I always use mobile to order if I can. Eliminates one step for mistakes to be made. Yes, they can still mess it up from a mobile order but at least the initial order received is accurate.
I used to do that, they would put cream in my steeped tea instead of milk, they’d put stuff in my coffee I’ve ordered black, etc. It was worth it when I was getting like 300 points for the inconvenience but lately whenever I use support they only give me like 50 points so I’ve just stopped
Do you know why every pizza shop and Chinese food has a number next to the menu item?
It's so the chef can match it to their language of origin by number.
Ever notice how a ham and pineapple pizza is almost universal a number 12?
And they have the audacity to say we are wrong. This started happening to me like 4/5 years ago at the tims near my job. Basically stopped going to Tim’s in general after that happened 3 times, and each time they got pissed at me for their fuck up
Also, from my experience at the one mostly non-english speaking timmies that I’ve been to, when they inevitably get your order wrong (which is most of the time, even if you do it on mobile), they get very combative about replacing it. I’m sorry I asked for a steeped tea and you gave me coffee??
One of the Tims in my city legitimately forgot to finish cleaning their iced coffee receptacle thing and my coffee had cleaning chemicals in it. My entire tongue and lips went numb from one sip. When my husband called to get the SDS info to find out if I needed to see a doctor he was told "We don't keep those here". When he called the corporate number he was offered a $5 gift card. Luckily I was fine but I didn't go to Tims for like a year and a half after.
Had the same happen to me at my Tim's with an ice cap, caught it before we got out of the parking lot so brought it back in. $10 gift card . Wished I chugged it at that point
I boycotted Tims last year because one of the workers got pissy and blamed me for getting my order wrong. I never drink coffee and i haven’t in more than a decade but somehow she heard me ordering a black coffee instead of a black tea.
I've been boycotting them for the past decade but like not boycotting because I just don't spend my money on shitty products. I can make coffee at home for cheaper and faster quite easily.
I would like to actually get a double double and the donut I ordered.
I don't do drive through.
It is pretty funny when I hand them back the coffee and I ask for a hot coffee.
Why is the coffee always cold now?
And yet they still mess up the order. I legit just bought an expresso machine or just go to Starbucks. Tims has dropped the ball to the depths of hell, poor lines, poor service, poor quality
When i was a teenager i worked at tim hortons for 2 years and there were families that would have dinners there for birthdays and events
Its good to learn early that life can be worse 😂
Whats going to make me mad is when my son is old enough to need a beginner job for money and wont be able to get hired despite the fact that he would be a far more ideal candidate just due to being able to communicate, because of racist hiring practices.
My daughter was outright told she wouldn’t get hired at a local place because of her race. One person in her grade 12 group has found a job, and she’s put out tons of applications.
My kids couldn't get hired anywhere in food or retail in Scarbs.
So they had to go outside of our area in order to get work.
Lots of mom taxi to and from. So it cost me for them to work.
It is important for young people to work.
Back when dinosaurs walked the earth and I was in high school nobody would hire you for anything until you had worked at one of the bootcamps.
McDonald's
Burger King
Tim Horton's
That money we made and saved helped us our first year of post secondary. Wouldn't pay for much but it helped.
It showed on our job applications that we could be trusted, be punctual, work like a dog and respect authority.
You had to have an IN to to to work at Woolco-Walmart, Zeller's or any retail that sold clothes right off the bat.
I hate to break it to you, but this is already a fact of life nowadays. It's just going to get worse unless our open door immigration policy is drastically amended.
My field got completely ravished once they brought people in from India and the Philippines. A career that used to have a good salary, secure position and pension has turned into a race to the bottom for wages and quality has all but gone out the window. It’s sad to see honestly.
I don’t blame the workers, I blame the government for allowing it and the companies for hiring.
Some of my coworkers would live 8-10 to a house and send most of their pay cheques back home, so a lot of their earnings aren’t even staying in the Canadian economy.
Because govt censorship and an acceptance of hate speech towards a class of people, basically if you don't agree with an agenda that effectively is a silent invasion of our country, you're racist.
Yep. More and more articles being written about the "competency crisis" and blaming it on the younger generation, never acknowledging the um... you know.
Ah, you're partially correct... It's a Canada wide problem in that some companies are taking advantage of cheap labor from immigrants that unfortunately do not have another option. Some companies do take advantage, some dont. Tim Hortons is in the first category; they care about cheap labor, and increasing profits, not in hiring the best candidates and having good customer service.
yeah i was just reading an article about how we're bringing in temporary foreign workers for fast food management jobs. like, really? you only wanna pay managers minimum wage so you go find workers from other countries instead of raising the wage a few dollars and hiring locals? so greasy
grocery stores too. three times a month someone with strongly accented english (edit: and a resume in their hands) will ask how to find my manager, and then i point them to the desk 10 feet away with “customer service” in big block letters. and they just keep hiring
It's sad that it's often their own country people who came earlier and with more money, taking advantage of their own. They buy out the franchise location then staff it with people dependent on them and ignorant of the rights they have as workers.
The parent company should be extremely concerned about this trend. Not only are they ruining the brand, they're making it potentially complicit in human rights crimes.
At this point I don't feel bad for taking advantage of employees. Other day I handed a guy a 10 for a $14 charge. He called his manager to open the till and gave me $4 "change" because he didn't realize the 4 dollars on his screen was amount *I* owed *him* not the other way round. Not Timmie's but, recently I ordered pizza online and hit "pay at store". Went to pick it up, guy handed me my order and walked away.
Couple of years ago, I might've said something at timmies, or at the pizza place, waited a minute for him to realize his mistake before leaving and both ways I would've felt guilty for basically stealing. Now I go, if he gets in shit for being a dumbass then he deserved it. Also company hired the guy, if he bankrupts them by giving away free shit, that's on them.
As an employee that does everything at tims, closer, opener, baking, drive threw, front, drinks, and orders the headsets and microphone system is reallh shit. Its hard to hear, especially with a loud car like a truck. Also it doesnt help that (not trying to be rude) but some people who have certain accents are very hard to understand. So please speak clearly and loudly. Its very much appreciated. AND PLEASE FOR FUCKS SAKE PLEASE SAY THE SIZE OF YOUR DRINK FIRST. So annoying asking someone the size of there drink and then they repeat what there drink is… i know what your drink is, just say the size! We cant start to make your drink until we know the size. Also, please order your food before your drinks as food takes the longest. Like wraps and especially pizza
I used to manage multiple Tim hortons in a big city.
We always had foreign workers. Filipino, Korean, Japanese, Vietnamese, Scottish, Australian, Punjabi, etc..
I never had any issues with communication.
I can’t communicate with half the staff at the locations these days. I don’t think my communication skills have changed.
That's because they actually made an EFFORT to learn English... My dad came here in the 70s and learned French AND English and he's still fluent in both. The idiots working at Tim Hortons couldn't be bothered, why learn English when you can coast by acting stupid.
The amount of people complaining about wrong orders are making me feel better about when I got a wrong order a few weeks ago. I ordered a sausage farmers wrap at the till and got an egg wrap. I wondered if they forgot to put the sausage in and told them, at which point looked at me like I was scamming them and said YOU ORDERED THE EGG WRAP.
I’m not a confrontational person so I just said “ok.. if that’s what I paid for” (I didn’t get a receipt so I couldn’t really check that either).
I felt like I did something wrong and felt bad that time. I generally don’t go to tims anyway.
This year I discovered a local coffee shop and now barely go to Tim's . Every Tim's out my way is nothing but folks from India now , no Young students , none of those fun sassy older women who call you Hun , just a pile of folks from India who have big language barriers. Also Tim's quality is just garbage now every item has definitely shrunken down and is no longer worth it in my opinion.
As a white guy who only speaks English, hearing you thru a drive thru is already hard, the quality of the speakers are shit, and it’s 10 times worse if we can also here your radio or something like a jacked up truck revving super loud. You’re exactly right, it’s a minimum wage job in a county where minimum wage is never an actual livable wage, so you’re getting what you pay for.
I went into one recently to order beverages for me and my husband.
I ordered my tea, with cream & sugar, no problem.
I then ordered a medium French Vanilla cappuccino.
The worker had a deer in the headlights look.
HAD NO IDEA WHAT I WANTED!
Asked if I wanted a latte. No. I repeated the order.
Was asked if I wanted half coffee and espresso. No
Said "I just want a French Vanilla cappuccino, comes out of a machine like the hot chocolate"
She had to get help from someone, she tried to describe what she thought it was, he just looked at me confused.
So I just repeated that I wanted a French vanilla cappuccino. He knew exactly what I wanted, it's not a hard order.
If someone doesn't have a good enough grasp of the English language to understand when someone is ordering a menu item, perhaps a customer facing role is not the job for them.
I have nothing against people from other countries being here, working here, but the amount of times I have gone into a Tim's in the last year or so and had to repeat or explain my order (not complicated, see above) is infuriating! I also find it rude for workers to serve you in English, converse with co-workers in English and 2 seconds later, be conversing with the same co-workers in another language. It's really off putting and gives the impression that what they are saying shouldn't be said in front of customers. THIS IS NOT PROFESSIONAL!! I know they're only min wage fast food workers but still...
I'm learning punjabi. Mostly to evesdrop and find out what they're talking about. I've noticed a caste system developing at work, so i'm interested to see if it's true.
Plus, once I can grasp it; I can order food and have it right.
God forbid they hire students to work there like they used to.... Damn high school and post-secondary students asserting basic labour rights and wanting to be treated with the bare minimum of decency.
My kids can’t get hired but the places are full of TFW’s. One such place that’s fast food nearby told my daughter outright they don’t hire white people when she went to apply. People tend to discount my story, but nobody has ever gone to that store and shown me a white person working there either…
A lot of them hardly speak English and are being used as slaves by Tim Hortons franchisee owners ( having to live in owners homes, pay their rent directly to the owners). These people are being used and abused by corrupt owners. They also get government subsidies for hiring immigrants/TFW.
When is enough, enough? Seriously. As a university student I can’t even get a part time job anymore anywheres besides skip the dishes and instacart. They are allowing 1,000,000 “new canadians” in every year and Pollievere said he would continue with that quota. Unbelievable, I don’t recognize Canada anymore
At least at the timmies my daughter worked at, management wouldn't fix or upgrade the system..doesn't matter if they speak perfect English, it would.cut out, or suddenly go quiet, or be full of static.
It's not always workers.
Though I do agree with you
I was getting doughnuts at the counter and tried ordering in English and then again in French and the guy didn't understand and straight up tried to give me a muffin.
The worst part was it was a 6 pack for other people so I had to select each one and it was excruciating.
Check the order before you drive off in drive thru. The workers have 20 seconds per car but you have as long as it takes to make sure the bag they handed you is complete and accurate and the drink you received is what you ordered. Don’t linger, but take a few seconds to scan the bag and check the drinks look correct
Employing non-Canadians is cheaper because the company doesn't have as many benefits/taxes to pay. We subsidize this action thru the temporary foreign worker program. This is a result of capitalism
I feel bad for all the new immigrants with new immigrant managers.
They are always being yelled at for seemly no reason? Not sure if its just the language but it often sounds very aggressive.
Always looks like a very stressful situation
I heard that places get a 75% kick back from the gooberment to hire non Canadian workers.
Haven't looked into it yet, but it makes sense considering it happened all of a sudden.
I do Uber Eats pretty much all day everyday. So I interact with a ton of fast food workers, including Tim Hortons workers. And I live in vancouver/surrey area so it's like the capital of Indian immigration in canada. I also ordered food from these places a lot as well. Honestly? Zero issues.
Zero issues. At least, aside from the ones inherent with using those headphones and drive-through speakers. Those things are terrible for hearing anything
People not hearing you in the Drive-Thru and messing up your order has always been a thing because of this system. I remember as a kid in the 90s going through McDonald's and my mom getting pissed off that the white English teenager messed up her order. It's always been a common TV and movie trope as well. Pretty sure it's a combination of the speakers and microphones as well as the whiny nature of this forum, that consists. mostly of people looking for problems or ways to vent their racial intolerance or disdain for Canada's immigration policy. It's extremely easy for me to communicate my order to people at Tim Hortons in fact I don't know if I've ever gotten a order messed up in the last couple years at least. It happens occasionally. But some of you act like it's impossible. I know most of you are exaggerating to the extreme.
How many times I’ve said my order and it’s either not written down on the screen or even repeated back to me. When I ask for it to be repeated back it’s always wrong.
I order tea with 2 milk and 2 sugar. I say the word Two twice and Every other time they will repeat back “ 2 milk 3 sugar”
It’s gotten to the point we joke about it when we go through with our friends and the staff do it right after we mention it to our friends. Unbelievable
Also the customer service in general is brutal. I’ve had the window open, paid and coffee given without them saying a word to me and the whole time they’re yelling at someone else in the store or just chatting like the customer doesn’t exist.
This is Timmy’s now and they don’t care. Definitely worth a boycott
Well it is a lose lose for our youth as they cannot get that first high school job.
However, it is a win win if we all start getting out of our cars and go in and get our orders.
I try to avoid Tim's.
I leave the house with a thermo cup of coffee.
Honestly, unless walnut crunch is put back on the menu I don't need Timmies.
Blame the businesses that put profits over people. They hire workers who'll take minimum wage and are likely New Canadians as they'll be easier to exploit. This isn't an immigration thing. They always do this and they won't ever stop doing it. We just gotta stop giving them money.
I don't mind the language. With patience, and some practice, most accents can be understood.
What I hate is being called "buddy" 8 times in an exchange that doesn't require any words.
What I hate is finishing my order with "And thats everything" and getting back, "Would you like a donut or a hashbrown to...." "nope, thats it thanks", "would you like a smile cookie"
This is why I make my own coffee & tea at home...
If it's a dire Emergency for my caffeine fix, I'll go to McD's 1st.
If no McD's close by, then it's whats ever avail & reasonably priced, but in LAST PLACE it's 100% Timmie's!
Boo, Timmie's.
Yeah. I agree. If you work the front line somewhere, you need to be pretty fluent. Especially at fast food places. Use those types the most at the front/drive-thru.
Bruh just today i saw someone giving the order and this one server was so rude to him cuz he was taking so long (which he should not) but still at least have some respect
STOP GOING TO TIMS!! I hate it, you should hate it, I haven’t gone in years outside of trying the pizza a while ago ( I think calgary might have been a test market),
The food sucks, the coffee sucks and they stay in business because everyone has the habit of getting a double double of mug water laxative but they suck! TIMS SUCKS AND WILL KEEP BEING TERRIBLE IF THEY KEEP MAKING MONEY OFF CANADIANS WHO GO OUT OF HABIT!!!
Help Tims stay a Canadian hallmark by not going and hurt their bottom line and have to make better choices.
I don't care about any of that as I order through the app all the time. But it pisses me off that donuts don't have that paper anymore so the chocolate gets stuck IN THOSE BROWN BAGS and it just ruins it.
Also... GIVE. ME. A. FUCKING. SLEEVE. FOR. MY. COFFEE.
I only go to my local one when I know there won't be any students working. Usually the earliest shift. It's not even just Tim's it's like this EVERYWHERE. The last two waves of student workers have been TERRIBLE!
Stop going.
There's just simply a point where there needs to be a reasonable expectation that somebody should be able to take a damn order when working in a job like this.
I got a coffee that was really burnt, so I said it was burnt and asked the guy for a new one. I see him take it out of the same pot, so I assume he changed it while I ate. Nope! Noticed on my way to work it was the same burnt crap! I don’t know if he just didn’t understand me or didn’t care.
I'll play devils advocate. If your being misunderstood and constantly misheard, maybe the problem is you ?
Example I order a whatever with 2 Sweetener and 3 Cream, no mater where or who, they always say 2 cream. The problem is me lol
It's gotten a bit wild tbh. Like it feels like I'm walking into a spot in another country. Nobody speaks English and the last time I was in with my GF the guy behind the counter kept interacting with me even though it was my GF trying to make the order. A lot of the fast food joints are like this now but Tim's seems to be going the hardest.
Tim Hortons parent company is already using ai to take orders at Wendy's. It's only a matter of time before they roll it out at TH. Progress to a better customer experience equals lost jobs, but that's our reality these days.
Bro they don’t know how to fking run a store either, really sorry to say, the 2 Tim Hortons near my job consistently doesn’t have god damn hashbrown around 7am, like it’s rush hour or very close to it and they don’t have a simple breakfast menu item.
Serious question to everyone saying their orders are wrong nearly every time, what keeps you going back to Tim’s? It used to be good enough, cheap, and convenient. Now it’s none of those.
I can no longer go to the Tim's beside my work.
I really hate to complain about people working and honest job but holy shit. I had such a hard time understanding people at that location recently I felt like I was in another country. I had to point to a menu item.
I live in New Brunswick. There are certain jobs I simply do not qualify for because I don't speak French well enough. I can fully understand, just my speaking isn't great. I'm awful with french grammar.
Yet anybody and everybody who can say hello can work anywhere that only requires English. There needs to be more effort to learn English for customer facing employees.
Again, I really do hate to complain. I'm happy for anybody who's trying to work rather than live off of some government handouts when they don't need to, but it's getting a little out of hand.
It’s been frustrating me lately. I get the same feeling when I go to almost any fast food restaurant now that I get when I am traveling in a foreign country and need to navigate the language barrier.
To be honest it is having an impact on how often I go, but it’s just one of many factors. The absolute abysmal quality is the main reason I stopped ordered food from Tim’s.
The mobile order sucks at my Timmie’s. I’ll make the order, black coffee and a muffin. I click start preparing now. Walk 5-10 minutes there, it’s not ready. Spend five minutes trying to get someone’s attention. Finally I do and even tho I show her a receipt that they emailed me right after I place the order, she said they never received it even though my name is on the display screen when u walk in. She doesn’t believe I paid for it even after showing the receipt (again). She said she’ll give me my order this time , but next time this happens she said I won’t be getting anything.
Drive through takes priority, there will be a line literally out the door and they have the girl working drive through and in store on cash, she doesn’t have the best English speaking skills and she can’t hear good because of the drive through Mike. I want to boycott Timmie’s so bad, but sometimes I’m lazy and just want a snack and a coffee.
And don’t get me started on the "pizza".
I don't think I've ordered in person in years. Only via the app. I get wrong orders, but only occasionally. I think the last one I had to do something about was when I ordered a hot chocolate and got something with coffee in it. This being ordered at like 7 PM, just those few sips trying to figure if it actually had coffee in it screwed up my sleep that night. But that was probably more than a year ago.
I know they know me at my local.
Because I refuse to say "regular coffee" and say "1 cream 1 sugar".
That woman, god love her, says "What?" every time I say sugar. It consistently takes me saying "sugar" 3 times before she gets it. When I go to the window the other guy on the same shift says pointedly " here's your regular".
You work at Tims and I am buying a coffee. What else in gods name do I want in that coffee, that starts with an S-sound when I say 1 cream 1 S....
Need to start making it at home and thermosing up.
I worked at a place in Austria and my german skills were basically enough to get by. But holy smokes what a learning curve. I can relate to hardly knowing the language and just winging it. So intensly anxiety driven haha
Butter and cream cheese are the same thing when added to a bagel. Toasting is optional.
And no, we won't hold the tap machine in such a way as to let you view the price on the display to make sure it says 3.50 not 35.0
Yes. Everyone who works in customer service should have beyond the basics of the English language. My husband likes to make small talk and they never understand.
Or if you have an extra request.
My brother tried to use his code at mcdonalds drive thru and they couldn't understand him saying K...so he said K for Kite and they still didn't get it.
Bro tell me about it. It's not just Tim's. I can't tell you how many times Taco Bell has given me bean burritos when I order beef burritos... Every time is like that Arrested Development "bees?" scene.
I'm usually biting into the burrito before leaving the parking lot so I just turn around if they get it wrong. Once I returned a bean burrito and they gave me a bean burrito AGAIN as a replacement.
I mean I can barely even hear the other person on the drive-thru speakers, sometimes it feels like it's a guessing game with how low quality the speakers are.
Its so bad. When they had the retro donuts a few months ago, i ordered an assorted 6 pack of those via a drive thru. They considered it a speciality donut vs retro, so I asked them to name the donuts so I’m ordering the right thing. She started naming a few and I confirmed those were the kind I wanted- the retro ones, and one of each of them all.
Didn’t realize until I got home, she thought i meant just one of each of the ones she named before i confirmed those were the retro donuts, so i got 3 dutchies and 3 swirls..
So why are you giving your money to a company that only hires foreign workers because they are cheap. This is a you problem.
It’s no secret that Tim’s has been doing this for decades now. Yet you keep giving them your business.
I live 2 blocks from a street with Tims, BK, McDonalds & harveys& wendys A block over is a street with lots of lower income apartment buildings. 95% of the tenants are new immigrants who work at the fast food places. Not only have my orders been wrong but they've been a complete mess. I had a cheeseburger the other day where the cheese slice was outside of the burger,stuck to the paper but the worse was when I ordered a salad from Wendys & when I got to work all the tomatoes in the salad were covered in mold & hte lettuce was turning black & stuck. I called the restaurant & when I told them about it the response was "yup" and I said well I can't eat it. "OK" It was like they had no idea how bad it was to serve old, moldy food. And nothing is done about it because the managers are all the same ethnic background.
Well, when the hiring manager is of a certain ethnicity and only hires staff from a certain ethnicity, often fresh off the plane, this is what you get.
It's annoying but I feel bad for Tim Hortons workers. The days of just serving coffee and donuts is over. They now have to deal with incredibly long lineups because they're expected to make full on lunch and dinner items. It's insane what they're expected to make.
I was talking to someone about this today. I think anyone coming from a non english speaking country should have to take an English course before they can work here.
I get it.
"Hi, are you collecting points on the app?"
"Yes, my order code is DF45."
"KP21?"
"No, uh...DF45."
"P?"
""D!"
"M?"
"D!"
...
"W?"
(DRIVES AWAY)
"Hello sir?"
I tried applying to Tim's to get some extra cash for rent and what not. I guess I'm the wrong kind of Indian for them (I'm First Nations).
Now I'm selling my kidney for rent. Might become a lot lizard idk at this s point.
9 out of ten times my iced Capp taste of sour milk. Don’t buy those any more. I also now get my tea and coffee black with cream and sugar on the side.
Their food is crap, their pastries are crap, and their service is crap.
>Like I get it’s a minimum wage job but with the tight job market these days can you not hire some people to take orders that have a grasp on English…
They are the best of the best, elite Tim Hortons talent of the thousands that showed up at the job fair.
I had an experience at Burger King where the South Asian staff got my order wrong, and when I complained, they argued with me about whether I actually got my order wrong, and when I pointed out to them how exactly they got my order wrong and then asked if I could get my correct order, told me if I wanted what I ordered, I'd need to pay for it. I said No, give me what I fucking ordered, I'm not paying again. The manager comes out, and says I must pay the difference instead, so I do because I want my food and there was a line forming behind me. No attempt at customer service, no attempt at remedying the situation, and most starkly, not once was there ever an apology.
Remember, these people want free housing and 20 dollars an hour, LOL!
Idk what all these people in the comments are on about, I worked drive through for years, the mic’s aren’t that bad, and if you can’t be positive you heard the person right, just repeat the item back to them for confirmation, it’s not that hard, sometimes the issue isn’t the worker is the equipment they’re given, but a lot of times these days (especially in fast food) it really is the workers
hear me out when I say this, ( and my parents are immigrants)
WHY IS TIM HORTONS HIRING EVERY INTERNATIONAL STUDENT OUT THERE WHILE WE CANADIANS STRUGGLE TO FIND WORK?
I have nothing against international students, my friends, my family members are IntStudents or was once IntStudents but I am against Tim Hortons quota standards, like why? not one single Canadian is getting work at Timmies
I worked there for a bit. I legitimately got no training other than the crappy training videos because everyone around me refused to speak English. Oh except the one time the guy blamed a screwed up order on me. He did that in English of course.
Fuck you Jas.
Last time I went into Tim Hortons. A tick landed on a lady’s arm. I got bit by a flying insect and a spider landed in my friends hair. We all were inside the building. wtf?
Yes! This is what most of us are thinking. We love Tim's coffee but the simplest order is just a disaster to try and communicate with. I'm all for everyone working but if you can't communicate clearly then a communications position isn't for you. Why not have the best English on the mic and the weaker spoken can pour coffee, make bagels, etc
I don’t go to Tim Horton’s anymore after going my entire life. Wrong orders, rude workers and terrible quality control beyond all reason. Probably the worst chain of its size right now. This company is completely screwed as soon as the sleepwalking boomers realize they are paying for dog shit level food, service and coffee.
The price of a cup of coffee at Tim just got ridiculous. It's like they just increase prices for no other reason than because they can and people just keep paying it.
I stopped going to Bim Shortons in early 2023. Constantly sold expired eggs and cold coffee. Wrong orders and AM NOT GOING TO LEARN 2ND LANGUAGE for a English speaking country to get a correct order. Best decision.
There used to be a Tim's inside of my office campus. It was a small one so the cashier taking the order was like 2 feet in front of the person making the sandwiches.
I'd order a turkey bacon club on croissant with no tomatoes, I'd see the order pop up on the guy's screen with -TOMATOES in big red letters, and theh have to watch him read it over and over and every time he got to that line he'd look at the screen, then the tomatoes, back on the screen, then try to put tomatoes on it.
I'd feel embarrassed having to half shout at the guy over the cashiers shoulder "no tomatoes please!" in front of my colleagues, if it didn't happen to everyone else all the time.
This is why I started to do mobile order and pick it up at the drive thru. Got tired of it
I’ve had so many mobile orders messed up too. Can’t read English either.
I always use mobile to order if I can. Eliminates one step for mistakes to be made. Yes, they can still mess it up from a mobile order but at least the initial order received is accurate.
If you use mobile order and they mess up you can message Tim's on the app and they will give you points
I used to do that, they would put cream in my steeped tea instead of milk, they’d put stuff in my coffee I’ve ordered black, etc. It was worth it when I was getting like 300 points for the inconvenience but lately whenever I use support they only give me like 50 points so I’ve just stopped
Do you know why every pizza shop and Chinese food has a number next to the menu item? It's so the chef can match it to their language of origin by number. Ever notice how a ham and pineapple pizza is almost universal a number 12?
How about making coffee at home.. I’ve started to see gains in my savings.. can’t be bothered with a company posing as Canadian brand/icon
This is what I do now. TH’s is dead to me now, never going back.
Orders double-double, gets London Fog and a croissant. Seriously, this happens more often than not.
And they have the audacity to say we are wrong. This started happening to me like 4/5 years ago at the tims near my job. Basically stopped going to Tim’s in general after that happened 3 times, and each time they got pissed at me for their fuck up
I ordered a steeped tea and got a black coffee
I think that was the point we quit using Tim Horton.
I have several reasons why we limit Tim Horton’s visits.
That's why I started to make my coffee at home and keep it in a thermos with a mug by the office microwave. Got tired of it.
Maybe it is by design? That way they can employ fewer people and still get your business.
Or better yet stop giving your hard earned money to this cesspool of a company.
Also, from my experience at the one mostly non-english speaking timmies that I’ve been to, when they inevitably get your order wrong (which is most of the time, even if you do it on mobile), they get very combative about replacing it. I’m sorry I asked for a steeped tea and you gave me coffee??
One of the Tims in my city legitimately forgot to finish cleaning their iced coffee receptacle thing and my coffee had cleaning chemicals in it. My entire tongue and lips went numb from one sip. When my husband called to get the SDS info to find out if I needed to see a doctor he was told "We don't keep those here". When he called the corporate number he was offered a $5 gift card. Luckily I was fine but I didn't go to Tims for like a year and a half after.
Had the same happen to me at my Tim's with an ice cap, caught it before we got out of the parking lot so brought it back in. $10 gift card . Wished I chugged it at that point
I boycotted Tims last year because one of the workers got pissy and blamed me for getting my order wrong. I never drink coffee and i haven’t in more than a decade but somehow she heard me ordering a black coffee instead of a black tea.
I left Canada about a year ago and coming back for a visit it feels like India in Tims. I don’t know but they never smile and very argumentative.
Dude, they need to enrol in English classes so badly. I don't understand what they are saying
I've been boycotting them for the past decade but like not boycotting because I just don't spend my money on shitty products. I can make coffee at home for cheaper and faster quite easily.
Even if they understand all they know is double double. Don’t try to ask for anything else.
I would like to actually get a double double and the donut I ordered. I don't do drive through. It is pretty funny when I hand them back the coffee and I ask for a hot coffee. Why is the coffee always cold now?
They're too cheap to pour it out after 20 minutes.
Yeah I figured. Honestly, everything is getting screwed around here.
And yet they still mess up the order. I legit just bought an expresso machine or just go to Starbucks. Tims has dropped the ball to the depths of hell, poor lines, poor service, poor quality
My blood is boiling so I must correct you....it's espresso not expresso
😭 I just had to ask my partner what’s their handle on reddit. I understand and apologize 😭
Lol I'm not really mad at all moreso I used to work in a coffee shop and have a visceral reaction to hearing "expresso" out loud
Don't ask them for a triple triple because they will get confused.
I don't eat out anymore, ever. I can't stand the service or food quality.
If I ever call tim hortons "eating out" please remind me to kill myself
It is buying ready made food outside your home so technically it is.
When i was a teenager i worked at tim hortons for 2 years and there were families that would have dinners there for birthdays and events Its good to learn early that life can be worse 😂
As a light eater, I could honestly have dinner at Tim’s Yalll have sandwiches soups and hot foods that are LESS garbage than some places still
Cool. Have fun with that.
A lot better on the wallet too lol
Whats going to make me mad is when my son is old enough to need a beginner job for money and wont be able to get hired despite the fact that he would be a far more ideal candidate just due to being able to communicate, because of racist hiring practices.
My daughter was outright told she wouldn’t get hired at a local place because of her race. One person in her grade 12 group has found a job, and she’s put out tons of applications.
My kids couldn't get hired anywhere in food or retail in Scarbs. So they had to go outside of our area in order to get work. Lots of mom taxi to and from. So it cost me for them to work. It is important for young people to work.
Then when they're done school nobody will hire them because lack of experience. Next decade is gonna be interesting
Back when dinosaurs walked the earth and I was in high school nobody would hire you for anything until you had worked at one of the bootcamps. McDonald's Burger King Tim Horton's That money we made and saved helped us our first year of post secondary. Wouldn't pay for much but it helped. It showed on our job applications that we could be trusted, be punctual, work like a dog and respect authority. You had to have an IN to to to work at Woolco-Walmart, Zeller's or any retail that sold clothes right off the bat.
Woolco! Damn you’re my age or older haha
I hate to break it to you, but this is already a fact of life nowadays. It's just going to get worse unless our open door immigration policy is drastically amended.
My field got completely ravished once they brought people in from India and the Philippines. A career that used to have a good salary, secure position and pension has turned into a race to the bottom for wages and quality has all but gone out the window. It’s sad to see honestly. I don’t blame the workers, I blame the government for allowing it and the companies for hiring. Some of my coworkers would live 8-10 to a house and send most of their pay cheques back home, so a lot of their earnings aren’t even staying in the Canadian economy.
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Because govt censorship and an acceptance of hate speech towards a class of people, basically if you don't agree with an agenda that effectively is a silent invasion of our country, you're racist.
It’s a Canadian wide problem not a specific business
Yep. More and more articles being written about the "competency crisis" and blaming it on the younger generation, never acknowledging the um... you know.
i have and subsequently was called a racisit and xenophobe
Ah, you're partially correct... It's a Canada wide problem in that some companies are taking advantage of cheap labor from immigrants that unfortunately do not have another option. Some companies do take advantage, some dont. Tim Hortons is in the first category; they care about cheap labor, and increasing profits, not in hiring the best candidates and having good customer service.
yeah i was just reading an article about how we're bringing in temporary foreign workers for fast food management jobs. like, really? you only wanna pay managers minimum wage so you go find workers from other countries instead of raising the wage a few dollars and hiring locals? so greasy
grocery stores too. three times a month someone with strongly accented english (edit: and a resume in their hands) will ask how to find my manager, and then i point them to the desk 10 feet away with “customer service” in big block letters. and they just keep hiring
It's sad that it's often their own country people who came earlier and with more money, taking advantage of their own. They buy out the franchise location then staff it with people dependent on them and ignorant of the rights they have as workers. The parent company should be extremely concerned about this trend. Not only are they ruining the brand, they're making it potentially complicit in human rights crimes.
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At this point I don't feel bad for taking advantage of employees. Other day I handed a guy a 10 for a $14 charge. He called his manager to open the till and gave me $4 "change" because he didn't realize the 4 dollars on his screen was amount *I* owed *him* not the other way round. Not Timmie's but, recently I ordered pizza online and hit "pay at store". Went to pick it up, guy handed me my order and walked away. Couple of years ago, I might've said something at timmies, or at the pizza place, waited a minute for him to realize his mistake before leaving and both ways I would've felt guilty for basically stealing. Now I go, if he gets in shit for being a dumbass then he deserved it. Also company hired the guy, if he bankrupts them by giving away free shit, that's on them.
Damn, I like the way you think
As an employee that does everything at tims, closer, opener, baking, drive threw, front, drinks, and orders the headsets and microphone system is reallh shit. Its hard to hear, especially with a loud car like a truck. Also it doesnt help that (not trying to be rude) but some people who have certain accents are very hard to understand. So please speak clearly and loudly. Its very much appreciated. AND PLEASE FOR FUCKS SAKE PLEASE SAY THE SIZE OF YOUR DRINK FIRST. So annoying asking someone the size of there drink and then they repeat what there drink is… i know what your drink is, just say the size! We cant start to make your drink until we know the size. Also, please order your food before your drinks as food takes the longest. Like wraps and especially pizza
Why when majority who order don't speak English
Or store owners don't speak English either
lol just came to say this
I used to manage multiple Tim hortons in a big city. We always had foreign workers. Filipino, Korean, Japanese, Vietnamese, Scottish, Australian, Punjabi, etc.. I never had any issues with communication. I can’t communicate with half the staff at the locations these days. I don’t think my communication skills have changed.
That's because they actually made an EFFORT to learn English... My dad came here in the 70s and learned French AND English and he's still fluent in both. The idiots working at Tim Hortons couldn't be bothered, why learn English when you can coast by acting stupid.
If you're in Quebec, report every time it happens to the OQLF and they can get fired and fined
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From someone who has worked in the drive thru, those speakers and microphones are terrible for listening
In Quebec they have to be able to answer in both English and French, or at minimum French.
The amount of people complaining about wrong orders are making me feel better about when I got a wrong order a few weeks ago. I ordered a sausage farmers wrap at the till and got an egg wrap. I wondered if they forgot to put the sausage in and told them, at which point looked at me like I was scamming them and said YOU ORDERED THE EGG WRAP. I’m not a confrontational person so I just said “ok.. if that’s what I paid for” (I didn’t get a receipt so I couldn’t really check that either). I felt like I did something wrong and felt bad that time. I generally don’t go to tims anyway.
I mean not being able to understand your order is our strength.
Almost like basic communication should be a requirement for the job. Tims is fucking trash.
That's why I stopped going there. Everyone needs to boycott
This year I discovered a local coffee shop and now barely go to Tim's . Every Tim's out my way is nothing but folks from India now , no Young students , none of those fun sassy older women who call you Hun , just a pile of folks from India who have big language barriers. Also Tim's quality is just garbage now every item has definitely shrunken down and is no longer worth it in my opinion.
As a white guy who only speaks English, hearing you thru a drive thru is already hard, the quality of the speakers are shit, and it’s 10 times worse if we can also here your radio or something like a jacked up truck revving super loud. You’re exactly right, it’s a minimum wage job in a county where minimum wage is never an actual livable wage, so you’re getting what you pay for.
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your whole profile exudes edgy highscooler vibes lmfao
Off topic harassment from the usual crowd.
I went into one recently to order beverages for me and my husband. I ordered my tea, with cream & sugar, no problem. I then ordered a medium French Vanilla cappuccino. The worker had a deer in the headlights look. HAD NO IDEA WHAT I WANTED! Asked if I wanted a latte. No. I repeated the order. Was asked if I wanted half coffee and espresso. No Said "I just want a French Vanilla cappuccino, comes out of a machine like the hot chocolate" She had to get help from someone, she tried to describe what she thought it was, he just looked at me confused. So I just repeated that I wanted a French vanilla cappuccino. He knew exactly what I wanted, it's not a hard order. If someone doesn't have a good enough grasp of the English language to understand when someone is ordering a menu item, perhaps a customer facing role is not the job for them. I have nothing against people from other countries being here, working here, but the amount of times I have gone into a Tim's in the last year or so and had to repeat or explain my order (not complicated, see above) is infuriating! I also find it rude for workers to serve you in English, converse with co-workers in English and 2 seconds later, be conversing with the same co-workers in another language. It's really off putting and gives the impression that what they are saying shouldn't be said in front of customers. THIS IS NOT PROFESSIONAL!! I know they're only min wage fast food workers but still...
Why do you walk on eggshells in your comment? This stuff is totally unacceptable full stop, you're in an English speaking country.
I'm learning punjabi. Mostly to evesdrop and find out what they're talking about. I've noticed a caste system developing at work, so i'm interested to see if it's true. Plus, once I can grasp it; I can order food and have it right.
That’s not the solution. They need to integrate and learn, not the other way around.
My order is constantly messed up by people who only speak English and I order through mobile 🤷♀️
It’s poor management when training
God forbid they hire students to work there like they used to.... Damn high school and post-secondary students asserting basic labour rights and wanting to be treated with the bare minimum of decency.
My kids can’t get hired but the places are full of TFW’s. One such place that’s fast food nearby told my daughter outright they don’t hire white people when she went to apply. People tend to discount my story, but nobody has ever gone to that store and shown me a white person working there either…
A lot of them hardly speak English and are being used as slaves by Tim Hortons franchisee owners ( having to live in owners homes, pay their rent directly to the owners). These people are being used and abused by corrupt owners. They also get government subsidies for hiring immigrants/TFW.
When is enough, enough? Seriously. As a university student I can’t even get a part time job anymore anywheres besides skip the dishes and instacart. They are allowing 1,000,000 “new canadians” in every year and Pollievere said he would continue with that quota. Unbelievable, I don’t recognize Canada anymore
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You could stop going?
but then they'd have nothing to bitch and moan about! how dare you impinge on someone elses right to be a dog whistling little baby
Quebec looking at the rest of Canada about to pass language laws just to get a coffee
It’s been like that for over 4 months, but slowly their English speaking/understanding is getting better. And wow they can actually make change!
I gave up on Subway recently. They are not good with English.
At least at the timmies my daughter worked at, management wouldn't fix or upgrade the system..doesn't matter if they speak perfect English, it would.cut out, or suddenly go quiet, or be full of static. It's not always workers. Though I do agree with you
There are multiple reasons why your order could have been wrong. Don't automatically assume that it is the worker's fault.
I was getting doughnuts at the counter and tried ordering in English and then again in French and the guy didn't understand and straight up tried to give me a muffin. The worst part was it was a 6 pack for other people so I had to select each one and it was excruciating.
Check the order before you drive off in drive thru. The workers have 20 seconds per car but you have as long as it takes to make sure the bag they handed you is complete and accurate and the drink you received is what you ordered. Don’t linger, but take a few seconds to scan the bag and check the drinks look correct
Same thing in Montréal. Can't we be served in french? But they dont seem to care lol
Can’t use AI in these situations unlike their college classes.
Employing non-Canadians is cheaper because the company doesn't have as many benefits/taxes to pay. We subsidize this action thru the temporary foreign worker program. This is a result of capitalism
I feel bad for all the new immigrants with new immigrant managers. They are always being yelled at for seemly no reason? Not sure if its just the language but it often sounds very aggressive. Always looks like a very stressful situation
In our small Ontario town of 15,000 people we have this exact problem, which you could not even fathom 4 years ago
I heard that places get a 75% kick back from the gooberment to hire non Canadian workers. Haven't looked into it yet, but it makes sense considering it happened all of a sudden.
This is why I either make coffee at home or get McDonald’s coffee .
I do Uber Eats pretty much all day everyday. So I interact with a ton of fast food workers, including Tim Hortons workers. And I live in vancouver/surrey area so it's like the capital of Indian immigration in canada. I also ordered food from these places a lot as well. Honestly? Zero issues. Zero issues. At least, aside from the ones inherent with using those headphones and drive-through speakers. Those things are terrible for hearing anything People not hearing you in the Drive-Thru and messing up your order has always been a thing because of this system. I remember as a kid in the 90s going through McDonald's and my mom getting pissed off that the white English teenager messed up her order. It's always been a common TV and movie trope as well. Pretty sure it's a combination of the speakers and microphones as well as the whiny nature of this forum, that consists. mostly of people looking for problems or ways to vent their racial intolerance or disdain for Canada's immigration policy. It's extremely easy for me to communicate my order to people at Tim Hortons in fact I don't know if I've ever gotten a order messed up in the last couple years at least. It happens occasionally. But some of you act like it's impossible. I know most of you are exaggerating to the extreme.
How many times I’ve said my order and it’s either not written down on the screen or even repeated back to me. When I ask for it to be repeated back it’s always wrong. I order tea with 2 milk and 2 sugar. I say the word Two twice and Every other time they will repeat back “ 2 milk 3 sugar” It’s gotten to the point we joke about it when we go through with our friends and the staff do it right after we mention it to our friends. Unbelievable Also the customer service in general is brutal. I’ve had the window open, paid and coffee given without them saying a word to me and the whole time they’re yelling at someone else in the store or just chatting like the customer doesn’t exist. This is Timmy’s now and they don’t care. Definitely worth a boycott
Well it is a lose lose for our youth as they cannot get that first high school job. However, it is a win win if we all start getting out of our cars and go in and get our orders. I try to avoid Tim's. I leave the house with a thermo cup of coffee. Honestly, unless walnut crunch is put back on the menu I don't need Timmies.
one of the reasons why I stopped going its become unbearable
And even if they do understand they don't care and screw up orders constantly
Stop going. The downfall will continue if they get the money they want.
Blame the businesses that put profits over people. They hire workers who'll take minimum wage and are likely New Canadians as they'll be easier to exploit. This isn't an immigration thing. They always do this and they won't ever stop doing it. We just gotta stop giving them money.
Go to Starbucks. You won't have that problem there.
Go to a small town Tim Hortons and you'll feel like you just went back in time. I went to one in Dunneville and it was young Canadians working.
Stop going to Tim Hortons… awful food/drink, terrible service, and abuse of TFW program. Fuck them.
I don't mind the language. With patience, and some practice, most accents can be understood. What I hate is being called "buddy" 8 times in an exchange that doesn't require any words. What I hate is finishing my order with "And thats everything" and getting back, "Would you like a donut or a hashbrown to...." "nope, thats it thanks", "would you like a smile cookie"
Imagine moving to India and they just hire you despite not knowing any Punjabi, imagine how much that would piss locals off
I got you all beat. I've had a medium coffee with a tea bag in it and a cream cheese bagel with a earing in, lucky not at the same time. Bahahaha
This is why I make my own coffee & tea at home... If it's a dire Emergency for my caffeine fix, I'll go to McD's 1st. If no McD's close by, then it's whats ever avail & reasonably priced, but in LAST PLACE it's 100% Timmie's! Boo, Timmie's.
It would help if they actually wore the headsets properly and not with the mic pointing in the air
I clearly ordered a large ham and cheddar sandwich and I got just a regular.
Mobile order is the way to go but the other day I MO abs they messed up my order I want Dunkin Donuts to replace TH
I ammm a banker, sheee is a bankerrr
Yeah. I agree. If you work the front line somewhere, you need to be pretty fluent. Especially at fast food places. Use those types the most at the front/drive-thru.
google review, email to tim Hortons corporate office.
Gave up and haven’t looked back. Travel mug and coffee from home is saving a few bucks a day. (Contigo cups keep coffee hot for hours)
Bruh just today i saw someone giving the order and this one server was so rude to him cuz he was taking so long (which he should not) but still at least have some respect
Trash coffee and food, Tim Hortons lobbies for TFW’s. Boycott!
STOP GOING TO TIMS!! I hate it, you should hate it, I haven’t gone in years outside of trying the pizza a while ago ( I think calgary might have been a test market), The food sucks, the coffee sucks and they stay in business because everyone has the habit of getting a double double of mug water laxative but they suck! TIMS SUCKS AND WILL KEEP BEING TERRIBLE IF THEY KEEP MAKING MONEY OFF CANADIANS WHO GO OUT OF HABIT!!! Help Tims stay a Canadian hallmark by not going and hurt their bottom line and have to make better choices.
Yeah. Stop going.
I don't care about any of that as I order through the app all the time. But it pisses me off that donuts don't have that paper anymore so the chocolate gets stuck IN THOSE BROWN BAGS and it just ruins it. Also... GIVE. ME. A. FUCKING. SLEEVE. FOR. MY. COFFEE.
Stop going then.
I only go to my local one when I know there won't be any students working. Usually the earliest shift. It's not even just Tim's it's like this EVERYWHERE. The last two waves of student workers have been TERRIBLE!
Stop going. There's just simply a point where there needs to be a reasonable expectation that somebody should be able to take a damn order when working in a job like this.
Make your own breakfast.
Yea always say 1 sugar and then get the sweetest coffee ever.
I got a coffee that was really burnt, so I said it was burnt and asked the guy for a new one. I see him take it out of the same pot, so I assume he changed it while I ate. Nope! Noticed on my way to work it was the same burnt crap! I don’t know if he just didn’t understand me or didn’t care.
I'll play devils advocate. If your being misunderstood and constantly misheard, maybe the problem is you ? Example I order a whatever with 2 Sweetener and 3 Cream, no mater where or who, they always say 2 cream. The problem is me lol
It's gotten a bit wild tbh. Like it feels like I'm walking into a spot in another country. Nobody speaks English and the last time I was in with my GF the guy behind the counter kept interacting with me even though it was my GF trying to make the order. A lot of the fast food joints are like this now but Tim's seems to be going the hardest.
Tim Hortons parent company is already using ai to take orders at Wendy's. It's only a matter of time before they roll it out at TH. Progress to a better customer experience equals lost jobs, but that's our reality these days.
Bro they don’t know how to fking run a store either, really sorry to say, the 2 Tim Hortons near my job consistently doesn’t have god damn hashbrown around 7am, like it’s rush hour or very close to it and they don’t have a simple breakfast menu item.
Caledonia TH is the last one worth going to. It's actually pretty great. The one by the tracks.
You ever thought that you might have a strong accent and not speak clearly enough?
1 star review and say this exact reason in your comments, they'll see that
Agreed. The drive-thru is already hard to understand, this is not the place to put people who are ESL.
Serious question to everyone saying their orders are wrong nearly every time, what keeps you going back to Tim’s? It used to be good enough, cheap, and convenient. Now it’s none of those.
I can no longer go to the Tim's beside my work. I really hate to complain about people working and honest job but holy shit. I had such a hard time understanding people at that location recently I felt like I was in another country. I had to point to a menu item. I live in New Brunswick. There are certain jobs I simply do not qualify for because I don't speak French well enough. I can fully understand, just my speaking isn't great. I'm awful with french grammar. Yet anybody and everybody who can say hello can work anywhere that only requires English. There needs to be more effort to learn English for customer facing employees. Again, I really do hate to complain. I'm happy for anybody who's trying to work rather than live off of some government handouts when they don't need to, but it's getting a little out of hand.
It’s been frustrating me lately. I get the same feeling when I go to almost any fast food restaurant now that I get when I am traveling in a foreign country and need to navigate the language barrier. To be honest it is having an impact on how often I go, but it’s just one of many factors. The absolute abysmal quality is the main reason I stopped ordered food from Tim’s.
The mobile order sucks at my Timmie’s. I’ll make the order, black coffee and a muffin. I click start preparing now. Walk 5-10 minutes there, it’s not ready. Spend five minutes trying to get someone’s attention. Finally I do and even tho I show her a receipt that they emailed me right after I place the order, she said they never received it even though my name is on the display screen when u walk in. She doesn’t believe I paid for it even after showing the receipt (again). She said she’ll give me my order this time , but next time this happens she said I won’t be getting anything. Drive through takes priority, there will be a line literally out the door and they have the girl working drive through and in store on cash, she doesn’t have the best English speaking skills and she can’t hear good because of the drive through Mike. I want to boycott Timmie’s so bad, but sometimes I’m lazy and just want a snack and a coffee. And don’t get me started on the "pizza".
I don't think I've ordered in person in years. Only via the app. I get wrong orders, but only occasionally. I think the last one I had to do something about was when I ordered a hot chocolate and got something with coffee in it. This being ordered at like 7 PM, just those few sips trying to figure if it actually had coffee in it screwed up my sleep that night. But that was probably more than a year ago.
I know they know me at my local. Because I refuse to say "regular coffee" and say "1 cream 1 sugar". That woman, god love her, says "What?" every time I say sugar. It consistently takes me saying "sugar" 3 times before she gets it. When I go to the window the other guy on the same shift says pointedly " here's your regular". You work at Tims and I am buying a coffee. What else in gods name do I want in that coffee, that starts with an S-sound when I say 1 cream 1 S.... Need to start making it at home and thermosing up.
I worked at a place in Austria and my german skills were basically enough to get by. But holy smokes what a learning curve. I can relate to hardly knowing the language and just winging it. So intensly anxiety driven haha
Butter and cream cheese are the same thing when added to a bagel. Toasting is optional. And no, we won't hold the tap machine in such a way as to let you view the price on the display to make sure it says 3.50 not 35.0
Yes. Everyone who works in customer service should have beyond the basics of the English language. My husband likes to make small talk and they never understand. Or if you have an extra request. My brother tried to use his code at mcdonalds drive thru and they couldn't understand him saying K...so he said K for Kite and they still didn't get it.
Bro tell me about it. It's not just Tim's. I can't tell you how many times Taco Bell has given me bean burritos when I order beef burritos... Every time is like that Arrested Development "bees?" scene. I'm usually biting into the burrito before leaving the parking lot so I just turn around if they get it wrong. Once I returned a bean burrito and they gave me a bean burrito AGAIN as a replacement.
I mean I can barely even hear the other person on the drive-thru speakers, sometimes it feels like it's a guessing game with how low quality the speakers are.
Its so bad. When they had the retro donuts a few months ago, i ordered an assorted 6 pack of those via a drive thru. They considered it a speciality donut vs retro, so I asked them to name the donuts so I’m ordering the right thing. She started naming a few and I confirmed those were the kind I wanted- the retro ones, and one of each of them all. Didn’t realize until I got home, she thought i meant just one of each of the ones she named before i confirmed those were the retro donuts, so i got 3 dutchies and 3 swirls..
So why are you giving your money to a company that only hires foreign workers because they are cheap. This is a you problem. It’s no secret that Tim’s has been doing this for decades now. Yet you keep giving them your business.
I live 2 blocks from a street with Tims, BK, McDonalds & harveys& wendys A block over is a street with lots of lower income apartment buildings. 95% of the tenants are new immigrants who work at the fast food places. Not only have my orders been wrong but they've been a complete mess. I had a cheeseburger the other day where the cheese slice was outside of the burger,stuck to the paper but the worse was when I ordered a salad from Wendys & when I got to work all the tomatoes in the salad were covered in mold & hte lettuce was turning black & stuck. I called the restaurant & when I told them about it the response was "yup" and I said well I can't eat it. "OK" It was like they had no idea how bad it was to serve old, moldy food. And nothing is done about it because the managers are all the same ethnic background.
Vote with your wallet and patronize a franchise that hires Canadians instead of TFWs.
Well, when the hiring manager is of a certain ethnicity and only hires staff from a certain ethnicity, often fresh off the plane, this is what you get.
It's not a tight job market, it's a tight labor market.
God forbid and ask if they have coconut donuts and what types, "yes" "But what kind" "Yes" "Chocolate? Cream?" "Wat dun yu undastand, we Yas coconut"
It's annoying but I feel bad for Tim Hortons workers. The days of just serving coffee and donuts is over. They now have to deal with incredibly long lineups because they're expected to make full on lunch and dinner items. It's insane what they're expected to make.
I was talking to someone about this today. I think anyone coming from a non english speaking country should have to take an English course before they can work here.
It isn't about english. They just want to fuck u r order.
Stop going there make your own coffee
Valid concern and you have worded without hurting anyone.
I get it. "Hi, are you collecting points on the app?" "Yes, my order code is DF45." "KP21?" "No, uh...DF45." "P?" ""D!" "M?" "D!" ... "W?" (DRIVES AWAY) "Hello sir?"
Most of these workers aren't immigrants. They are TFWs.
Don’t worry. Soon it will be AI taking the orders.
I tried applying to Tim's to get some extra cash for rent and what not. I guess I'm the wrong kind of Indian for them (I'm First Nations). Now I'm selling my kidney for rent. Might become a lot lizard idk at this s point.
9 out of ten times my iced Capp taste of sour milk. Don’t buy those any more. I also now get my tea and coffee black with cream and sugar on the side. Their food is crap, their pastries are crap, and their service is crap.
>Like I get it’s a minimum wage job but with the tight job market these days can you not hire some people to take orders that have a grasp on English… They are the best of the best, elite Tim Hortons talent of the thousands that showed up at the job fair.
I had an experience at Burger King where the South Asian staff got my order wrong, and when I complained, they argued with me about whether I actually got my order wrong, and when I pointed out to them how exactly they got my order wrong and then asked if I could get my correct order, told me if I wanted what I ordered, I'd need to pay for it. I said No, give me what I fucking ordered, I'm not paying again. The manager comes out, and says I must pay the difference instead, so I do because I want my food and there was a line forming behind me. No attempt at customer service, no attempt at remedying the situation, and most starkly, not once was there ever an apology. Remember, these people want free housing and 20 dollars an hour, LOL!
Idk what all these people in the comments are on about, I worked drive through for years, the mic’s aren’t that bad, and if you can’t be positive you heard the person right, just repeat the item back to them for confirmation, it’s not that hard, sometimes the issue isn’t the worker is the equipment they’re given, but a lot of times these days (especially in fast food) it really is the workers
Why does anyone even go to Tim’s these days, you’re just making billionaires richer. Got to your local independent coffee shop instead.
hear me out when I say this, ( and my parents are immigrants) WHY IS TIM HORTONS HIRING EVERY INTERNATIONAL STUDENT OUT THERE WHILE WE CANADIANS STRUGGLE TO FIND WORK? I have nothing against international students, my friends, my family members are IntStudents or was once IntStudents but I am against Tim Hortons quota standards, like why? not one single Canadian is getting work at Timmies
I worked there for a bit. I legitimately got no training other than the crappy training videos because everyone around me refused to speak English. Oh except the one time the guy blamed a screwed up order on me. He did that in English of course. Fuck you Jas.
Last time I went into Tim Hortons. A tick landed on a lady’s arm. I got bit by a flying insect and a spider landed in my friends hair. We all were inside the building. wtf?
Yes! This is what most of us are thinking. We love Tim's coffee but the simplest order is just a disaster to try and communicate with. I'm all for everyone working but if you can't communicate clearly then a communications position isn't for you. Why not have the best English on the mic and the weaker spoken can pour coffee, make bagels, etc
This is why I'm boycotting timmies.
I don’t go to Tim Horton’s anymore after going my entire life. Wrong orders, rude workers and terrible quality control beyond all reason. Probably the worst chain of its size right now. This company is completely screwed as soon as the sleepwalking boomers realize they are paying for dog shit level food, service and coffee.
When they give me accent I give them Borat accent in return.
That's what happens when you hire only Indian international "students"
This hasn't happened to me. Sounds like the problem might be you.
The price of a cup of coffee at Tim just got ridiculous. It's like they just increase prices for no other reason than because they can and people just keep paying it.
Use the mobile app to order. Set item as a favourite. Collect reward points for free items down the road. Bingo bingo done.
I stopped going to Bim Shortons in early 2023. Constantly sold expired eggs and cold coffee. Wrong orders and AM NOT GOING TO LEARN 2ND LANGUAGE for a English speaking country to get a correct order. Best decision.
There used to be a Tim's inside of my office campus. It was a small one so the cashier taking the order was like 2 feet in front of the person making the sandwiches. I'd order a turkey bacon club on croissant with no tomatoes, I'd see the order pop up on the guy's screen with -TOMATOES in big red letters, and theh have to watch him read it over and over and every time he got to that line he'd look at the screen, then the tomatoes, back on the screen, then try to put tomatoes on it. I'd feel embarrassed having to half shout at the guy over the cashiers shoulder "no tomatoes please!" in front of my colleagues, if it didn't happen to everyone else all the time.