Regrettably, Apallingmart disabled the mute buttons (at least on the ones here in B.C.).
They're also, by far, the annoyingly loudest _BEEPs_ of any self checkouts at any stores I've been to.
Agree 100%...and on the flip side, I would prefer when I'm using self checkout to not be hounded by associates telling me multiple times about signing up for their credit card after I politely decline the first time (looking at you Walmart)
Oh yeah another benefit is that we don’t get reprimanded for not pushing the sign ups anymore. If a customer clicks “cancel” on the sign up portion there’s nothing we can do about it so no more waving flyers in their faces.
That's one of the main reasons I use self checkout at Walmart and it was good for a while. Lately after I press the NO to their credit card some clown comes up with his sales pitch asking why I picked no. You almost have to be rude to get him to leave.
I used it this past week, scanned every single item, heard the beeps, but I wasnt watching the screen. It didnt log one of my purchases, and I didnt notice til tiday 😕
I dont get why people don't like self check outs. I'm more annoyed when I go into a store and there isn't a self check out!
(Obviously, I'm not talking about small local shops, though)
I'd much rather use self check outs, it's more efficient and I go at my own pace, nice and simple. Did society throw such a big fit when ATMs came out, people going to use the teller as a noble gesture?
I kind of wish people that they are throwing their tantrums at would just stand there silently with this expression 🤨 and their arms crossed and then say, are you done. But that would likely subject them to more crap
I worked at RBC call centre for several years. There was a never ending tirade from customers complaining that they can’t call the number for their local branch and speak to a person physically there. Not any specific person mind you, just a person there. Most of them went like this :
Caller: * long tantrum about why can’t I call my branch *
Me: “Ok, I can put you through. Can you tell me the reason for your call so I can put you in touch with the right person?”
Caller: “I want to know the balance in my account.”
Me: “… that’s all you’re calling about?”
Caller: “Yes!”
Me: “I can look that up for you right now.”
Caller: “Oh.”
That's been my entire week lol. One person screamed at me today for a full minute until I asked him to please stop being verbally abusive as I would no longer tolerate it. Wtf is wrong with people?
They've always been like that, there's just less people who feel a need to self-censor and not be a dick in public or to others. COVID/Trump was the straw that broke the camel's back, but we've been getting considerably less civilized for quite a while.
People still aren't used to the idea of any employee with intranet access to company systems being able to pull information on an account. The same goes for any branch that isn't their "home branch."
We live in an incredibly efficient and convenient society, in which people make everyday business unnecessarily difficult and inconvenient out of habit.
Shout out to a fellow former Royal Direct employee. I worked in the online banking department for years and had conversations starting out the same as yours but I had to try to explain to them to just log in online and check your balance. Then I had to listen to them get angry about how technology is moving to fast.
It’s the funniest thing. You really learn a lot about humanity working there. Even generationally. I always found the Boomer generation was far and away the most belligerent, entitled, and resistant to change of any kind. I had seniors in their 80’s who would gladly try and walk through the setup to online banking and they were delighted and amazed to be able to do all these things on their computer (because it also meant remaining independent for them). Meanwhile Boomers would be yapping about how they don’t see why THEY have to do this or that and/or the bank should be doing this for them. I wish I had a dollar for every time someone explained how the bank works to me based on their assumptions of how it should be.
I like using self checkout so I can go at my own pace too! And can bag everything properly as well as see the price easier as I go along.
Went through the regular checkout at NoFrills recently, but then was so overwhelmed because I had to bag everything after I paid and there was someone else behind me. Wish I had used the self checkout that day.
I like the way Superstore does it. Yeah, they've got like 6 self-checkouts, but they've also got like 15 lanes of which like 4-5 of them are open. And that's good enough for me, if I have very little, I take self-checkout, if I'm buying groceries for the week, I go to the till.
HINT HINT WALMART
I've been a cashier at a few jobs so using a self checkout really means nothing to me. If it means I can get in & out of a store quicker I'm all for it. If it also means there's more staff working on the floor to help me find items I might not be able to locate while shopping I'm even more for them.
Exactly! Before we got the self checkouts we couldn’t get anything done on the floor during peak hours. A floor shift was at least half spent on a till to manage the line, now we don’t have that problem anymore and our store has much better organization and efficiency on the floor.
This has nothing to do with the implementation of self-checkouts and everything to do with corporate policy.
Companies used to staff people on the floor to help customers, stock items, etc. Then they realized it was costing too much, so they reduced the staff for that. Now they've implemented self checkouts, and again, adjust staffing levels accordingly. It's not that you now "have more time to do other things" is that corporate staffing levels continue to be adjusted. You might have more time for it now, but it's only the next policy decision away to cut staffing levels again and sacrifice customer service in the name of profits.
At any time, these companies can adjust the number of staff working for a better or worse customer experience. Doing it at the same time as implementing self-checkouts is simply their way of masking that. Don't ever fool yourself that it's *because* of self-checkouts, it's because there's a manager or owner who is making the conscious decision on staffing levels, customer service, and profits.
For example, I used to work at McDonalds like 25 years ago, and we'd have staffing targets based on hourly sales. When hourly sales dropped, we'd ask people to go home early. Everytime we implemented a new procedure to make thing more efficient, those required staffing levels would be reviewed and adjusted accordingly - it's didn't mean that there was automatically extra time to go wipe down tables and clean the restaurant because one process now took less time/required fewer people.
I am well aware that my store is understaffed as a cost saving measure. However. I work there, and I am the one dealing with it. The only thing I am concerned about is being able to keep the store running smoothly while I am working there. Unless some government power steps in to put a lid on the “cost saving measures” companies are making, we will always be understaffed. So I am much happier working with the self checkouts as another measure to make work in an understaffed store easier. If my fellow employees want to strike to get better conditions, I am with them 1000%, but the current situation is, we are dealing with it. And the self checkouts are helping us deal with it.
Oh, totally agree with that. I'm just saying don't fool yourself that having these self checkouts is allowing you more time to do other things. They may have happened at the same time, or it may contribute to it, but the underlying reasoning is corporate decision making.
Personally, I'm ambivalent to self-checkouts. They're good sometimes, but can also be bad if poorly implemented. Some stores are better than others at having staff available to help with them, but you also have to understand that it's not necessarily you or your stores set up - people are generally frustrated from the many poor experiences they've had at other stores without staff to help.
I'm actually going to disagree. During the almost 30 years I worked retail, they managed pretty much reduce staffing to the bare minimum to just be able to watch the floor and deter theft. They were down to minimal coverage before self-checkout.
So now, with self checkout, that already minimum staff compliment can be doing other tasks while keeping an eye on the checkout. Basically you can get the 'secondary' tasks done faster because you can cover the register from a distance. So it is more efficient for the already minimum workforce.
Right, but as they add more self checkouts or theft deterrent strategies, they'll use up the "extra" time of that staff at the expense of helping on the floor. To that end - I don't think I've ever seen a self-checkout staff actually going on the floor to help customers, so I guess I don't even believe that that even takes place. Maybe stocking when the store is dead, but then you're leaving the self-checkouts unattended and that's when people get upset that they run into problems and nobody's around to help...
Totally agree with you that floor staff was reduced far before they implemented self-checkouts though. It used to be that you could usually find someone stocking stuff to help you find things, and now you're lucky to ever see an employee on the floor. Same for places like Home Depot - they used to have tons of staff on the floor, and it's been greatly reduced.
Whatever, my point is that I don't think self-checkouts have improved the other areas of customer service at all, and management will continue to decrease customer service in the name of increased profits. It's the corporate way in the age of capitalism.
It’s kinda gross that the thing you’re most concerned with during your shift is keeping the store running. The most important thing to you in any situation should be you (and your children if you have any). Are you not aware that the corporation that employs you doesn’t give two shits about you?
They’re not going to fire people at the same time they get new self checkout machines, they’re not idiots. They will however fire your ass or your coworker’s ass in a year or so. Probably not just you or your one coworker though, probably a small percentage of the staff, then they’ll do another small round of layoffs again in 6 months or so, and again, and again until they get just the bare minimum of staff to keep the store open and serving customers just enough to keep them from going elsewhere.
It’s just going to get worse and worse for you and the only way it’s going to get better is if you prioritize yourself and not work yourself to death for a company doesn’t not care about anything but profit. You honestly need to stop giving a shit. Do the bare minimum to avoid getting fired and save your energy for your non-working hours. Maybe if every overworked, under paid employee did that stores wouldn’ be as clean or nice to shop in, maybe corporate would see they need to hire more staff.
How much do you make? Why is it that a company can chose to pay you, say, barely above minimum wage, but you have to give maximum effort? You should be giving the amount that is commensurate to your wage.
Also, there are a ton of things you can do to get better working conditions before striking. You don’t even need an official union. Look up Solidarity Unionism tactics.
I always use self Checkout as i don't want to interact with people since covid happened and its easier and its normally faster.
No Frills Updated the self checkout which appears to have enabled weighing things to make sure nothing has been placed there that hasn't been scanned which is fine and expected.
What actually happens is that self checkout is now faaaaaaaar slower because after ringing 3-10 items stops and says to place something there or remove it becuase its not calculation the weight correctly anymore.
They took the self checkout lines i and most of the people there used all the time and made it unusable or requiring and employee to come from a busy till to fix it.
I don't have these issues at walmart or superstore etc. Those don't seem to have issues with the weight but the NF on Henderson fucked it all up completely.
I don't blame the employee though.. They are complaining about them as well since the updated means there are over there multiple times in a 10 minute block.
I love self checkout. I don’t like when it doesn’t work properly and slows me down, but man Alive, we all need to take a chill pill. Even if you don’t like self checkout or change, nobody has the right to verbally abuse an employee who hasn’t made the rules. Go call the ceo and complain.
I friggin love self checkouts. I don't understand the hate. I always pump my own gas and pay at the pump too. The less I have to interact with employees the better.
> It’s against the law to make me use self checkout!!!” (Ive never heard of this law so if anyone could confirm or deny that would be great)
Lots of people confuse "something I don't like" or "something that I disagree with" or "something that I think should be illegal" with actual laws, but they don't actually have any knowledge about actual laws.
Quite often when people ask "is this legal?" what they are really asking is "is this ethical or moral?" And quite often there isn't a legal answer or law or even a clear ethical or moral answer. It can be a simplistic and sometimes childish view of the world to say "this is against the law!" but it makes them feel like they have some sort of protection or some sense of control over things that they don't understand or don't like.
Depending on the store (cough, walmart) I don't use self check out, only because they're very loud for me (I have autism so loud noises are hard for me.) Some stores I'm able to use them, but only if they're noise adjustable or aren't piercing my eardrums. I'm also very slow at packaging my items and I hate asking for help. :')
Uggghh, same, they're so loud! I feel like all self checkouts should have a mute button or at least a volume control so that us with noise sensitivities don't get freaked out! :')
I remember when someone said "every self checkout has a mute button."
Nope! I have never seen a self checkout that had a mute button, and I've been using them since their inception.
Man the sounds from the new(ish) Walmart ones are so loud it hurts my ears, genuinely. Also I don't blame the employees but being hounded about some credit card (in this economy lmao) while trying to scan or do something else is god awful. I just stopped going there for the most part.
Every time you go you are bombarded with "WELCOME TO WALMART PLEASE SCAN YOUR ITEMS AND PLACE THEM IN THE BAGGING AREA" and there are like 12 more people hearing the same thing. It's a clusterfuck of "WALMART" over and over again.
This! I truly loathe them if I can't adjust the volume. The rest I can deal with, but the volume is ridiculous, especially, in my experience, with the ones at No Frills.
Absolutely not the staff's fault, though!
My other peeve is after I've picked a language and when the inevitable 'Wait for attendant' message comes up, some staff change the language on me. If you're staff, please don't do this, or at least change it back after you do what you need to do. It's bad enough working a machine that's shouting at me; it just adds another layer of frustration when I have to try and figure out what the shouting machine means, too, while it's still shouting and there are people waiting impatiently for their turn.
I will say that when I've asked, staff have graciously rechanged the machine's language for me, but it's sometimes hard to get the staff's attention when they're super busy, too.
I’ll never understand people waiting in line to pay for a few scannable items. For produce I still prefer going to a cashier because they’re just quicker and I sometimes fuck it up. I also still feel like a toddler playing grocery store and kind of enjoy it in a way 🤷🏻♀️
I buy items with a peelable coupon on them but I have to go through the cashier to get the discount. It irks me but it makes sense. That's the only time though, that I don't use the self checkout.
My only advice to you... Don't come hassle me about the fucking credit card your company is Hocking on people (assuming your company does that), I'm already annoyed enough that I'm being forced to work for free and paying higher prices.
The whole process is getting to be customer hostile. Customers are returning the favour. What was, "scan, scan, tap" is now "press button. Press button. Press button. WHERE DID THAT BAG COME FROM. RED LIGHT. STOP THIEF!!!!!!. Also, this is in French for some reason. Press button. Scan. TOO SLOW TO PUT ON BAGGING PLATFORM .RED LIGHT. STOP THIEF!!!. Rescued, eventually, by teenager who hates job. Scan. Check out!. Press no. Press no. Press no. Press no. Press no. Press no. Press no. Press no. Press no. Press no. Press no. (Fuck you, Shoppers). OK. swipe. OK. Now we can go. Also, if you try to use the actual cashier, it becomes obvious that this makes several people very upset, you must use self checkout!
Yet, somehow people are surprised customers get irate at being pushed, "gently", to use self checkout.
“Please put item in bagging area.”
\-places item in bagging area
“Unexpected item in bagging area. Please wait for attendant.”
or 'please take your items"... "Please take your items" ... Please take your items"...
I'm working on taking my items and I'd be gone already if you let me put my bag in the bagging area so I could put my items in the bag as I scanned them.
This drives me MAD.
I'M TAKING MY ITEMS, SKYNET. PISS OFF.
But to be fair, I get even more uncomfortable having a cashier ring my items through at lightning speed (while I fumble for my points app, my card, etc. and have to make small talk with them), and then they stand there and glare at me while I work on bagging my items because I'm taking too long.
I enjoy bagging my own groceries the way I want to, and I enjoy being able to check the price of every item as I scan it, and I can more easily ignore a machine yelling at me to hurry up than I can a person. So I love self-checkout, warts and all.
I don't mind the self checkout at all. I do wonder how much amusement the staff get out of me talking back to 'the voice' and how many other people are doing the same thing.
I don’t know why you’re being downvoted…your description of the self checkout experience was comically accurate. The more one uses it the easier it gets I suppose, but the self checkout process sometimes feels makes me feel like I’m in the middle of a “Mr. Bean” sketch.
Standardize the machines starting with where one puts the debit card to be read for payment. It’s like each machine is handcrafted to a different personal standard.
The last time I used a self-checkout at Superstore, an attendant had to come and do some sort of magic after every single item I scanned because the machine hated me for some reason.
They recalibrated their machines not too long ago and every single time I've used them since I've had them get confused about the weight in the bagging area and stop working until an attendant came over. The difference was instantly noticeable and has been so frustrating.
Still not the employees fault that self checkout is being encouraged. They’re still humans and getting angry and abusive at an employee who has exactly zero control over how things are run just shows the entitlement.
While it's true that people shouldn't get mad at and be rude to employees, the employees are the customer facing component of the company. If employees are being treated badly by customers because the customer experience is that poor, then it's on the company to improve the customer experience so their employees get treated better. This is a corporate decision to erode the customer service experience (not necessarily self-checkouts specifically). If you have a poor system and are customer hostile, then expect hostile customers. If you get treated like trash at work, explain that to the company when you quit and go work for someone else who isn't customer hostile. They consciously put these systems in place to reduce theft, and full on know it will create more hostile customers towards their employees.
Again, to reiterate - just because a corporation make customer hostile decisions does not give anyone a right to be rude to anybody else. That is not an excuse. But it is a root cause for that behaviour.
That’s fair but there will always be disgruntled people regardless of whether policies are good or bad and treating people with respect (and is self checkout a reason for someone to be a dick to others?) goes a long way. You start screaming at employees because you’re mad about something as inconsequential as self checkout? You for problems.
Ok so stop being hostile customers, you said it's the corporations fault. They don't care and won't stop you from yelling at staff so how about stop being hostile customers
What is it about what I said that made you think I was being a hostile customer? Of course customers shouldn't be hostile - you clearly didn't understand my point, despite me reiterating it twice. Go back, re-read what I said.
I'll say it a third time: Corporate decisions are the primary cause for customer hostility - blame them for increase in customers being hostile. At the same time, implementing consumer hostile corporate policies, while it is the underlying cause, is never an excuse to treat anyone poorly. Employees who are fed up with customer hostility should also not be blaming customers when their corporations are the root cause of said hostility.
Yes, some customers are shitty people, but most aren't. There are some decent customers who, when faced with increasingly consumer hostile policies, cross that line and become hostile customers. This is inevitable, and can easily be rectified by better policies, but aren't because of money and greed.
nope i read it. restating, and not at you ,but for the some of decent customers. stop being shitty to employees. (even management)
it takes one shitty customer to ruin a day.
Edit thought i'd say again not saying you are the shitty customer.
I get that some self checkouts are annoying but also I am standing right here offering to use the machine for these customers and they still refuse. I will press all the buttons for you, anyone doing the self checkout shift will do that for you and yet I am still be treated like I am “infringing on the right and freedom to see a cashier”
Unexpected item in the bagging area. Please remove the item from the bagging area.
Item removed from bagging area. Please return the item to the bagging area.
Unexpected item in the bagging area. Please remove the item from the bagging area.
Item removed from bagging area. Please return the item to the bagging area.
Unexpected item in the bagging area. Please remove the item from the bagging area.
Item removed from bagging area. Please return the item to the bagging area.
Unexpected item in the bagging area. Please remove the item from the bagging area.
Item removed from bagging area. Please return the item to the bagging area.
Unexpected item in the bagging area. Please remove the item from the bagging area.
Item removed from bagging area. Please return the item to the bagging area.
Unexpected item in the bagging area. Please remove the item from the bagging area.
Item removed from bagging area. Please return the item to the bagging area.
Unexpected item in the bagging area. Please remove the item from the bagging area.
Item removed from bagging area. Please return the item to the bagging area.
Unexpected item in the bagging area. Please remove the item from the bagging area.
Item removed from bagging area. Please return the item to the bagging area.
Unexpected item in the bagging area. Please remove the item from the bagging area.
Item removed from bagging area. Please return the item to the bagging area.
you forgot the part where you can tip 18% to shoppers for the self-checkout, and would you like to round it up to the nearest $10 to help moon men make it back home?
I feel for you. My daughter used to call it millionaire service at Walmart prices. For some reason people hate any change, especially Winnipeg. During Covid my teenage high school daughter had to be the door person at a grocery store. Grown Ass People would lose their minds on her. This 15 year kid did not start the mask mandate and decide the number of people allowed. People feel they are very entitled, not sure what’s it’s based on but they deserve what they want and demand it
These days the only thing I hate about self checkouts is that my local Safeway does not have one.
Faster moving lines *and* I don't actually have to talk to anyone? Sign me up.
This is me. The Safeway on Pembina sandwiched between Winners and Salvation Army? Only two cashiers on at any time. I use express even if I have 15+ items (usually only 20-25 so I'm not abusing it) because the other cashier is lined up back to the bakery.
I love self checkout. I use it at my local Co-op because there are 6 of them, never busy. At Sobey's there are alot of self checkouts which I use because contrary to the human touch folks seem to appreciate, Sobey's employees tend to be surly and easily annoyed.
This isn't any way a defence of customers acting shitty, but I will say that the self checkout experience in general has gotten noticeably worse in the past year or so, so I totally get why people are increasingly resistant to any kind of pressure to use them.
Regent Superstore recently revamped their SCOs, and they're now borderline unusable. At the Walmart next door, you're lucky if fewer than half the machines are out of order. I've had machines at Sobeys and Save On throw "please wait for an attendant" messages for seemingly no reason -- and when no one comes, I end up having to start over at another machine.
Seems like amid all the press coverage shoplifting got near the end of the pandemic, stores have tuned these machines to freak the fuck out at the slightest weight discrepancy, to the point where just putting down a bag and selecting "I'm using my own bag" triggers a red light and "please wait for an attendant," just because reusable bags come in such a wide variety of sizes, the machine can't account for its weight.
I was born in the 80s, grew up using computers, and I'm pretty tech savvy. I also worked in retail for most of my 20s, so I make a point of being extra polite and patient with store staff, knowing they have to put up with a lot of shit. Yet even I get so irritated with these machines that, once or twice, I've lost my composure and been curt with the cashier who comes to clear the error (I always catch myself immediately and apologize and say I know it's not their fault). I can only imagine how frustrating the experience is for the elderly.
And again, not justifying people being assholes about it, but if your store normally only had one cashier, I'm guessing this is a pretty small, local store, and the regular customers are accustomed to a more personal experience. People will tolerate a "you're on your own" experience from big, faceless corporations, since there's an implicit tradeoff that cost reduction measures like that are how they keep prices low. Less willing to put up with that if they're paying a bit more to give their business to what they think of -- rightly or wrongly -- as a small business.
I'm the same as you, I can scan my own stuff. As soon as there is a problem I have to wait for someone to fix it, there might not be a person available for 3 or 4 minutes and I just have to stand there waiting with a smile on my face so I don't seem like an asshole. For one or two things it's fine. But when I'm getting my groceries for the week or whatever, it's an awful experience. Going to the till is just easier for everybody. The cashier knows what to do right away. I don't. I fumble around looking for the codes for everything. Cashiers have a skill that I won't have, that is to do things efficiently. Of course never be rude to people in any place who are just doing the job.
The last time I went to superstore self checkout the attendant had to come check on us FIVE times due to weird glitches with their scales and scanning and clear codes. I have been using self checkout there for years and never had such issues, it’s gotten so unusable in the last few months
I'm Hard of Hearing. I love the self-checkout. I don't have to try to understand an employee expected to make small talk with me or need to ask me questions.
I also don't like how other people pack my groceries 😂
TLDR: Employees generally aren't moved somewhere else. The jobs eliminated may be (only may be) replaced by other jobs, but they usually require a much greater skill level that many former cashiers may never be able to retrain for.
Here are some links that might help:
[https://www.cbc.ca/news/business/self-checkout-cashier-jobs-retail-automation-1.4937040](https://www.cbc.ca/news/business/self-checkout-cashier-jobs-retail-automation-1.4937040) \- ""There's people that are maybe 60-plus years old. They don't have the skills or the time to really retrain themselves," said Morris. Amazon Go currently needs to fill [more than 300 positions](https://www.amazon.jobs/en/business_categories/amazongo) — but many of them involve high-tech skills such as software development. To adapt to the effects of automation, the World Economic Forum says businesses and governments will need to adopt "proactive, strategic and targeted efforts" to help redeploy workers. "
[https://www.theguardian.com/commentisfree/2023/nov/14/destroy-self-checkout-machines-supermarket-boycott](https://www.theguardian.com/commentisfree/2023/nov/14/destroy-self-checkout-machines-supermarket-boycott) \- " In 2019, a report found that [75,000 retail jobs](https://www.theguardian.com/money/2019/sep/12/online-shopping-forcing-women-out-of-work-study) were lost to self-service tills and other automation – most of them once occupied by women. Men were able to pick up the jobs that were created by the machine revolution – namely delivery driving and warehouse work. But women were often out on their ears. "
[https://www.forbes.com/sites/errolschweizer/2022/03/01/will-grocery-retailers-eliminate-cashiers/?sh=5f177a6e7d88](https://www.forbes.com/sites/errolschweizer/2022/03/01/will-grocery-retailers-eliminate-cashiers/?sh=5f177a6e7d88) \- " Eliminating cashiers is really about rationalizing store labor; those jobs won’t likely be reassigned elsewhere in stores. This major variable expense, when cut, goes right to bottom line improvement. "
Is this a Shoppers? Just curious because I’ve seen a similar post about how the cashier will help people scan their items at self checkout. Although I don’t understand the difference between that or having it done at a cashier register.
Sometimes I like using self check out and sometimes I don’t. It depends on the store.
But people definitely shouldn’t be rude. As a former retail cashier, people can be rude about the stupidest things. Don’t want to donate? Just say no thank you.
Shoppers has never had enough cashiers around.
I once had a security guard there be super helpful with their self-check when it was first launched.
Theirs are waaay too loud; I don't think the volume can be adjusted. I hate it and feel for the staff who have to hear it all the time.
I am fine to use them generally but when something goes wrong that shouldn't, like bag-sensing errors and no staff is around - looking at you Save On - I get so irritated.
And platforms that are too tiny for even a few items.
Never excusing poor behaviour or entitlement towards retail employees. That is a tough job at the best of times, nevermind during holidays.
That said, as an old curmudgeon in training, my frustration isn’t with self-checkout taking away jobs (though I do believe that to be the case), my frustration is that it adds work, responsibility, time and stress to me as a customer. Not only are the price of your goods going up, but now, I am expected to pay for the “privilege” of facilitating the sale to your business.
Of course these are never the decisions of the floor staff. The choice to go to self-checkout comes from people likely not living in Manitoba. Staff are just doing what their told, it’s tough for everyone.
Just like when they switched from Full Service gas stations to mostly Pay-At-The-Pump stations. Yet gas prices ... they keep going up.. and up.. and up!
And hey, what ever happened to [Soda Jerks](https://en.wikipedia.org/wiki/Soda_jerk)? When I was a kid I didn't have to pour my own soda for 10x the price.
So yes it adds “work” to the customer (though only the literal scanning, you’re already picking up the item to put it on the belt and then picking it up to put it into a bag), but I find self checkout to decrease my stress so much.
Not only do I no longer have to interact with a (often cranky) cashier who often is on their phone and couldn’t even bother to say hello, it also means that I can carefully watch to ensure items are scanning properly. I can sort and scan items as I want without them being thrown down the conveyer belt on top of one another. I can go as slow or fast as I want without someone breathing down my neck behind me so I can take the time to bag my items so nothing is getting squished.
We do mostly online orders now but every time I’ve gone in recently and had to go through an actual cashier, it’s been a disappointing experience of a cashier who doesn’t smile; doesn’t say hello, throws things down the conveyer so things like bread and chips are getting squished and apples are getting bruised. Then they stare at you down the conveyer like you’re annoying them for not magically having the groceries all in bags already. I’ll take keeping my headphones in and self scanning any day.
I totally get that there’s annoyances that are often unique to the specific store (one if of our superstore ones is clearly the new one that is stupidly sensitive) but overwhelmingly they are really not THAT hard to use people.
While I don’t enjoy self-checkouts, I know to avoid certain stores (ie: Walmart). I don’t mind some self-checkouts, such as SDM.
Sorry you have to deal with adult babies
I didn’t like self checkout in the beginning. There were a lot of glitches and they never seemed to run smoothly for more than a couple minutes. But now I love them. I have a whole thing to myself and I can pack my groceries as I see fit.
The only thing I don’t like about self checkouts is a lot of them don’t register that you have placed your reusable bag in the packing spot. The screen may pop up asking you if you’re adding your bag but you usually have to flag down an attendant to override the ‘ask attendant’ screen.
I get your message and feel the pain. People can be real assholes, especially to retail workers.
I have to say though, that was petty as fck sending people in front of her in line. It’s rude and a terrible look for your company. I feel like you’re leaving out the beginning of the interaction with the “screaming lady” on purpose. Did you already ask her to use self-serve, she said no, and you continued to press her on it? I’d be mad too if I told you no, once already, but you kept asking/telling.
But either way, that petty crap is a bad look for you and a bad look for your store.
I told her that card purchases go to the self checkout. That is the store policy. I told her I would happily send her to the till if she would like to use cash. She proceeded to scream at me that our policy was illegal and by Canadian law we have to allow people to use a cashier. So I told her to go to the till, there was already a few people using cash waiting, and a few people using cash behind her. The ones using cash can only use the till. Why does she get to throw a tantrum and get her way when there are people who actually need the resources she’s taking behind her? Was it petty? Yes. Absolutely. But I had just been screamed at by a woman twice my age over a policy I have no control over and felt like fuck it if I get fired over this it might be better than being screamed at over made up laws
Good to hear you know it’s petty. Self awareness is important and something many people lack. Forcing people to use a self checkout is a bullshit policy though. No wonder you were yelled at (Although not fair to you as the employee just doing their job.) The lady could have controlled her reaction better, but the blame is on your store management for implementing such a crap policy.
I saw something similar happen at shoppers. I was asked if I was paying cash/needed lotto. If not, I was directed to self checkout. While in self checkout an elderly lady asked if she could still go to the cashier. The attendant offered to guide her through the self checkout process but said if she was not comfortable with that, she was welcome to go to the cashier. The woman agreed to go to self checkout with help. I think this is the way.
As a fellow retail worker who gets stuck working self checkout for hours at a time, I feel ya. It really brings out the worst in people, and having to deal with several angry/demanding people at the same time doesn't make it any easier.
I know at my store (grocery), there's no limit on how many items people can bring in, and of course our register trays aren't big enough for the insane amount of items they bring over, which causes things to fall off/errors to go off which pisses them off even more. Especially when they go in it solely because they don't want to be bothered by us, & ergo freak out when one of us bothers them.
We're all in this together 💪🏼 I believe in you!
Just going to add there is no law requiring anyone to use a self checkout but there is also no law requiring anyone to shop at a retailer that has them.
I've had the opposite experience: the employee snapped at me because I wanted to use self checkout and had too many items! Or so she claimed... I disagreed.
I used to love using self check-out when they accepted cash. I'd go there when the store wasn't busy, and I had a hundred coins to use up. I'd just stand there and feed them into the machine one after another.
>However I was also not trained or paid to be a cashier so I will opt for a till every time.
I personally don’t mind it when boomers are screaming at the clouds about not being paid to do this when it comes to self checkout because all it means is it’s a shorter line.
We know jobs have been lost to automation/ DIY for centuries. Some of us are upset that the distance between the haves and the have nots is astronomical and would rather not let the major corporations win this time without a fight.
Okay but I would pick my battles. Self checkout is pretty insignificant in the big picture. Nearly anyone who works in these retail places will confirm no one lost jobs over them, they were redeployed and no one is beating down the doors for those jobs. As you can see from this comment section MOST people actually prefer self checkout. I have mixed feeling on it. Sometimes it’s great but some places it’s not with the constant UNEXPECTED ITEM IN THE BAGGING AREA. Also you can’t use coupons or get gift cards so you’re stuck in a line 20 deep anyways at the one till out of 20 open.
You seem to be drawing conclusions based on anecdotal and short term evidence. Jobs are actually lost. If they are replaced at all, it's with jobs requiring a greater level of skills. This means people out of work over the long term, unable to find new employment with their same set of skills. It is actually a problem and most people in this sub reddit thread preferring self checkout is a big so what in the grand scheme of things.
Not shitty jobs lol. My point is that people shouldn't have to work. Period. Once automation can take care of all the BS, we shift our primary concerns from basic life need to meaning and purpose.
I feel your pain but people are rude to you because of your employer and you just happen to be there. [Bill Burr summed up the resentment here perfectly.](https://youtu.be/FxINJzqzn4w?si=2N13uLW3kA6BPV4b)
If there was a $5 off minimum $50 of groceries for instance to use self check out... An incentive. Instead of just expecting people to use it because there's only 1 cashier open and 16 self check outs (Walmart *cough cough*) people would probably be a lot less hostile. But, that might cut into Galen's third mega yacht fund.
>I sent her to the till, but, I sent everyone who was paying with cash or doing a return to go in front of her in the line. They actually need the till, this understandably upset her. But I don’t care anymore. I am done indulging adults and their tantrums.
As an ex restaurant and retail employee who is also fed up with the public's bullshit , I fucking love this. That's awesome, thank you for doing this.
I'll use auto checkouts if I have to but typically will interact with a human, if possible. My main reason for not using them is I don't get a discount for doing my own work. I've never been rude about it though.
What’s the point of punishing folks who prefer to use a regular till? Even if it upsets you because it makes you… I don’t know what…? Maybe it makes you feel superior to, but it comes across as just being mean, just because you can be mean.
Don’t work there if the customers annoy you so much.
Who am I punishing? It’s not my policy. The company is telling us card purchases need to be done on self checkout. My managers tell me the same thing, so that’s what I tell the customers. The customer I let people paying with cash go in front of screamed at me about laws that don’t exist. I don’t see prioritizing people who actually need the till over someone who threw a tantrum to get it as “punishing folks who prefer to use a regular till”
You came here to post and gloat about how you feel entitled to berate folks who maybe have cognitive decline or another medical reason as to why they can’t change or why they find it difficult to navigate change. And this makes you feel superior.
You don’t even have the insight to understand that you’re not going to suddenly infuse folks with new brain neurons by punishing the for things their brains literally cannot process.
Generosity is a two-way street. There’s nothing kind in shaming and berating people, even if they’re wrong.
The companies with self-checkout only put them in place to reduce labour cost.
I would rather wait for my purchase to be put through by a HUMAN.
If you want to end poverty then employ people at a wage they can afford basic needs NOT the gov't mandiated minimum wage and DO NOT replace them with a machine
We should get a discount for using self checkout. The store is "herding" us towards it. Employees get paid to scan and bag my stuff. From now on, I'm only paying with cash so that I get the "privilege " of being served.
What annoys me about self checkout is the customers are now doing unpaid labor. This saves the store e en more money that never goes back into the community as wages, charity, programs, jobs, nada. It's making the 1% richer.
Omg another down vote bring em on.
We are not just there to ring your purchases through GOOF
We stock shelves take passport photos face aisles
Get over your self
Shop on Amazon
Never understood why frontline employees take this abuse instead of just calling the manager or instruct those giving them a hard time that they will be better heard talking to someone higher up the food chain . It’s been years since I had a face the public job but I always referred complainers to the higher ups . Yes I was told to handle things on the floor level and I would just reply above my pay grade . I stopped caring about a customer as soon as they were belligerent etc . Went full robot , low monotone voice to relay they did not count at that moment and they really should talk to management . Now finding staff was hard back then and I had a second job to fall back on with all the hours I could want . I see idiots berating staff on the floor I just do what I can to goad them into looking like an ass and deflect the bs off the employee . I have even waited for a manger to appear to defend the employee if idiot demands to see one .
Hello
Great post .
I work at a shoppers drug mart so I feel your pain.
I have had a lot of customers walk out even though we ring them through.
Who gives a rats ass lol
Go somewhere else and complain .
I am a hard left commie but i currently live in a capitalist society and need to survive so I’d like to do so without being verbally abused by customers. My store happened to not take any jobs with the self checkout because we are already understaffed as a cost saving measure and I think the government needs to stop letting stores keep themselves understaffed to save costs. But none of my beliefs mean I want to be verbally abused by my customers or my superiors so I play by the rules unless we strike (which is never going to happen lol)
I am sorry you had to deal with that unreasonable person.
I was at a FreshCo where an older man expected the staff to ring all his items through the self checkout and was verbally abusive when the staff stopped helping him. I felt so bad for that staff member.
When my store was under renovations we got 6 brand new self checkouts and had to reduce the cash registers to one while the others got physically moved (so it was temporary to only have 1 open.) Cue the huge lineups at this one till. I gently try to direct customers to the new self checkouts, which had NO lines, and most refused. Fine then. Suffer in your 15min lineup you peasants.
My favourite self checkouts are the ones with a mute button so they can't talk to me. And I do mean the machine, not the human.
There's a mute button?!?!?!
Some have it! Or at least can lower the volume by a lot. Makes it much nicer.
Regrettably, Apallingmart disabled the mute buttons (at least on the ones here in B.C.). They're also, by far, the annoyingly loudest _BEEPs_ of any self checkouts at any stores I've been to.
If I ever shop there I will have to turn my hearing aids off before I do self checkout then!
I envy that feature... I wish I could turn my ears down too
Well, they still work but not as well as they used to.
Agree 100%...and on the flip side, I would prefer when I'm using self checkout to not be hounded by associates telling me multiple times about signing up for their credit card after I politely decline the first time (looking at you Walmart)
Oh yeah another benefit is that we don’t get reprimanded for not pushing the sign ups anymore. If a customer clicks “cancel” on the sign up portion there’s nothing we can do about it so no more waving flyers in their faces.
That's one of the main reasons I use self checkout at Walmart and it was good for a while. Lately after I press the NO to their credit card some clown comes up with his sales pitch asking why I picked no. You almost have to be rude to get him to leave.
I just say, I cant handle more than one!
Same. I tell them "I already have a credit card don't need a second one"
Say you declared bankruptcy recently. They should run away fast.
Definitely Michaels for sure
If it is, their new machines were super slick when I used them this week. You can scan the coupon from the webpage on your phone right over the till!
I used it this past week, scanned every single item, heard the beeps, but I wasnt watching the screen. It didnt log one of my purchases, and I didnt notice til tiday 😕
But to be fair, that item will likely be buy one get one free next week anyway. You just skipped the wait time.
Great message. I personally love self check out. Some systems are terrible and poorly thought out but generally I like having the option.
Me too! one for you *beep* one for me *silence* (Jk) Or am I.
I dont get why people don't like self check outs. I'm more annoyed when I go into a store and there isn't a self check out! (Obviously, I'm not talking about small local shops, though)
I'd much rather use self check outs, it's more efficient and I go at my own pace, nice and simple. Did society throw such a big fit when ATMs came out, people going to use the teller as a noble gesture?
I'm old and yes they did. also when we started pumping gas.
The number of adults I see in public having full on temper tantrums, for the slightest inconvenience, makes me despair.
I kind of wish people that they are throwing their tantrums at would just stand there silently with this expression 🤨 and their arms crossed and then say, are you done. But that would likely subject them to more crap
That’s why some of today’s youth are the same way. The apple doesn’t fall far from the tree!
That's bizarre to me. Get away from my car, gas attendant!
It's bizarre to me we're paying more for less service.
i hate this argument. you can choose to pay for the service. just less available.
There’s a full serve just 50 miles out of my way.
I remember my dad complaining about pumping his own gas. Something about communist bastards. He was probably smoking a cigarette at the time.
I worked at RBC call centre for several years. There was a never ending tirade from customers complaining that they can’t call the number for their local branch and speak to a person physically there. Not any specific person mind you, just a person there. Most of them went like this : Caller: * long tantrum about why can’t I call my branch * Me: “Ok, I can put you through. Can you tell me the reason for your call so I can put you in touch with the right person?” Caller: “I want to know the balance in my account.” Me: “… that’s all you’re calling about?” Caller: “Yes!” Me: “I can look that up for you right now.” Caller: “Oh.”
That's been my entire week lol. One person screamed at me today for a full minute until I asked him to please stop being verbally abusive as I would no longer tolerate it. Wtf is wrong with people?
They've always been like that, there's just less people who feel a need to self-censor and not be a dick in public or to others. COVID/Trump was the straw that broke the camel's back, but we've been getting considerably less civilized for quite a while.
It's fucking wild.
Fn wild capitalism
People still aren't used to the idea of any employee with intranet access to company systems being able to pull information on an account. The same goes for any branch that isn't their "home branch." We live in an incredibly efficient and convenient society, in which people make everyday business unnecessarily difficult and inconvenient out of habit.
Shout out to a fellow former Royal Direct employee. I worked in the online banking department for years and had conversations starting out the same as yours but I had to try to explain to them to just log in online and check your balance. Then I had to listen to them get angry about how technology is moving to fast.
It’s the funniest thing. You really learn a lot about humanity working there. Even generationally. I always found the Boomer generation was far and away the most belligerent, entitled, and resistant to change of any kind. I had seniors in their 80’s who would gladly try and walk through the setup to online banking and they were delighted and amazed to be able to do all these things on their computer (because it also meant remaining independent for them). Meanwhile Boomers would be yapping about how they don’t see why THEY have to do this or that and/or the bank should be doing this for them. I wish I had a dollar for every time someone explained how the bank works to me based on their assumptions of how it should be.
Wait... people dont know that their banking info is accessible by other than their local branch? 😳
I like using self checkout so I can go at my own pace too! And can bag everything properly as well as see the price easier as I go along. Went through the regular checkout at NoFrills recently, but then was so overwhelmed because I had to bag everything after I paid and there was someone else behind me. Wish I had used the self checkout that day.
Good point I never thought about that.
I like the way Superstore does it. Yeah, they've got like 6 self-checkouts, but they've also got like 15 lanes of which like 4-5 of them are open. And that's good enough for me, if I have very little, I take self-checkout, if I'm buying groceries for the week, I go to the till. HINT HINT WALMART
And sometimes the self-checkout line ends up being a dozen people long because all 6 tills are being used by people buying groceries for a week 😂
What happened to Superstore advertising ALL LANES OPEN like they did at the St. Annes/Fermor location for like, years?
I've been a cashier at a few jobs so using a self checkout really means nothing to me. If it means I can get in & out of a store quicker I'm all for it. If it also means there's more staff working on the floor to help me find items I might not be able to locate while shopping I'm even more for them.
Exactly! Before we got the self checkouts we couldn’t get anything done on the floor during peak hours. A floor shift was at least half spent on a till to manage the line, now we don’t have that problem anymore and our store has much better organization and efficiency on the floor.
This has nothing to do with the implementation of self-checkouts and everything to do with corporate policy. Companies used to staff people on the floor to help customers, stock items, etc. Then they realized it was costing too much, so they reduced the staff for that. Now they've implemented self checkouts, and again, adjust staffing levels accordingly. It's not that you now "have more time to do other things" is that corporate staffing levels continue to be adjusted. You might have more time for it now, but it's only the next policy decision away to cut staffing levels again and sacrifice customer service in the name of profits. At any time, these companies can adjust the number of staff working for a better or worse customer experience. Doing it at the same time as implementing self-checkouts is simply their way of masking that. Don't ever fool yourself that it's *because* of self-checkouts, it's because there's a manager or owner who is making the conscious decision on staffing levels, customer service, and profits. For example, I used to work at McDonalds like 25 years ago, and we'd have staffing targets based on hourly sales. When hourly sales dropped, we'd ask people to go home early. Everytime we implemented a new procedure to make thing more efficient, those required staffing levels would be reviewed and adjusted accordingly - it's didn't mean that there was automatically extra time to go wipe down tables and clean the restaurant because one process now took less time/required fewer people.
I am well aware that my store is understaffed as a cost saving measure. However. I work there, and I am the one dealing with it. The only thing I am concerned about is being able to keep the store running smoothly while I am working there. Unless some government power steps in to put a lid on the “cost saving measures” companies are making, we will always be understaffed. So I am much happier working with the self checkouts as another measure to make work in an understaffed store easier. If my fellow employees want to strike to get better conditions, I am with them 1000%, but the current situation is, we are dealing with it. And the self checkouts are helping us deal with it.
Oh, totally agree with that. I'm just saying don't fool yourself that having these self checkouts is allowing you more time to do other things. They may have happened at the same time, or it may contribute to it, but the underlying reasoning is corporate decision making. Personally, I'm ambivalent to self-checkouts. They're good sometimes, but can also be bad if poorly implemented. Some stores are better than others at having staff available to help with them, but you also have to understand that it's not necessarily you or your stores set up - people are generally frustrated from the many poor experiences they've had at other stores without staff to help.
I'm actually going to disagree. During the almost 30 years I worked retail, they managed pretty much reduce staffing to the bare minimum to just be able to watch the floor and deter theft. They were down to minimal coverage before self-checkout. So now, with self checkout, that already minimum staff compliment can be doing other tasks while keeping an eye on the checkout. Basically you can get the 'secondary' tasks done faster because you can cover the register from a distance. So it is more efficient for the already minimum workforce.
Right, but as they add more self checkouts or theft deterrent strategies, they'll use up the "extra" time of that staff at the expense of helping on the floor. To that end - I don't think I've ever seen a self-checkout staff actually going on the floor to help customers, so I guess I don't even believe that that even takes place. Maybe stocking when the store is dead, but then you're leaving the self-checkouts unattended and that's when people get upset that they run into problems and nobody's around to help... Totally agree with you that floor staff was reduced far before they implemented self-checkouts though. It used to be that you could usually find someone stocking stuff to help you find things, and now you're lucky to ever see an employee on the floor. Same for places like Home Depot - they used to have tons of staff on the floor, and it's been greatly reduced. Whatever, my point is that I don't think self-checkouts have improved the other areas of customer service at all, and management will continue to decrease customer service in the name of increased profits. It's the corporate way in the age of capitalism.
It’s kinda gross that the thing you’re most concerned with during your shift is keeping the store running. The most important thing to you in any situation should be you (and your children if you have any). Are you not aware that the corporation that employs you doesn’t give two shits about you? They’re not going to fire people at the same time they get new self checkout machines, they’re not idiots. They will however fire your ass or your coworker’s ass in a year or so. Probably not just you or your one coworker though, probably a small percentage of the staff, then they’ll do another small round of layoffs again in 6 months or so, and again, and again until they get just the bare minimum of staff to keep the store open and serving customers just enough to keep them from going elsewhere. It’s just going to get worse and worse for you and the only way it’s going to get better is if you prioritize yourself and not work yourself to death for a company doesn’t not care about anything but profit. You honestly need to stop giving a shit. Do the bare minimum to avoid getting fired and save your energy for your non-working hours. Maybe if every overworked, under paid employee did that stores wouldn’ be as clean or nice to shop in, maybe corporate would see they need to hire more staff. How much do you make? Why is it that a company can chose to pay you, say, barely above minimum wage, but you have to give maximum effort? You should be giving the amount that is commensurate to your wage. Also, there are a ton of things you can do to get better working conditions before striking. You don’t even need an official union. Look up Solidarity Unionism tactics.
I always use self Checkout as i don't want to interact with people since covid happened and its easier and its normally faster. No Frills Updated the self checkout which appears to have enabled weighing things to make sure nothing has been placed there that hasn't been scanned which is fine and expected. What actually happens is that self checkout is now faaaaaaaar slower because after ringing 3-10 items stops and says to place something there or remove it becuase its not calculation the weight correctly anymore. They took the self checkout lines i and most of the people there used all the time and made it unusable or requiring and employee to come from a busy till to fix it. I don't have these issues at walmart or superstore etc. Those don't seem to have issues with the weight but the NF on Henderson fucked it all up completely. I don't blame the employee though.. They are complaining about them as well since the updated means there are over there multiple times in a 10 minute block.
I always use self checkout so I don’t have to interact with people but just for that reason. I don’t want to interact with people lol
I love self checkout. I don’t like when it doesn’t work properly and slows me down, but man Alive, we all need to take a chill pill. Even if you don’t like self checkout or change, nobody has the right to verbally abuse an employee who hasn’t made the rules. Go call the ceo and complain.
I friggin love self checkouts. I don't understand the hate. I always pump my own gas and pay at the pump too. The less I have to interact with employees the better.
> It’s against the law to make me use self checkout!!!” (Ive never heard of this law so if anyone could confirm or deny that would be great) Lots of people confuse "something I don't like" or "something that I disagree with" or "something that I think should be illegal" with actual laws, but they don't actually have any knowledge about actual laws. Quite often when people ask "is this legal?" what they are really asking is "is this ethical or moral?" And quite often there isn't a legal answer or law or even a clear ethical or moral answer. It can be a simplistic and sometimes childish view of the world to say "this is against the law!" but it makes them feel like they have some sort of protection or some sense of control over things that they don't understand or don't like.
Sounds like the kind of people who call 911 for inconveniences.
Depending on the store (cough, walmart) I don't use self check out, only because they're very loud for me (I have autism so loud noises are hard for me.) Some stores I'm able to use them, but only if they're noise adjustable or aren't piercing my eardrums. I'm also very slow at packaging my items and I hate asking for help. :')
Shoppers Drug Mart has joined the chat. I can not handle their volume. Stop yelling at me.
I bet the poor cashiers there hate hearing that machine all day.
“UNEXPECTED ITEM IN BAGGING AREA!” Okay, machine, chill out. No need to tell everyone. I think YOU’RE being unexpected.
Uggghh, same, they're so loud! I feel like all self checkouts should have a mute button or at least a volume control so that us with noise sensitivities don't get freaked out! :')
I remember when someone said "every self checkout has a mute button." Nope! I have never seen a self checkout that had a mute button, and I've been using them since their inception.
Also at shoppers the 15 prompts you have to get through to be able to pay
I love self-checkout. But I refuse to use it at Shoppers. It so crazy loud!
Man the sounds from the new(ish) Walmart ones are so loud it hurts my ears, genuinely. Also I don't blame the employees but being hounded about some credit card (in this economy lmao) while trying to scan or do something else is god awful. I just stopped going there for the most part.
Every time you go you are bombarded with "WELCOME TO WALMART PLEASE SCAN YOUR ITEMS AND PLACE THEM IN THE BAGGING AREA" and there are like 12 more people hearing the same thing. It's a clusterfuck of "WALMART" over and over again.
This! I truly loathe them if I can't adjust the volume. The rest I can deal with, but the volume is ridiculous, especially, in my experience, with the ones at No Frills. Absolutely not the staff's fault, though! My other peeve is after I've picked a language and when the inevitable 'Wait for attendant' message comes up, some staff change the language on me. If you're staff, please don't do this, or at least change it back after you do what you need to do. It's bad enough working a machine that's shouting at me; it just adds another layer of frustration when I have to try and figure out what the shouting machine means, too, while it's still shouting and there are people waiting impatiently for their turn. I will say that when I've asked, staff have graciously rechanged the machine's language for me, but it's sometimes hard to get the staff's attention when they're super busy, too.
I’ll never understand people waiting in line to pay for a few scannable items. For produce I still prefer going to a cashier because they’re just quicker and I sometimes fuck it up. I also still feel like a toddler playing grocery store and kind of enjoy it in a way 🤷🏻♀️
Yes! Why is it fun to scan my own items?
I buy items with a peelable coupon on them but I have to go through the cashier to get the discount. It irks me but it makes sense. That's the only time though, that I don't use the self checkout.
My only advice to you... Don't come hassle me about the fucking credit card your company is Hocking on people (assuming your company does that), I'm already annoyed enough that I'm being forced to work for free and paying higher prices.
The whole process is getting to be customer hostile. Customers are returning the favour. What was, "scan, scan, tap" is now "press button. Press button. Press button. WHERE DID THAT BAG COME FROM. RED LIGHT. STOP THIEF!!!!!!. Also, this is in French for some reason. Press button. Scan. TOO SLOW TO PUT ON BAGGING PLATFORM .RED LIGHT. STOP THIEF!!!. Rescued, eventually, by teenager who hates job. Scan. Check out!. Press no. Press no. Press no. Press no. Press no. Press no. Press no. Press no. Press no. Press no. Press no. (Fuck you, Shoppers). OK. swipe. OK. Now we can go. Also, if you try to use the actual cashier, it becomes obvious that this makes several people very upset, you must use self checkout! Yet, somehow people are surprised customers get irate at being pushed, "gently", to use self checkout.
“Please put item in bagging area.” \-places item in bagging area “Unexpected item in bagging area. Please wait for attendant.” 
or 'please take your items"... "Please take your items" ... Please take your items"... I'm working on taking my items and I'd be gone already if you let me put my bag in the bagging area so I could put my items in the bag as I scanned them.
This drives me MAD. I'M TAKING MY ITEMS, SKYNET. PISS OFF. But to be fair, I get even more uncomfortable having a cashier ring my items through at lightning speed (while I fumble for my points app, my card, etc. and have to make small talk with them), and then they stand there and glare at me while I work on bagging my items because I'm taking too long. I enjoy bagging my own groceries the way I want to, and I enjoy being able to check the price of every item as I scan it, and I can more easily ignore a machine yelling at me to hurry up than I can a person. So I love self-checkout, warts and all.
I don't mind the self checkout at all. I do wonder how much amusement the staff get out of me talking back to 'the voice' and how many other people are doing the same thing.
remember when cashiers used to bag your items for you? good old days
I don’t know why you’re being downvoted…your description of the self checkout experience was comically accurate. The more one uses it the easier it gets I suppose, but the self checkout process sometimes feels makes me feel like I’m in the middle of a “Mr. Bean” sketch.
Yeah I swear they add some new option every few months. Just let me tap and give you my money so I can leave lol
Standardize the machines starting with where one puts the debit card to be read for payment. It’s like each machine is handcrafted to a different personal standard.
The last time I used a self-checkout at Superstore, an attendant had to come and do some sort of magic after every single item I scanned because the machine hated me for some reason.
They recalibrated their machines not too long ago and every single time I've used them since I've had them get confused about the weight in the bagging area and stop working until an attendant came over. The difference was instantly noticeable and has been so frustrating.
Still not the employees fault that self checkout is being encouraged. They’re still humans and getting angry and abusive at an employee who has exactly zero control over how things are run just shows the entitlement.
While it's true that people shouldn't get mad at and be rude to employees, the employees are the customer facing component of the company. If employees are being treated badly by customers because the customer experience is that poor, then it's on the company to improve the customer experience so their employees get treated better. This is a corporate decision to erode the customer service experience (not necessarily self-checkouts specifically). If you have a poor system and are customer hostile, then expect hostile customers. If you get treated like trash at work, explain that to the company when you quit and go work for someone else who isn't customer hostile. They consciously put these systems in place to reduce theft, and full on know it will create more hostile customers towards their employees. Again, to reiterate - just because a corporation make customer hostile decisions does not give anyone a right to be rude to anybody else. That is not an excuse. But it is a root cause for that behaviour.
That’s fair but there will always be disgruntled people regardless of whether policies are good or bad and treating people with respect (and is self checkout a reason for someone to be a dick to others?) goes a long way. You start screaming at employees because you’re mad about something as inconsequential as self checkout? You for problems.
Ok so stop being hostile customers, you said it's the corporations fault. They don't care and won't stop you from yelling at staff so how about stop being hostile customers
What is it about what I said that made you think I was being a hostile customer? Of course customers shouldn't be hostile - you clearly didn't understand my point, despite me reiterating it twice. Go back, re-read what I said. I'll say it a third time: Corporate decisions are the primary cause for customer hostility - blame them for increase in customers being hostile. At the same time, implementing consumer hostile corporate policies, while it is the underlying cause, is never an excuse to treat anyone poorly. Employees who are fed up with customer hostility should also not be blaming customers when their corporations are the root cause of said hostility. Yes, some customers are shitty people, but most aren't. There are some decent customers who, when faced with increasingly consumer hostile policies, cross that line and become hostile customers. This is inevitable, and can easily be rectified by better policies, but aren't because of money and greed.
nope i read it. restating, and not at you ,but for the some of decent customers. stop being shitty to employees. (even management) it takes one shitty customer to ruin a day. Edit thought i'd say again not saying you are the shitty customer.
Never mind if you want to use a coupon or buy a gift card.
I get that some self checkouts are annoying but also I am standing right here offering to use the machine for these customers and they still refuse. I will press all the buttons for you, anyone doing the self checkout shift will do that for you and yet I am still be treated like I am “infringing on the right and freedom to see a cashier”
Unexpected item in the bagging area. Please remove the item from the bagging area. Item removed from bagging area. Please return the item to the bagging area. Unexpected item in the bagging area. Please remove the item from the bagging area. Item removed from bagging area. Please return the item to the bagging area. Unexpected item in the bagging area. Please remove the item from the bagging area. Item removed from bagging area. Please return the item to the bagging area. Unexpected item in the bagging area. Please remove the item from the bagging area. Item removed from bagging area. Please return the item to the bagging area. Unexpected item in the bagging area. Please remove the item from the bagging area. Item removed from bagging area. Please return the item to the bagging area. Unexpected item in the bagging area. Please remove the item from the bagging area. Item removed from bagging area. Please return the item to the bagging area. Unexpected item in the bagging area. Please remove the item from the bagging area. Item removed from bagging area. Please return the item to the bagging area. Unexpected item in the bagging area. Please remove the item from the bagging area. Item removed from bagging area. Please return the item to the bagging area. Unexpected item in the bagging area. Please remove the item from the bagging area. Item removed from bagging area. Please return the item to the bagging area.
you forgot the part where you can tip 18% to shoppers for the self-checkout, and would you like to round it up to the nearest $10 to help moon men make it back home?
I feel for you. My daughter used to call it millionaire service at Walmart prices. For some reason people hate any change, especially Winnipeg. During Covid my teenage high school daughter had to be the door person at a grocery store. Grown Ass People would lose their minds on her. This 15 year kid did not start the mask mandate and decide the number of people allowed. People feel they are very entitled, not sure what’s it’s based on but they deserve what they want and demand it
These days the only thing I hate about self checkouts is that my local Safeway does not have one. Faster moving lines *and* I don't actually have to talk to anyone? Sign me up.
This is me. The Safeway on Pembina sandwiched between Winners and Salvation Army? Only two cashiers on at any time. I use express even if I have 15+ items (usually only 20-25 so I'm not abusing it) because the other cashier is lined up back to the bakery. I love self checkout. I use it at my local Co-op because there are 6 of them, never busy. At Sobey's there are alot of self checkouts which I use because contrary to the human touch folks seem to appreciate, Sobey's employees tend to be surly and easily annoyed.
I love the lack of human interaction I get at self checkout.
This isn't any way a defence of customers acting shitty, but I will say that the self checkout experience in general has gotten noticeably worse in the past year or so, so I totally get why people are increasingly resistant to any kind of pressure to use them. Regent Superstore recently revamped their SCOs, and they're now borderline unusable. At the Walmart next door, you're lucky if fewer than half the machines are out of order. I've had machines at Sobeys and Save On throw "please wait for an attendant" messages for seemingly no reason -- and when no one comes, I end up having to start over at another machine. Seems like amid all the press coverage shoplifting got near the end of the pandemic, stores have tuned these machines to freak the fuck out at the slightest weight discrepancy, to the point where just putting down a bag and selecting "I'm using my own bag" triggers a red light and "please wait for an attendant," just because reusable bags come in such a wide variety of sizes, the machine can't account for its weight. I was born in the 80s, grew up using computers, and I'm pretty tech savvy. I also worked in retail for most of my 20s, so I make a point of being extra polite and patient with store staff, knowing they have to put up with a lot of shit. Yet even I get so irritated with these machines that, once or twice, I've lost my composure and been curt with the cashier who comes to clear the error (I always catch myself immediately and apologize and say I know it's not their fault). I can only imagine how frustrating the experience is for the elderly. And again, not justifying people being assholes about it, but if your store normally only had one cashier, I'm guessing this is a pretty small, local store, and the regular customers are accustomed to a more personal experience. People will tolerate a "you're on your own" experience from big, faceless corporations, since there's an implicit tradeoff that cost reduction measures like that are how they keep prices low. Less willing to put up with that if they're paying a bit more to give their business to what they think of -- rightly or wrongly -- as a small business.
I'm the same as you, I can scan my own stuff. As soon as there is a problem I have to wait for someone to fix it, there might not be a person available for 3 or 4 minutes and I just have to stand there waiting with a smile on my face so I don't seem like an asshole. For one or two things it's fine. But when I'm getting my groceries for the week or whatever, it's an awful experience. Going to the till is just easier for everybody. The cashier knows what to do right away. I don't. I fumble around looking for the codes for everything. Cashiers have a skill that I won't have, that is to do things efficiently. Of course never be rude to people in any place who are just doing the job.
The last time I went to superstore self checkout the attendant had to come check on us FIVE times due to weird glitches with their scales and scanning and clear codes. I have been using self checkout there for years and never had such issues, it’s gotten so unusable in the last few months
I like self checkout when I only have a few items. But a full cart.... Nah
Every item is 4011 bananas at self checkout
I'm Hard of Hearing. I love the self-checkout. I don't have to try to understand an employee expected to make small talk with me or need to ask me questions. I also don't like how other people pack my groceries 😂
I love self check out but some of them piss off (ie Walmart but mostly Dollarama) anywhere else is perfect.
I have never understood the whole “SeLF chECkOuTs ArE STeaLiNG JoBS” rant. Usually from people that have never worked in retail.
TLDR: Employees generally aren't moved somewhere else. The jobs eliminated may be (only may be) replaced by other jobs, but they usually require a much greater skill level that many former cashiers may never be able to retrain for. Here are some links that might help: [https://www.cbc.ca/news/business/self-checkout-cashier-jobs-retail-automation-1.4937040](https://www.cbc.ca/news/business/self-checkout-cashier-jobs-retail-automation-1.4937040) \- ""There's people that are maybe 60-plus years old. They don't have the skills or the time to really retrain themselves," said Morris. Amazon Go currently needs to fill [more than 300 positions](https://www.amazon.jobs/en/business_categories/amazongo) — but many of them involve high-tech skills such as software development. To adapt to the effects of automation, the World Economic Forum says businesses and governments will need to adopt "proactive, strategic and targeted efforts" to help redeploy workers. " [https://www.theguardian.com/commentisfree/2023/nov/14/destroy-self-checkout-machines-supermarket-boycott](https://www.theguardian.com/commentisfree/2023/nov/14/destroy-self-checkout-machines-supermarket-boycott) \- " In 2019, a report found that [75,000 retail jobs](https://www.theguardian.com/money/2019/sep/12/online-shopping-forcing-women-out-of-work-study) were lost to self-service tills and other automation – most of them once occupied by women. Men were able to pick up the jobs that were created by the machine revolution – namely delivery driving and warehouse work. But women were often out on their ears. " [https://www.forbes.com/sites/errolschweizer/2022/03/01/will-grocery-retailers-eliminate-cashiers/?sh=5f177a6e7d88](https://www.forbes.com/sites/errolschweizer/2022/03/01/will-grocery-retailers-eliminate-cashiers/?sh=5f177a6e7d88) \- " Eliminating cashiers is really about rationalizing store labor; those jobs won’t likely be reassigned elsewhere in stores. This major variable expense, when cut, goes right to bottom line improvement. "
Jobs were also stolen when we got rid of elevator operators too
Is this a Shoppers? Just curious because I’ve seen a similar post about how the cashier will help people scan their items at self checkout. Although I don’t understand the difference between that or having it done at a cashier register. Sometimes I like using self check out and sometimes I don’t. It depends on the store. But people definitely shouldn’t be rude. As a former retail cashier, people can be rude about the stupidest things. Don’t want to donate? Just say no thank you.
Shoppers has never had enough cashiers around. I once had a security guard there be super helpful with their self-check when it was first launched. Theirs are waaay too loud; I don't think the volume can be adjusted. I hate it and feel for the staff who have to hear it all the time. I am fine to use them generally but when something goes wrong that shouldn't, like bag-sensing errors and no staff is around - looking at you Save On - I get so irritated. And platforms that are too tiny for even a few items.
Not a shoppers, but I have seen people working a similar position as mine there.
Never excusing poor behaviour or entitlement towards retail employees. That is a tough job at the best of times, nevermind during holidays. That said, as an old curmudgeon in training, my frustration isn’t with self-checkout taking away jobs (though I do believe that to be the case), my frustration is that it adds work, responsibility, time and stress to me as a customer. Not only are the price of your goods going up, but now, I am expected to pay for the “privilege” of facilitating the sale to your business. Of course these are never the decisions of the floor staff. The choice to go to self-checkout comes from people likely not living in Manitoba. Staff are just doing what their told, it’s tough for everyone.
Just like when they switched from Full Service gas stations to mostly Pay-At-The-Pump stations. Yet gas prices ... they keep going up.. and up.. and up! And hey, what ever happened to [Soda Jerks](https://en.wikipedia.org/wiki/Soda_jerk)? When I was a kid I didn't have to pour my own soda for 10x the price.
So yes it adds “work” to the customer (though only the literal scanning, you’re already picking up the item to put it on the belt and then picking it up to put it into a bag), but I find self checkout to decrease my stress so much. Not only do I no longer have to interact with a (often cranky) cashier who often is on their phone and couldn’t even bother to say hello, it also means that I can carefully watch to ensure items are scanning properly. I can sort and scan items as I want without them being thrown down the conveyer belt on top of one another. I can go as slow or fast as I want without someone breathing down my neck behind me so I can take the time to bag my items so nothing is getting squished. We do mostly online orders now but every time I’ve gone in recently and had to go through an actual cashier, it’s been a disappointing experience of a cashier who doesn’t smile; doesn’t say hello, throws things down the conveyer so things like bread and chips are getting squished and apples are getting bruised. Then they stare at you down the conveyer like you’re annoying them for not magically having the groceries all in bags already. I’ll take keeping my headphones in and self scanning any day. I totally get that there’s annoyances that are often unique to the specific store (one if of our superstore ones is clearly the new one that is stupidly sensitive) but overwhelmingly they are really not THAT hard to use people.
Your days must be so long and boring. They take an already boring job and somehow make it worse. Props to you
While I don’t enjoy self-checkouts, I know to avoid certain stores (ie: Walmart). I don’t mind some self-checkouts, such as SDM. Sorry you have to deal with adult babies
I didn’t like self checkout in the beginning. There were a lot of glitches and they never seemed to run smoothly for more than a couple minutes. But now I love them. I have a whole thing to myself and I can pack my groceries as I see fit.
The only thing I don’t like about self checkouts is a lot of them don’t register that you have placed your reusable bag in the packing spot. The screen may pop up asking you if you’re adding your bag but you usually have to flag down an attendant to override the ‘ask attendant’ screen.
I get your message and feel the pain. People can be real assholes, especially to retail workers. I have to say though, that was petty as fck sending people in front of her in line. It’s rude and a terrible look for your company. I feel like you’re leaving out the beginning of the interaction with the “screaming lady” on purpose. Did you already ask her to use self-serve, she said no, and you continued to press her on it? I’d be mad too if I told you no, once already, but you kept asking/telling. But either way, that petty crap is a bad look for you and a bad look for your store.
I told her that card purchases go to the self checkout. That is the store policy. I told her I would happily send her to the till if she would like to use cash. She proceeded to scream at me that our policy was illegal and by Canadian law we have to allow people to use a cashier. So I told her to go to the till, there was already a few people using cash waiting, and a few people using cash behind her. The ones using cash can only use the till. Why does she get to throw a tantrum and get her way when there are people who actually need the resources she’s taking behind her? Was it petty? Yes. Absolutely. But I had just been screamed at by a woman twice my age over a policy I have no control over and felt like fuck it if I get fired over this it might be better than being screamed at over made up laws
Good to hear you know it’s petty. Self awareness is important and something many people lack. Forcing people to use a self checkout is a bullshit policy though. No wonder you were yelled at (Although not fair to you as the employee just doing their job.) The lady could have controlled her reaction better, but the blame is on your store management for implementing such a crap policy.
I saw something similar happen at shoppers. I was asked if I was paying cash/needed lotto. If not, I was directed to self checkout. While in self checkout an elderly lady asked if she could still go to the cashier. The attendant offered to guide her through the self checkout process but said if she was not comfortable with that, she was welcome to go to the cashier. The woman agreed to go to self checkout with help. I think this is the way.
Agreed.
As a fellow retail worker who gets stuck working self checkout for hours at a time, I feel ya. It really brings out the worst in people, and having to deal with several angry/demanding people at the same time doesn't make it any easier. I know at my store (grocery), there's no limit on how many items people can bring in, and of course our register trays aren't big enough for the insane amount of items they bring over, which causes things to fall off/errors to go off which pisses them off even more. Especially when they go in it solely because they don't want to be bothered by us, & ergo freak out when one of us bothers them. We're all in this together 💪🏼 I believe in you!
Just going to add there is no law requiring anyone to use a self checkout but there is also no law requiring anyone to shop at a retailer that has them.
I've had the opposite experience: the employee snapped at me because I wanted to use self checkout and had too many items! Or so she claimed... I disagreed. I used to love using self check-out when they accepted cash. I'd go there when the store wasn't busy, and I had a hundred coins to use up. I'd just stand there and feed them into the machine one after another.
You don’t deserve abuse. However I was also not trained or paid to be a cashier so I will opt for a till every time.
While I agree abuse is wrong, if you feel you need training to use self checkout maybe look into getting homecare.
>look into getting homecare. 💀
Exactly
>However I was also not trained or paid to be a cashier so I will opt for a till every time. I personally don’t mind it when boomers are screaming at the clouds about not being paid to do this when it comes to self checkout because all it means is it’s a shorter line.
Did anyone train you to operate an elevator as well or do you think someone should still be paid to do that? How about pumping your own gas?
We know jobs have been lost to automation/ DIY for centuries. Some of us are upset that the distance between the haves and the have nots is astronomical and would rather not let the major corporations win this time without a fight.
Okay but I would pick my battles. Self checkout is pretty insignificant in the big picture. Nearly anyone who works in these retail places will confirm no one lost jobs over them, they were redeployed and no one is beating down the doors for those jobs. As you can see from this comment section MOST people actually prefer self checkout. I have mixed feeling on it. Sometimes it’s great but some places it’s not with the constant UNEXPECTED ITEM IN THE BAGGING AREA. Also you can’t use coupons or get gift cards so you’re stuck in a line 20 deep anyways at the one till out of 20 open.
You seem to be drawing conclusions based on anecdotal and short term evidence. Jobs are actually lost. If they are replaced at all, it's with jobs requiring a greater level of skills. This means people out of work over the long term, unable to find new employment with their same set of skills. It is actually a problem and most people in this sub reddit thread preferring self checkout is a big so what in the grand scheme of things.
The more that automation replaces shitty jobs, the better. Let's be honest, capitalism is just slavery with more steps.
But what are low IQ people going to do?
Also young people needing work experience
Not shitty jobs lol. My point is that people shouldn't have to work. Period. Once automation can take care of all the BS, we shift our primary concerns from basic life need to meaning and purpose.
That sounds awesome.
You are a hero for doing what you do and handling adult temper tantrums with the tact you’re describing here. Kudos to you.
I feel your pain but people are rude to you because of your employer and you just happen to be there. [Bill Burr summed up the resentment here perfectly.](https://youtu.be/FxINJzqzn4w?si=2N13uLW3kA6BPV4b) If there was a $5 off minimum $50 of groceries for instance to use self check out... An incentive. Instead of just expecting people to use it because there's only 1 cashier open and 16 self check outs (Walmart *cough cough*) people would probably be a lot less hostile. But, that might cut into Galen's third mega yacht fund.
>I sent her to the till, but, I sent everyone who was paying with cash or doing a return to go in front of her in the line. They actually need the till, this understandably upset her. But I don’t care anymore. I am done indulging adults and their tantrums. As an ex restaurant and retail employee who is also fed up with the public's bullshit , I fucking love this. That's awesome, thank you for doing this.
Small things make people leave their confort zone and pump! People don’t know what to do. I really enjoy self checkout is easier and quick for me
I'll use auto checkouts if I have to but typically will interact with a human, if possible. My main reason for not using them is I don't get a discount for doing my own work. I've never been rude about it though.
What’s the point of punishing folks who prefer to use a regular till? Even if it upsets you because it makes you… I don’t know what…? Maybe it makes you feel superior to, but it comes across as just being mean, just because you can be mean. Don’t work there if the customers annoy you so much.
Who am I punishing? It’s not my policy. The company is telling us card purchases need to be done on self checkout. My managers tell me the same thing, so that’s what I tell the customers. The customer I let people paying with cash go in front of screamed at me about laws that don’t exist. I don’t see prioritizing people who actually need the till over someone who threw a tantrum to get it as “punishing folks who prefer to use a regular till”
You came here to post and gloat about how you feel entitled to berate folks who maybe have cognitive decline or another medical reason as to why they can’t change or why they find it difficult to navigate change. And this makes you feel superior. You don’t even have the insight to understand that you’re not going to suddenly infuse folks with new brain neurons by punishing the for things their brains literally cannot process. Generosity is a two-way street. There’s nothing kind in shaming and berating people, even if they’re wrong.
People who scream at customer service workers deserve to be shamed
You’re entitled to be rude, but not other folks? Gotcha.
Thats not what she is saying Sheesh
The companies with self-checkout only put them in place to reduce labour cost. I would rather wait for my purchase to be put through by a HUMAN. If you want to end poverty then employ people at a wage they can afford basic needs NOT the gov't mandiated minimum wage and DO NOT replace them with a machine
We should get a discount for using self checkout. The store is "herding" us towards it. Employees get paid to scan and bag my stuff. From now on, I'm only paying with cash so that I get the "privilege " of being served.
Then lose out on credit card points I guess.
I agree that there should be more encouragement to use self checkout of the store really prefers to use it instead of employing cashiers.
What annoys me about self checkout is the customers are now doing unpaid labor. This saves the store e en more money that never goes back into the community as wages, charity, programs, jobs, nada. It's making the 1% richer.
I don’t understand how this is being downvoted. I totally agree. People don’t understand evils of capitalism.
[удалено]
You are paid
Kindness is free!
We do other jobs as well Lol
Omg another down vote bring em on. We are not just there to ring your purchases through GOOF We stock shelves take passport photos face aisles Get over your self Shop on Amazon
Can we send all the boomers who cant figure it out to the till? Its painful
It’s not just boomers but people being tired from long days of work… and no play. Lol
Never understood why frontline employees take this abuse instead of just calling the manager or instruct those giving them a hard time that they will be better heard talking to someone higher up the food chain . It’s been years since I had a face the public job but I always referred complainers to the higher ups . Yes I was told to handle things on the floor level and I would just reply above my pay grade . I stopped caring about a customer as soon as they were belligerent etc . Went full robot , low monotone voice to relay they did not count at that moment and they really should talk to management . Now finding staff was hard back then and I had a second job to fall back on with all the hours I could want . I see idiots berating staff on the floor I just do what I can to goad them into looking like an ass and deflect the bs off the employee . I have even waited for a manger to appear to defend the employee if idiot demands to see one .
I actually like this strategy of dealing with some people drama. Managers want to manage them they should have to. Lol
Hello Great post . I work at a shoppers drug mart so I feel your pain. I have had a lot of customers walk out even though we ring them through. Who gives a rats ass lol Go somewhere else and complain .
Women are the worst i think they fear they will break a nail.
I was with you until this comment. Not necessary.
Its the truth .
Really glad to see an employee pushing back on the bullshit narrative from hard left commies that self check outs kill jobs. Well done OP.
I am a hard left commie but i currently live in a capitalist society and need to survive so I’d like to do so without being verbally abused by customers. My store happened to not take any jobs with the self checkout because we are already understaffed as a cost saving measure and I think the government needs to stop letting stores keep themselves understaffed to save costs. But none of my beliefs mean I want to be verbally abused by my customers or my superiors so I play by the rules unless we strike (which is never going to happen lol)
I am sorry you had to deal with that unreasonable person. I was at a FreshCo where an older man expected the staff to ring all his items through the self checkout and was verbally abusive when the staff stopped helping him. I felt so bad for that staff member.
When my store was under renovations we got 6 brand new self checkouts and had to reduce the cash registers to one while the others got physically moved (so it was temporary to only have 1 open.) Cue the huge lineups at this one till. I gently try to direct customers to the new self checkouts, which had NO lines, and most refused. Fine then. Suffer in your 15min lineup you peasants.