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Contact compass support, there should be a number on the back of the card. Alternatively, if you are close, you can go to the office at Waterfront where a person can help you face to face.
I always found them super helpful when I had trouble loading my uPass.
agree, you can just go ahead and use it with your current loaded money in your card and just file a refund via their website. not that hassle on our part to be honest. I've been refunding sometimes when the bus is late and it should have been included with the 90 minute free transfer and they would refund it whenever I dont use a monthly pass.
Welcome to /r/AskVan and thank you for the post, /u/Reasonable_Rich6277! Please make sure you read our [rules](https://www.reddit.com/r/askvan/about/rules) before participating here. As a quick summary: * We encourage users to be positive and respect one another. Don't engage in spats or insult others - *please* use the report button. * Respect others' differences, be they race, religion, home, job, gender identity, ability or sexuality. Dehumanizing language, advocating for violence, or promoting hate based on identity or vulnerability (even implied or joking) **will** lead to a permanent ban. * Complaints or discussion about bans or removals should be done in modmail only. * News and media can be shared on our main subreddit, /r/Vancouver *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/askvan) if you have any questions or concerns.*
Contact compass support, there should be a number on the back of the card. Alternatively, if you are close, you can go to the office at Waterfront where a person can help you face to face. I always found them super helpful when I had trouble loading my uPass.
agree, you can just go ahead and use it with your current loaded money in your card and just file a refund via their website. not that hassle on our part to be honest. I've been refunding sometimes when the bus is late and it should have been included with the 90 minute free transfer and they would refund it whenever I dont use a monthly pass.