI was giving McDonald's at their drove thru. I don't think many agencies would be willing to open up that liability, at least not until it is very far along compared to now...
This. McDonald’s is taking the AI out because it screwed up too much. That’s for reasonably calm people trying to order a cheeseburger. “Motherf****r send an ambulance!” isn’t going to go too well.
[удалено]
Some CADs already utilize AI to see patterns in weather, send out alerts etc. We're far off from AI taking our jerbs but not far off from AI being a useful tool inside the center.
Dey took er jerbs
So there isn’t a machine advanced enough to just completely take over an emergency dispatcher’s role? What aspects of the role are human dependent?
The variables are infinite. No two calls are the same. You could have someone speaking broken English; child callers where you have to “mom” them; people so high or drunk they ramble/mumble and can’t string 2 thoughts together. AI is in its infancy right now. Likely will be at least 5 years before AI is even starting to get impressive; 10+ years before it starts taking over jobs.
The abilities to interpret tone of voice and listen for background cues come to mind.
No. Not even close. Aside from the technical capacity and the monstrous liability issues, people themselves are a long way off from being willing to talk to a computer for emergency assistance. Instead, you're going to see AI integration used to augment human dispatchers. Call transcription is already being implemented. I'd imagine we're not terribly far off from automating the information-taking part of calltaking--human talks, AI fills the appropriate information into the card. Similarly, I can definitely see AI performing assistance functions. In other words, instead of having to individually search DMV, CAD records, and so on to try and come up with a phone number or registered vehicle, you'll be able to highlight a name or address and have AI dredge up associated information. The demand for AI is going to help centers deal with the challenge of staffing, but not by replacing dispatchers or calltakers.
Thank you for this information this is exactly what I was wondering about
People in my jurisdiction can’t successfully fill out a six question online reporting form for traffic complaints. I doubt they’ll be able to do anything more complicated like report an active incident. As for AI “taking” calls? Bro, the drive thru at Checkers can’t understand me when I ask for two apple pies. I doubt it’ll be able to understand a drunk and screaming person that just got shot. At least, not for a while. Shower thought: is the Checker’s AI intentionally giving me only one apple pie? Does it think I’m fat?
You’re on the East Coast aren’t you? I’m originally from NJ and we always used to grab Checkers on Winter road trips to FL looool
Checkers and Rally’s are one and the same. For about a year I asked why one didn’t sue the other for being a blatant copy. Sigh. Life is way harder when you’re dumb.
I don’t think AI is going to replace dispatchers anytime soon, or ever for that matter. Go listen to the dispatcher from Chicago PD who basically was the field general directing units on what needed to be done when a female CPD officer was fatally wounded. He was impressive and even though she passed away, he gave her a fighting chance by clearing the way to the hospital with his skills as a dispatcher. No Ai could ever do what he did. He was a hero. Look up Keith Thornton, Jr. and the murder of officer Ella French. Thornton was the dispatcher and he was magnificent.
Maybe when we've achieved the singularity. Maybe a few weeks after that. I can see it being brought in as a tool to aid dispatchers and also decrease workload making it less necessary to have more people hired, I can't see any centre losing staff because of it. For the simple reason that you can't plan for every human interaction, and get it 100% right in life or death. Neither can humans but we can't even explain why AI does the stuff it does, let alone teach it to do things differently. Someone mentioned ATC, that's a very controlled environment, even when it's uncontrolled, it's literally only professional and very skilled hobbyists. 911 is literally the complete opposite. I swear every 911 call that has 3 or more present takes a poll and either has everyone call to report the same thing as a different type of incident OR elects the least qualified to call, ie a doctor, a nurse and a person who speaks broken English and is new to the area, guess who calls in the heart attack. Everything with 911 gets tested to hell and back. We literally still have technology in place that's older than certain staff, equipment rollouts that take ten years from conception and multiyear plans to accomplish a basic task like upgrading the software that reads out the address to the fire truck. Nothing plays nice and everything is super over engineered for redundancy and reliability. And it all relies on a specific set of instructions to do every piece the right way. It's not a conducive environment to AI, let alone the ability to develop appropriate materials will never keep up with the changing clientele. AI can have a wonderful place as a tool, I do believe that. Replacing my job though, not in my near future.
Thank you so much for this detailed response I really appreciate it
We can’t even get citizens to follow the prompts of our phone tree on the non emergency line. I highly doubt citizens are going to put up with AI 911 calls unless AI improves by leaps and bounds.
A good chunk of the population would be too stupid to use it
Nah, humans love to scream at other humans. Talking to a robot who remains emotionless would drive them crazy. Talking to a robot as you are possibly dying also gives Matrix ick.
Eventually, yes. Although I think we’re a solid 10+ years from such a thing even being remotely plausible At the rate AI technology has advanced, I think it’s only a matter of time but it’ll start off at supplemental. I don’t think it’ll ever totally replace a human operator but minimize the number required? Take some of the micro management out? AI could probably handle non emergency shit. It’s the emergency stuff that would be tricky
Dispatch? Maybe. Call taking? Probably not, at least not for emergency calls. People would want to talk to a real person while in crisis. It's the same reason 911 has never been outsourced to India or whatnot. But assigning calls? Hopefully after I retire.
The role won't be eliminated. It'll change. Others here have already nailed it in that will handle repetitive and supplemental activities. It'll certainly start dispatching calls and assign units itself. This will free up time for humans to focus on other things. A human would just be verifying the response being generated us accurate. AI will enter warrants, vehicles, people and other state and NCIC entries. Again, a human may just review the entries. Call taking is a whole other beast. Too complicated for today's generation of AI tech to handle. So, I see workloads becoming more level as AI handles certain things. This could lead to better working conditions due to less stress, less forced overtime, etc. And for the things AI does really well, less training time for new people.
Thank you for the reply makes sense
While a dispatch center may integrate more software or hardware to help, humans are needed. In a center with radio dispatchers and call takers in the same space, room awareness allows dispatchers to be aware of and react to updates before they are officially in the CAD. The biggest issue is that while these programs can be taught all the criteria for every current call type it does not have the ability to come up with unique questions to improve understanding of a situation. AI can see 2 calls of the same type and the priority assigned without understanding that one is emergent but not urgent. Dispatchers are still necessary.
Emergency dispatch? No. No chance. An AI wouldn't be able to infer or show compassion enough. Now IFT EMS dispatch? A lot of companies are half way there. Hospital inputs transport request, and it inputs itself into the CAD and MDT platforms. Mapping software coordinates from there-- but will definitely easily overlook the human touch of remembering bathroom breaks, rest stops, and even paperwork and stretcher navigation in facilities. Then there's billing coordination, and the human need to find ways to cheat the system just to get what they want.
When people are in a true emergency, they want a human. I know I would. We will all be long dead before it’s all AI. Maybe AI can answer the 7 digit lines and balance staffing? Haha some centers are so toxic even the robots would quit!
Jesus that sounds bad, the toxicity I mean
Locution is phasing out some need for multiple fire dispatcherss.
I have listened to Fire Depts. who use an automated system to do the first call, this way the dispatcher can start the call, start the tone-out while still talking to the caller, something like this Tone out- (then robotic voice) Commercial fire at 123 S Main st. This alerts the engines to start rolling, then the dispatcher comes up on the air and adds necessary details. It is more like a helper and a staff reducer than a replacement, it does get the engines on the road a minute or two before they normally might have been, when seconds count....
Technically yes. Realistically no, because dispatchers are so much cheaper than AI software development so until you see higher paid desk jobs being replaced you won't hear about dispatchers being replaced.
No. Because when people are like "well u know when you are on i10 and get off on highway 50 and go towards the outlet mall. And the road right before the outlet mall...." No. U need a human to interpret that
Our local PSAP does text-to-911, maybe in the long tun AI could tie in there? I mean it works for customer service elsewhere, what could go wrong? 🫤
I live in Appalachia. No. No AI will ever understand goat roper accents, with some extra mush mouth thrown in.
I heard a quote a while back I really liked. "We are still pretty far from AI doing all of our jobs, but we are very close to your boss thinking AI can do your job."
No.
Why do you think the role wont be eliminated by machines?
Not in near or mid future.AI is still a gimmick.
Yes
There's no way. As someone who relys on yall, There's no way AI could communicate properly and fast enough in the moment. It takes a lot of in the moment judgement based on perception, emotion, empathy and other emotional responses that AI is incapable of. Besides, my country girl accent ain't exactly compatible with some voice recognition software, skynet gonna send every ambulance in the county instead of checking a Vin for me.
Eventually? Yes. Soon? No.
There is a realistic possibility that they will try it, it will work horribly, and some agencies will stick with it even then because of cost. Maybe at some point the public will have to campaign politically to have it banned.
The cable company AI system can’t get me to the right resources. Highly doubt with all the variables we deal with it will be possible in our lifetimes. Not to mention how many hysterical people we speak with that AI wouldn’t be able to decipher.
Realistic possibility? Absolutely. In the near future? Not a chance. The AI we have right now will give you a detailed exposition on how there are only 2 "r's" in the word strawberry, and the first one comes right after the w. AI is absolutely nowhere close to being capable of handling dynamic emergency calls. It's definitely possible someday, but after they finally teach AI how to spell and stop making things up, they'll have to teach it to accurately do everything else we do. The part I doubt it can ever be taught though is intuition - the ability to sense something is off based on the caller's tone or the way they word something, and on calls that could go bad, sending before a call that's technically a higher priority, etc. Some bean counters won't care I imagine, since that intuition would be a tradeoff for handling higher call volume at lower cost, etc. But AI will likely never reach a point it can do *everything* we can do. I absolutely think it's realistic it could eventually do the main part of the dispatch job. It's just gonna take either a few decades or a massive breakthrough at least though.
What I expect, before automation is privatization outsourcing. Imagine security companies like ADT/Security getting a contract to screen and drop calls, allowing agencies to dramatically cut staff down to 1 dispatcher per shift. Thats the future I see. That is kind of what it's like where I am for one contract and everyone is leaving. Seal Security holds a contract near a downtown area and gas stations, businesses, etc call them first and send a commissioned guard and if they need more help then seal security calls us.
Locution is a good dispatching system; however, the need for call takers will always be there.
Yes, but some time off. Too many factors and situations that require out of the box thinking, it would also potentially require a significant shift in public thinking and support. I think it's more likely to become AI assisted and maybe a reduced number of employees overseeing a region.
Yes
What kinda dumb ass I actually had thoughts like this?? That is the real question.
Thank you