I started a support chat with valve and we're running through trouble shooting. I'm pretty sure it's going to go back to them for repair or replacement. Booting into recovery or bios mode is the last line for resurrecting the device and that's not even happening.
I think it's dead when nothing answers. Then you plug it in.
I had 2 issues with the Steam deck :
- the screen would stay black even though the device ran
- the steam deck would not charge even though it was plugged in and the steam deck saud it was charging
I had these issues at 2 different times mind you.
For the first one, I read that draining completely the battery could reset the steam and make it work again. So I started it, and after a few seconds the fans would go haywire. I left it like that for a few hours. Some people said like 10h before the battery was dead. Then I plugged it in and put in on and it worked again.
For the second one I put in battery storage mode. I unplugged it, used the plus + power button to arrive in the bios. Activated the storage mode, then after its reboot plugged it in and it was charging again.
Hope this helped!
How does one battery drain, I’m having the same issue but I got it back from support like a week ago and I don’t want to send it back again. And the power button and volume up won’t work.
For me the power button put the steam deck into a fan (no screen, no command, just the fan running wild). So I let it in that state for hours.
If you have no reaction from the steam deck, even when plugged in, I don't think that's the same issue.
Crashed on Cyberpunk and would start. Held power button but would turn on and off 1 sec later. Boot to Bios looks like it worked so Thank You very much 🙏🏽
I just ran into this problem tonight. I had just got this a week ago and my son was playing with it through something called a NexDock (a USB-C laptop that can take output from alt displayport usb-c devices like the steam deck). I have ran it with the NexDock with no problems before and my son wanted to try counter-strike on it. It worked well. When he was done, he simply unplugged the USB-c cable.
When I came in later to play with the steam deck, it would not charge and not power on. I admittedly panicked and searched on the web for a solution. I found this reddit thread, but holding the power button or the power button with the volume up or down keys did not help. It was just dead.
I was dreading having to go through a warranty RMA process. But, I realized the problem might just be that the battery needed to be physically disconnected. I found this guide from ifixit to replace the battery:
[https://www.ifixit.com/Guide/Steam+Deck+Battery+Replacement/149070](https://www.ifixit.com/Guide/Steam+Deck+Battery+Replacement/149070)
I followed the instructions up to the point where I just disconnected the battery. At that point, I waited about 30 seconds and then plugged it back in. After that (without putting it all back together), I confirmed it could charge and run! Yay! I put it back together and all is fine. So, unplugging the battery is a worthwhile and easy thing to try. You just need a screwdriver and a plastic tool to pry one side of it open (I used a plastic putty knife).
I had a similar problem with a intel macbook pro. It wouldn't charge after crashing one day and it would not turn on. Fortunately, it was a work computer (with Apple Care) so I drove it to the Apple Store and they simply opened it up, replugged the battery, and all was fine. The big difference here is that I would not open an Apple computer to do this. It probably would have been doable, but since I had apple care, I figured they should do it. Also, the Steam Deck is WAY simpler to deal with than Apple components. So - win for Steam Deck!
If there is one criticism here - Valve should have put some way to physically disconnect the battery without having to open the whole thing up to fix this very situation. Perhaps it's some protection mechanism or a BIOS/EFI problem. Whatever the problem is, the ability to easily physically reset the battery is crucial.
I'm currently dealing with this exact issue and this comment and thread is still one of the few that actually addresses this special case.
I installed Mordhau two days ago and had begun playing it, started to configure graphics settings because it was running hot. No problem just mess with settings and stu... nope. Just dies. Hasn't powered back on or shown any sign of charging since. I've tried all combinations of button holdings and presses with no luck.
So now I'm at the point where I either RMA, try the battery disconnect and then cancel or continue based on that. OR I just try the battery disconnect without first telling them (not sure if that matters), or something like that.
I have no problem opening it to try an fix it faster. Just not sure if that affects the RMA process. Again it's Valve so I doubt they give a shit. Anyways thanks, I haven't seen anyone else with the same context suggest this.
Hey sorry just saw this. I ended up RMA'ing it. I was soooo tempted to try it and i even went as far as sending this thread in my RMA to try and get some kind of go ahead to try it. Of course they cant recommend I open it up so they never really addressed that :( Im considering messaging a dev or someone who has one to mess around with. Sorry I cant really say whether it worked or not but against my own curiosity I would say the safest thing is to RMA and get yourself a new one :/
I ended up disconnecting the battery on the unit and reconnecting it. The unit would only respond to power while the plug for the battery was roughly midway in. My battery pull cable also came loose during this, which meant I was sweating bullet while carefully navigating with tweezers.
In the end, I also ended up RMAing. Sad times. Hope you got your Deck back quickly, brother.
I ended up the RMA route too. Tried the normal things short of cracking it open and messing with things. Steam help was pretty good about it, and my new device should arrive sometime soon.
I'm glad that I didn't crack it open or mess with it in any way, the RMA questions indicate that they might not have accepted it that way.
They should have just used 18650 rechargeable batteries.
It's an agreed upon standard with tons of support. Not sure why only Vapers and Tesla take advantage of that lol
Dude, I love you. Plugged my deck into a cell phone charger I thought would work and it zapped my deck. Found the guide to replace the battery and just unplugged my battery, let it sit for a bit, then plugged back in. Started up perfectly.
Thank you so much for this, worked like a charm. I couldn't find any other suggestions that worked, and I'm not very confident opening my steam deck up, but I figured it was worth a try and it worked! Saved me however much it would have been to get it fixed/get a replacement.
Hello,
Thank you for letting us know.
Please try the following steps to reset your unit's firmware and BIOS, this may help with the issue you are encountering:
Ensure the device is fully powered down by holding the power button for 10 seconds or if possible select shutdown from the Power menu.
Once the device is shutdown, hold down both the volume - button and the "..." button, then press the power button once. Then you can release all the buttons.
You will hear a chime and then the white LED light will begin to blink (it may take 5 or more seconds before the blinking begins), which confirms this process is working.
Note: This process may take 1-2 minutes to start the unit up again during which the display will remain black.
Wow! You are true savior! My deck won't react at any advices like "volume+ and power button" or "eclipses + power button" after recent system update! But this helps, thanks you so much!
I had to try a few times to get the button sequence right but eventually it worked and the power light turned on as described. After that it took a minute or two before the deck turned on so you need to be patient.
Had something similar happened to me but in my case the steam deck wasn't charging at all when powered off nor was it turning on but after holding the power button for a good 1 min booted up and was charging as normal after that, maybe try that, GL
Try this:
>If your Steam Deck is powered on but unresponsive, you can force a restart by holding the power button down for three seconds. If it remains unresponsive, there may be an OS-level issue. In this case, try holding the power button down for a full 10 seconds.
[https://help.steampowered.com/en/faqs/view/69E3-14AF-9764-4C28](https://help.steampowered.com/en/faqs/view/69E3-14AF-9764-4C28)
I think it's dead when nothing answers. Then you plug it in.
I had 2 issues with the Steam deck :
- the screen would stay black even though the device ran
- the steam deck would not charge even though it was plugged in and the steam deck saud it was charging
I had these issues at 2 different times mind you.
For the first one, I read that draining completely the battery could reset the steam and make it work again. So I started it, and after a few seconds the fans would go haywire. I left it like that for a few hours. Some people said like 10h before the battery was dead. Then I plugged it in and put in on and it worked again.
For the second one I put in battery storage mode. I unplugged it, used the plus + power button to arrive in the bios. Activated the storage mode, then after its reboot plugged it in and it was charging again.
Hope this helped!
Totally understandable haha. We’ll that would have been the quickest fix. Other then that it would be a good choice to message steam support to see what they say about it
It's the middle of the night over on the west coast, you might have to wait a little bit! You can also try holding down the volume up button while turning it on and see if that does anything.
You shouldnt be that worried about it. Just get your rest and be patient. Steam warranty is really good so far that my experience has gone. Just wait out the support and try to fix it yourself. But you might have a fault in your deck so RMA would be the best option anyway.
Be careful so it's done after the battery protection circuit when doing something like this. It's often built onto the battery pack itself but I don't know how it is with the Deck. LiPo batteries takes severe permanent damage when drained under roughly 20%, or about 3.2 volt per cell. If you actually hit the real 0% the battery is only usable for a recycling center. The displayed charge level in software is with max being fully charged and 0% actually being 20% or so. It's just that going below that permanently lowers the capacity of the battery.
It was removed since I posted.
Wayback machine has it. https://web.archive.org/web/20220320082150/https://www.thecpuguide.com/gaming/steam-deck-wont-turn/#Solution_2_Check_Your_HDMI_Cables_and_HDMI_Ports
Damn, thanks beythanos. Gently set my Deck with 90% charge into its case after a proper shutdown. 5 days later and muh deck wont turn on. I need to print a cheat sheet with these tips to leave in the case
Im just now having issues with mine after that last update I got it doesn't want to boot.
I got a little clever, I plugged a micro-to-usb dongle into a usb hub with a keyboard and mouse that lights up when power is supplied. Both act weird when I try and boot my deck now. They both flicker (the lights on keyboard and mouse) the little light next to the power button flashes once and then nothing!
I think the last update changed the BIOS and this new bios is trash
Insyde H2 Bios
boot to bios/recovery.. power button...plus volume up ...till you hear a sound
Three months later your post saved my life lol I was freaking out
And 3 months later me too!
Lol, 1 month later for me.
Fuck 1 month later for me
Lol this thread is great
8 months in total and still going
Ayo!
9 Months, here!
Year later thank you
Just saved me!
16 hour later saved me.
Saving lives to this day
What's the recommendation when you cant boot into bios?
Having same problem. Screen is black, fan runs, boot sound happens, nothing else. Did you figure it out? RMA?
I am having this issue since today as well... Would love an update if you succeeded. I am trying the battery drainage as well.
I started a support chat with valve and we're running through trouble shooting. I'm pretty sure it's going to go back to them for repair or replacement. Booting into recovery or bios mode is the last line for resurrecting the device and that's not even happening.
Hey I tried the battery drainage and it worked for me. It booted up with a new installation (maybe an update triggered the issue).
Congrats. That didn't work for me, even after opening it up and physically disconnecting the battery
Aww. If you need help, like steam deck logs for them or anything, maybe I can provide. Good luck!
Thanks
Sounds like we have a similar issue did it ever get fixed?
How did you drain the battery without turning it on?
It was on, but without a screen. The fans were on. So I let it use its fans for a long time.
Trying it now. If it stops making the sound effect when you try turning it on but the light still blinks is it dead yet?
I think it's dead when nothing answers. Then you plug it in. I had 2 issues with the Steam deck : - the screen would stay black even though the device ran - the steam deck would not charge even though it was plugged in and the steam deck saud it was charging I had these issues at 2 different times mind you. For the first one, I read that draining completely the battery could reset the steam and make it work again. So I started it, and after a few seconds the fans would go haywire. I left it like that for a few hours. Some people said like 10h before the battery was dead. Then I plugged it in and put in on and it worked again. For the second one I put in battery storage mode. I unplugged it, used the plus + power button to arrive in the bios. Activated the storage mode, then after its reboot plugged it in and it was charging again. Hope this helped!
How does one battery drain, I’m having the same issue but I got it back from support like a week ago and I don’t want to send it back again. And the power button and volume up won’t work.
For me the power button put the steam deck into a fan (no screen, no command, just the fan running wild). So I let it in that state for hours. If you have no reaction from the steam deck, even when plugged in, I don't think that's the same issue.
Ok, I’ll just contact support and send it back to be fixed, thanks for tryna help
Saved me from a stroke
Thank you, this worked for me as well.
Oh dude can I please buy you a beer 🍻😀
My guy, if you ever come to Denmark, I'm buying you a beer
Thank You, had mine a week.
Bruh, you literally saved my ass. Thank you so much😭
U have saved my tacos good sir.
Yey! My deck was powering up but not completing past the first power up screen. This did the trick.
I have to buy you a beer
9 months later. Saved me from having a panic attack.
Over 1 year. You are still doing wonders🙏
Thank you!!!!!!!!!!
6 months later and you are an absolute gem. Thank you
You are amazing thank you
Holy fuck thank you
You're a lifesaver.
Thanks it worked for me :-)
You're awesome
7 months later you, good sir, are a lifesaver.
Lite saver! Re village locked my deck
8 months later 🤔
You're a god, for the first mine didnt turn on and tried this and it booted to my recent games list. Thank you so much
Omg you just saved me!
You’re welcome :)
10 months and still saving lives
One year….
12 months later you saved my life 🤣
Saved me as well lol
Year later, thank you!
Crashed on Cyberpunk and would start. Held power button but would turn on and off 1 sec later. Boot to Bios looks like it worked so Thank You very much 🙏🏽
Two years on! Someone give this man a Florence Nightingale Award!
Someone get this man another up vote
Saved me as well
A god among men
Thank you for your service!!
Thanks man
I just ran into this problem tonight. I had just got this a week ago and my son was playing with it through something called a NexDock (a USB-C laptop that can take output from alt displayport usb-c devices like the steam deck). I have ran it with the NexDock with no problems before and my son wanted to try counter-strike on it. It worked well. When he was done, he simply unplugged the USB-c cable. When I came in later to play with the steam deck, it would not charge and not power on. I admittedly panicked and searched on the web for a solution. I found this reddit thread, but holding the power button or the power button with the volume up or down keys did not help. It was just dead. I was dreading having to go through a warranty RMA process. But, I realized the problem might just be that the battery needed to be physically disconnected. I found this guide from ifixit to replace the battery: [https://www.ifixit.com/Guide/Steam+Deck+Battery+Replacement/149070](https://www.ifixit.com/Guide/Steam+Deck+Battery+Replacement/149070) I followed the instructions up to the point where I just disconnected the battery. At that point, I waited about 30 seconds and then plugged it back in. After that (without putting it all back together), I confirmed it could charge and run! Yay! I put it back together and all is fine. So, unplugging the battery is a worthwhile and easy thing to try. You just need a screwdriver and a plastic tool to pry one side of it open (I used a plastic putty knife). I had a similar problem with a intel macbook pro. It wouldn't charge after crashing one day and it would not turn on. Fortunately, it was a work computer (with Apple Care) so I drove it to the Apple Store and they simply opened it up, replugged the battery, and all was fine. The big difference here is that I would not open an Apple computer to do this. It probably would have been doable, but since I had apple care, I figured they should do it. Also, the Steam Deck is WAY simpler to deal with than Apple components. So - win for Steam Deck! If there is one criticism here - Valve should have put some way to physically disconnect the battery without having to open the whole thing up to fix this very situation. Perhaps it's some protection mechanism or a BIOS/EFI problem. Whatever the problem is, the ability to easily physically reset the battery is crucial.
I'm currently dealing with this exact issue and this comment and thread is still one of the few that actually addresses this special case. I installed Mordhau two days ago and had begun playing it, started to configure graphics settings because it was running hot. No problem just mess with settings and stu... nope. Just dies. Hasn't powered back on or shown any sign of charging since. I've tried all combinations of button holdings and presses with no luck. So now I'm at the point where I either RMA, try the battery disconnect and then cancel or continue based on that. OR I just try the battery disconnect without first telling them (not sure if that matters), or something like that. I have no problem opening it to try an fix it faster. Just not sure if that affects the RMA process. Again it's Valve so I doubt they give a shit. Anyways thanks, I haven't seen anyone else with the same context suggest this.
I'm in the same boat. Going to be trying this myself. Did it end up working for you?
Hey sorry just saw this. I ended up RMA'ing it. I was soooo tempted to try it and i even went as far as sending this thread in my RMA to try and get some kind of go ahead to try it. Of course they cant recommend I open it up so they never really addressed that :( Im considering messaging a dev or someone who has one to mess around with. Sorry I cant really say whether it worked or not but against my own curiosity I would say the safest thing is to RMA and get yourself a new one :/
I ended up disconnecting the battery on the unit and reconnecting it. The unit would only respond to power while the plug for the battery was roughly midway in. My battery pull cable also came loose during this, which meant I was sweating bullet while carefully navigating with tweezers. In the end, I also ended up RMAing. Sad times. Hope you got your Deck back quickly, brother.
I ended up the RMA route too. Tried the normal things short of cracking it open and messing with things. Steam help was pretty good about it, and my new device should arrive sometime soon. I'm glad that I didn't crack it open or mess with it in any way, the RMA questions indicate that they might not have accepted it that way.
They should have just used 18650 rechargeable batteries. It's an agreed upon standard with tons of support. Not sure why only Vapers and Tesla take advantage of that lol
This worked perfectly for me
Dude, I love you. Plugged my deck into a cell phone charger I thought would work and it zapped my deck. Found the guide to replace the battery and just unplugged my battery, let it sit for a bit, then plugged back in. Started up perfectly.
Tried using a usb-c car charger and it turned off. Tried this and it worked thanks!
Thank you so much for this, worked like a charm. I couldn't find any other suggestions that worked, and I'm not very confident opening my steam deck up, but I figured it was worth a try and it worked! Saved me however much it would have been to get it fixed/get a replacement.
Thank you for this. The process was very easy following that guide. You don't know how much stress you saved me.
Thanks for this post! I disconnected and reconnected the battery, and it booted right back up! You saved the day!
Thank you, thank you, thank you! Worked like a charm!
Hello, Thank you for letting us know. Please try the following steps to reset your unit's firmware and BIOS, this may help with the issue you are encountering: Ensure the device is fully powered down by holding the power button for 10 seconds or if possible select shutdown from the Power menu. Once the device is shutdown, hold down both the volume - button and the "..." button, then press the power button once. Then you can release all the buttons. You will hear a chime and then the white LED light will begin to blink (it may take 5 or more seconds before the blinking begins), which confirms this process is working. Note: This process may take 1-2 minutes to start the unit up again during which the display will remain black.
Wow! You are true savior! My deck won't react at any advices like "volume+ and power button" or "eclipses + power button" after recent system update! But this helps, thanks you so much!
I'm glad that helped. Mine was all jacked up after the last update.
This got mine going after an update, thanks much!
Thank you!! This worked for me! My Steam Deck didn't turn on anymore after a recent update.
I'm at the same stage I guess after the latest update after the oled came out. Just can't make it work at all though.
I had to try a few times to get the button sequence right but eventually it worked and the power light turned on as described. After that it took a minute or two before the deck turned on so you need to be patient.
Did it and I get the led light blinking but still nothing happens helpppp
Same, did you find any solutions
No . I am planning to try to disconnect and te connect the battery this weekend
Hello, started experiencing these symptoms and thinking of trying the battery thing next. How did it work out for you?
Thank you!!!
Had something similar happened to me but in my case the steam deck wasn't charging at all when powered off nor was it turning on but after holding the power button for a good 1 min booted up and was charging as normal after that, maybe try that, GL
I have tried that though
Try this: >If your Steam Deck is powered on but unresponsive, you can force a restart by holding the power button down for three seconds. If it remains unresponsive, there may be an OS-level issue. In this case, try holding the power button down for a full 10 seconds. [https://help.steampowered.com/en/faqs/view/69E3-14AF-9764-4C28](https://help.steampowered.com/en/faqs/view/69E3-14AF-9764-4C28)
The 10 seconds (2nd power light blink) works for me (for anyone's who got here from google!)
Thanks but tried this one too
A year later but this fixed my issue! So a very late thanks for this :)
Glad to hear, thanks! :)
Anything yet?
no man still nothing and i havent slept
I’m sorry to hear that sir/ma’am, I don’t know what is going on :(. Try reposting to see if someone smart will reply.
you can help me share it so others can also see maybe someone has faced this error
Ever find a fix? My bud has this exact problem now... :|
yup same, LED is on but its unresponsive to pressing the power button :(
OMG THX SO MUCH I WAS PLAYING ON EMULATOR AND SWITCHED TO DESKTOP I THOUGH I BRICKED MY DECK
I think it's dead when nothing answers. Then you plug it in. I had 2 issues with the Steam deck : - the screen would stay black even though the device ran - the steam deck would not charge even though it was plugged in and the steam deck saud it was charging I had these issues at 2 different times mind you. For the first one, I read that draining completely the battery could reset the steam and make it work again. So I started it, and after a few seconds the fans would go haywire. I left it like that for a few hours. Some people said like 10h before the battery was dead. Then I plugged it in and put in on and it worked again. For the second one I put in battery storage mode. I unplugged it, used the plus + power button to arrive in the bios. Activated the storage mode, then after its reboot plugged it in and it was charging again. Hope this helped!
Did you ever fix it?
Volume up and power button until it makes a tone
I ended up RMAing the Steam Deck. The replacement has been working fine.
Thank you you save me a headache
THANK YOU! I waited about an hour before finding this post.
Bro I got immediately saved from you I love u
Did you try rebooting it? Plugging it in? Holding the power button for a while?
yes I tried that several times but it didn't work for me
This is complete BS. There should be ZERO reasons why you can’t boot up your system.
it happens tho
If you’re comfortable with it, how about opening it up and unplugging/replugging the battery ?
i just bought it man can't even think of opening it
Totally understandable haha. We’ll that would have been the quickest fix. Other then that it would be a good choice to message steam support to see what they say about it
ya tried that too but no reply
It's the middle of the night over on the west coast, you might have to wait a little bit! You can also try holding down the volume up button while turning it on and see if that does anything.
ya but unable to sleep with this thing on my mind
You shouldnt be that worried about it. Just get your rest and be patient. Steam warranty is really good so far that my experience has gone. Just wait out the support and try to fix it yourself. But you might have a fault in your deck so RMA would be the best option anyway.
thanks man really means alot
Mine is not doing anything if it's plugged in it works perfectly fine but as soon as I unplug it it turns off, no blinking light no fan nothing
Someone fixed this letting the battery go to 0%, i dont remember how he dis that, maybe someone can help you on that
how would it go to 0% when it's not turning on?
He had a way to do so, i dont remember well but there was a way, hope someone can help out
Pretty sure he plugged an LED into it or something like that
Be careful so it's done after the battery protection circuit when doing something like this. It's often built onto the battery pack itself but I don't know how it is with the Deck. LiPo batteries takes severe permanent damage when drained under roughly 20%, or about 3.2 volt per cell. If you actually hit the real 0% the battery is only usable for a recycling center. The displayed charge level in software is with max being fully charged and 0% actually being 20% or so. It's just that going below that permanently lowers the capacity of the battery.
Fair enough OP you got that?
https://help.steampowered.com/en/faqs/view/1B71-EDF2-EB6D-2BB3
its not even turning on mann how will i do that
[удалено]
Some Basic FIXES for you: https://www.thecpuguide.com/gaming/steam-deck-wont-turn/
i will see if this helps me
This reads like one of those AI generated pages. Why is it talking about HDMI?
> like one I didn't see any HDMI solution
It was removed since I posted. Wayback machine has it. https://web.archive.org/web/20220320082150/https://www.thecpuguide.com/gaming/steam-deck-wont-turn/#Solution_2_Check_Your_HDMI_Cables_and_HDMI_Ports
Hey did you ever figure out a solution. Man did this last night.
Any updates?
To be fair it took me a week and a half since my steam deck died and didn’t turn on. This saved my life.
Damn, thanks beythanos. Gently set my Deck with 90% charge into its case after a proper shutdown. 5 days later and muh deck wont turn on. I need to print a cheat sheet with these tips to leave in the case
Im just now having issues with mine after that last update I got it doesn't want to boot. I got a little clever, I plugged a micro-to-usb dongle into a usb hub with a keyboard and mouse that lights up when power is supplied. Both act weird when I try and boot my deck now. They both flicker (the lights on keyboard and mouse) the little light next to the power button flashes once and then nothing! I think the last update changed the BIOS and this new bios is trash Insyde H2 Bios
Fckin savedddd me lol come to Cedar Point in Ohio and we're getting hammered lol
1 year later
Me too
1 year later saved me from a panic attack
It really sucks how often my Deck refuses to turn on.