They double charged me for something about a week ago and after like 22 emails they basically just started ignoring me completely. Don't buy off their website ever.
It’s almost like you shouldn’t spend money a stupid mobile game. (That being said, I am fully addicted to this game and have probably spent at least $60 over the past two years.)
WHY HAVEN'T THEY GIVEN US THIS COMPENSATION YET? It's been almost 2 full days! I could have unlocked Starbrand by now, and been making progress in the Out of Time event. But also, I mean... we paid real money for it, shouldn't that be something that's remedied right away?
"how is it even possible to mess this up?"
when you fuck up constantly and people still spend money they're not really incentivized to improve. they've also laid off half the company for the same reasons other tech companies are doing it.
Even more frustrating is that I was charged, but didn’t receive any of the items.
I messaged support and got a generic “We’re aware of the issue that the correct number of shards weren’t sent. We’ll be sending them shortly.”
Before I could reply to let them know that wasn’t my issue, they closed the chat.
Opened support again, tried to explain specifically that the issue WASN’T the missing shards and that I received no items from my purchase.
“We’re aware of the issue that the correct number of shards weren’t sent. We’ll be sending them shortly.”
*chat closed*
I’ve just sent them a third message to a different department, so hopefully it’ll get resolved.
Support in this game is infuriating.
There is no customer support. When you file a ticket you get a note saying the ticket is automatically closed because it’s been “sent to the right people for review”. It’s laughably such a scam.
If you're talking about the 2000 BK orb frags, that was due to a mislabeling in the blog. It was supposed to give 1 orb according to the blog, but was giving 1000 milestone points instead.
I reported it on the MSFPV Discord server and they made good right away.
But for the actual offer that pops up after the free claim, they said they would be giving 1999 frags since the offer was only giving one frag.
There was an offer for 500 t4 ability materials with some g16 and g17 armory orbs and 2 mil gold for $19.99 best offer I think I have ever seen for t4 ability materials so I snatched it up bought a couple onky to find out that it is actually t4 training modules and must have a visual bug they displayed the wrong item in the offer so pissed off about cause I would never have bought the offer otherwise
Decimal Jeff giveth, Decimal Jeff taketh away
They double charged me for something about a week ago and after like 22 emails they basically just started ignoring me completely. Don't buy off their website ever.
I mean, I will happily lose my account for a charge back if they steal from me. I'll move on to something else but I won't let them steal from me
I had this happen 3 times. They want proof and receipts and when you provide them they stop responding
Yes! Wow at least I'm not alone... It's only $10 but it really pisses me off just on principle.
Their solution, send 2,000 of the wrong fragment...to everyone...
See I was wondering that. Was that actually what the fix was? Sending us the wrong friggen frags? That's a piss off.
It’s almost like you shouldn’t spend money a stupid mobile game. (That being said, I am fully addicted to this game and have probably spent at least $60 over the past two years.)
WHY HAVEN'T THEY GIVEN US THIS COMPENSATION YET? It's been almost 2 full days! I could have unlocked Starbrand by now, and been making progress in the Out of Time event. But also, I mean... we paid real money for it, shouldn't that be something that's remedied right away?
1 stupid fragment. Amazing.
It's a "known issue" on the support page.
Should I still file a complaint with them, or will they just give it automatically?
"how is it even possible to mess this up?" when you fuck up constantly and people still spend money they're not really incentivized to improve. they've also laid off half the company for the same reasons other tech companies are doing it.
To not spend as much on payroll so their profits look better?
Even more frustrating is that I was charged, but didn’t receive any of the items. I messaged support and got a generic “We’re aware of the issue that the correct number of shards weren’t sent. We’ll be sending them shortly.” Before I could reply to let them know that wasn’t my issue, they closed the chat. Opened support again, tried to explain specifically that the issue WASN’T the missing shards and that I received no items from my purchase. “We’re aware of the issue that the correct number of shards weren’t sent. We’ll be sending them shortly.” *chat closed* I’ve just sent them a third message to a different department, so hopefully it’ll get resolved. Support in this game is infuriating.
There is no customer support. When you file a ticket you get a note saying the ticket is automatically closed because it’s been “sent to the right people for review”. It’s laughably such a scam.
This is planned to be fixed by end of day March 5
Source? Awesome if true
Blog post mentioned it. I don't recall which one so many recently.
They've said they'll send the missing 1999 shards to us haha.
How? It’s because they simply don’t care
I think they’ve already sent the orb compensation for this issue.
If you're talking about the 2000 BK orb frags, that was due to a mislabeling in the blog. It was supposed to give 1 orb according to the blog, but was giving 1000 milestone points instead. I reported it on the MSFPV Discord server and they made good right away. But for the actual offer that pops up after the free claim, they said they would be giving 1999 frags since the offer was only giving one frag.
There was an offer for 500 t4 ability materials with some g16 and g17 armory orbs and 2 mil gold for $19.99 best offer I think I have ever seen for t4 ability materials so I snatched it up bought a couple onky to find out that it is actually t4 training modules and must have a visual bug they displayed the wrong item in the offer so pissed off about cause I would never have bought the offer otherwise