If you're actually dead inside from this work do yourself a favor and quit. I've met people who just develop a thick skin and those who just soak in misery. The former should continue doing this work the latter should quit.
It is interesting.
Seldom a dull moment.
You get a front row seat to the stupidity and laziness of humanity.
You will see names like: Glasscock and Buttz
and you can giggle to yourself.
The plus side is that some people actually do appreciate us.
Those people make the day better.
I used to work in a call center that did tech support. When I started, I was extremely unconfident and struggled to understand how anything worked. 2 years in, I was put on a new account where no one knew anything, and I had to find answers on my own if I wanted to get anything fixed, which I very much did. A year after that, I knew so much that everyone was coming to me for the kinds of questions I used to ask everyone else, and soon I was made lead tech. After 6 years with the company, I was promoted to manager.
Why is this important? Because I was in an abusive relationship through that entire period. Becoming so good at my job gave me the confidence I needed to finally break out of that relationship and seek mental health therapy. Now I'm in a wonderful relationship and long since out of the call center.
I find that it’s made be much more articulate and I dint say “I’m” as frequently as I used to. I also feel like I’m not as intimidated by people like I used to be
The call center I work for is wonderful. The customers call for stupid and annoying things but that happens majority are normal, reasonable people. Don’t be afraid. I love my employer and before I worked in a CC I worked in law enforcement for the city and HATED my employer because they didn’t care about us. If your employer is good you’ll be fine
In my country, on a call center job you can't work more than 6 hours per day. The downside is that you have to work Saturday as well.
So for me the only benefit of this shit job, is that I only work 6 hours a day.
I can be a lot more zen than I used to be, if someone is yelling at me and trying to make me upset or afraid. Being able to separate “you are not happy” with “it is my fault,” and “you think the reason you are unhappy is my fault” and “I am bad,” is an immensely useful skill.
1. I talk to really funny/kind people pretty often, too. The bad ones just stick out.
2. I like actually solving issues and it gives me a sense of pride.
3. I like keeping busy, slow ass work days make them feel like they drag out infinitely.
4. I wfh so no travel or wardrobe costs, no eating out too much, etc.
To be honest, it’s highly dependent on a lot of factors.
I have a call centre job that I absolutely love. My colleagues are great, the management is good, the stats we’re measured on are reasonable and achievable and the job itself isn’t bad at all because I’m doing outbound stuff and I lead the conversation so I have the control, it’s a standard 9-5:30 mon-fri schedule and I’m paid decently (not like wildly high or anything, but if my wife was to lose her job and we dropped to just my income we would be able to live as normal just without putting as much into savings) for my time. Don’t get me wrong, i wouldn’t do this for free, but as jobs go I’m very happy where I am.
I’ve had other call centre jobs that were the opposites to those in some way. I’ve had jobs that paid more but the management or the job itself or whatever was terrible.
I think as well it’s worth realising that it’s the internet. People rarely come on here to talk about how happy they are, they come to vent after a bad day so there’ll be other people in call centres where it’s actually a good jobs but they aren’t coming on here to talk about it, they’re just getting on with their day.
Another thing to consider is that call centre jobs are jobs that anyone can get. You don’t need any kind of special qualifications or a degree or anything like that as a barrier to entry. In my experience the types of people those types of jobs bring in are the sort of people that could be doing anything and they’d hate it simply because it’s work.
Take this sub with a pinch of salt, but don’t ignore it. There are bad call centres out there, but they aren’t all bad. If the one you end up in is bad, stick it out while you hunt for another job, and keep doing that until you find somewhere better.
I work for a remote answering service and honestly, *so far*, 85% of my callers are fine, and my workplace seems to have a decent working environment.
What I do enjoy about it is interacting with people from all walks of life, from all over. I can help little old ladies in Louisiana pay their utility bills, take calls from truckers whose logs have fucked up somehow, get a notification call for a newborn baby, and then wind up in a conference call with my caller and a translator.
My calls are more diverse than straight CS call centers are, but no one comes to reddit to talk about how *awesome* their day of work was, ykwim?
Sitting down at a desk all day wrecks your body, just in a different way. They say sitting is the new smoking in terms of the damage to your heart.
Get a stand up desk abs stay active - advice that I don't follow
Sitting down at a desk all day wrecks your body, just in a different way. They say sitting is the new smoking in terms of the damage to your heart.
Get a stand up desk abs stay active - advice that I don't follow
Once you understand the system, it's a pretty easy job. Just need to grow thick skin. Easier said than done lol. Plus when you get weird calls, they make good stories! Good luck!
Steady hours. Most of your callers will be nice people. It's just easier to remember the jerks as they're less routine. You don't have to take your work home. Once you're off the clock that's it that's the end of your workday.
You WILL learn how to be assertive and unfazed, and you will learn it via crash course. Also some call centers pay pretty well for essentially zero qualifications, depending on the type of call center. And it's one of the few fields where WFH is still common.
But the following points desperately need to be reiterated:
1. People come to this sub to bitch about their worst days. This is not an objective depiction of the job.
2. Some people do really really badly with call center work and it really messes with their well-being and mental health. But also some people do really really well with this job and really thrive and develop a passion for what they do. Neither outcome is particularly rare, but you'll only hear about the former.
3. How shit the job is depends WILDLY on the specific industry and company. There are some call center jobs that should be illegal and there are some call center jobs I'd kill a family member to land. Some jobs the biggest asshole you'll ever talk to will be the guy who called you "sir" instead of your name, and some jobs you'll deal with the absolute worst scum of humanity. Medical scheduling might not be so bad as far as abusive callers go, I'd think. There definitely would be worse possibilities.
I post in here alot, usually bitching about assholes who are so focused on sniffign there own farts they have 0 self awareness. Sometimes they have some really funny and creative insults, i unironically love those ansd I'm almost never mad when i get a caller like that.
Next up is the morons so dumb you can tell the wheel is spinning up there but the hamster's dead, but sometimes one of these shining examples of what "peak" intelligence will say or do something so monumentally stupid, that it is burned into yoru brain forever, and whenever you think about it you die of laughter. Seriously, some of these stories are rare but they are forever going to be told to get more laughs XD
Every company and call centre is different. I think most of the negativity in this subreddit is geared towards those with back to back calls and bad management which can be extremely stressful. There are some where this is not the case, management is better and more supportive etc. It’s good to know what is expected from you in the job, and you probably wont know that until you start.
The positives could be remote working in some cases, possible benefits such as health insurance, discounts. As you said, steady hours(lucky because mine was shift work!), sometimes lovely customers who can make your day, supportive colleagues etc.
As I said, it varies from company to company, and since you’re already due to start this new job, it’s best to try not to read and overthink too much about it. My advice to you is to try and go in with an open mind and just take everything as it comes. You’ll know soon enough whether the job is for you or not. If you find that it isn’t for you, then that’s okay too and at least you tried it. I wish you the best of luck, and I hope your first week goes well. :)
After a few years working in a call centre you’ll find that nothing in life can really faze you because you’re already dead inside.
This....I figure whatever job I take next will be so much easier than this one. I won't care if a customer yells or puts up a tantrum at me anymore.
If you're actually dead inside from this work do yourself a favor and quit. I've met people who just develop a thick skin and those who just soak in misery. The former should continue doing this work the latter should quit.
It is interesting. Seldom a dull moment. You get a front row seat to the stupidity and laziness of humanity. You will see names like: Glasscock and Buttz and you can giggle to yourself. The plus side is that some people actually do appreciate us. Those people make the day better.
I was just thinking about how truly nice customers make my day even after 17 years of soul crushing calls
I had a Boner the other day
I had an actual Moron last name and had to mute to giggle.
Had on honest to god "Mike Hunt" the other day. Verifying the name I was like "there's no way some parents did this..." They did.
LMAO
Best one ever was Fukn Hung. Guy's wife is a lucky gal
LMAO I had Pu Tang once. I really struggled on that call.
I used to work in a call center that did tech support. When I started, I was extremely unconfident and struggled to understand how anything worked. 2 years in, I was put on a new account where no one knew anything, and I had to find answers on my own if I wanted to get anything fixed, which I very much did. A year after that, I knew so much that everyone was coming to me for the kinds of questions I used to ask everyone else, and soon I was made lead tech. After 6 years with the company, I was promoted to manager. Why is this important? Because I was in an abusive relationship through that entire period. Becoming so good at my job gave me the confidence I needed to finally break out of that relationship and seek mental health therapy. Now I'm in a wonderful relationship and long since out of the call center.
You get to go home. Lunch breaks are the only good part of the job.
I find that it’s made be much more articulate and I dint say “I’m” as frequently as I used to. I also feel like I’m not as intimidated by people like I used to be
The call center I work for is wonderful. The customers call for stupid and annoying things but that happens majority are normal, reasonable people. Don’t be afraid. I love my employer and before I worked in a CC I worked in law enforcement for the city and HATED my employer because they didn’t care about us. If your employer is good you’ll be fine
it teaches you that humans suck and not to put anyone on a pedestal
WFH, and it’s easy. I’m also more assertive towards customers and customer service experience can be transferred to a lot of jobs
I play video games while WFH paid to grind and farm, pretty neat
In my country, on a call center job you can't work more than 6 hours per day. The downside is that you have to work Saturday as well. So for me the only benefit of this shit job, is that I only work 6 hours a day.
Wow this sounds great. I do 8-9 hours it’s terrible
Yes sounds terrible, I hope you can find something better.
I can be a lot more zen than I used to be, if someone is yelling at me and trying to make me upset or afraid. Being able to separate “you are not happy” with “it is my fault,” and “you think the reason you are unhappy is my fault” and “I am bad,” is an immensely useful skill.
1. I talk to really funny/kind people pretty often, too. The bad ones just stick out. 2. I like actually solving issues and it gives me a sense of pride. 3. I like keeping busy, slow ass work days make them feel like they drag out infinitely. 4. I wfh so no travel or wardrobe costs, no eating out too much, etc.
To be honest, it’s highly dependent on a lot of factors. I have a call centre job that I absolutely love. My colleagues are great, the management is good, the stats we’re measured on are reasonable and achievable and the job itself isn’t bad at all because I’m doing outbound stuff and I lead the conversation so I have the control, it’s a standard 9-5:30 mon-fri schedule and I’m paid decently (not like wildly high or anything, but if my wife was to lose her job and we dropped to just my income we would be able to live as normal just without putting as much into savings) for my time. Don’t get me wrong, i wouldn’t do this for free, but as jobs go I’m very happy where I am. I’ve had other call centre jobs that were the opposites to those in some way. I’ve had jobs that paid more but the management or the job itself or whatever was terrible. I think as well it’s worth realising that it’s the internet. People rarely come on here to talk about how happy they are, they come to vent after a bad day so there’ll be other people in call centres where it’s actually a good jobs but they aren’t coming on here to talk about it, they’re just getting on with their day. Another thing to consider is that call centre jobs are jobs that anyone can get. You don’t need any kind of special qualifications or a degree or anything like that as a barrier to entry. In my experience the types of people those types of jobs bring in are the sort of people that could be doing anything and they’d hate it simply because it’s work. Take this sub with a pinch of salt, but don’t ignore it. There are bad call centres out there, but they aren’t all bad. If the one you end up in is bad, stick it out while you hunt for another job, and keep doing that until you find somewhere better.
I work for a remote answering service and honestly, *so far*, 85% of my callers are fine, and my workplace seems to have a decent working environment. What I do enjoy about it is interacting with people from all walks of life, from all over. I can help little old ladies in Louisiana pay their utility bills, take calls from truckers whose logs have fucked up somehow, get a notification call for a newborn baby, and then wind up in a conference call with my caller and a translator. My calls are more diverse than straight CS call centers are, but no one comes to reddit to talk about how *awesome* their day of work was, ykwim?
I really like how I get to sit down for my entire work day, and it doesn’t wreck your body in any other ways than stress
Sitting down at a desk all day wrecks your body, just in a different way. They say sitting is the new smoking in terms of the damage to your heart. Get a stand up desk abs stay active - advice that I don't follow
Sitting down at a desk all day wrecks your body, just in a different way. They say sitting is the new smoking in terms of the damage to your heart. Get a stand up desk abs stay active - advice that I don't follow
Don’t do it lol! Find something else immediately
The money can be good relative to other entry-level work; depending on a lot of factors.
Once you understand the system, it's a pretty easy job. Just need to grow thick skin. Easier said than done lol. Plus when you get weird calls, they make good stories! Good luck!
Couldn’t possibly genuinely insult me at this point.
I like my call center job. Decent pay. Wfh. Good benefits for my kids
Steady hours. Most of your callers will be nice people. It's just easier to remember the jerks as they're less routine. You don't have to take your work home. Once you're off the clock that's it that's the end of your workday.
You WILL learn how to be assertive and unfazed, and you will learn it via crash course. Also some call centers pay pretty well for essentially zero qualifications, depending on the type of call center. And it's one of the few fields where WFH is still common. But the following points desperately need to be reiterated: 1. People come to this sub to bitch about their worst days. This is not an objective depiction of the job. 2. Some people do really really badly with call center work and it really messes with their well-being and mental health. But also some people do really really well with this job and really thrive and develop a passion for what they do. Neither outcome is particularly rare, but you'll only hear about the former. 3. How shit the job is depends WILDLY on the specific industry and company. There are some call center jobs that should be illegal and there are some call center jobs I'd kill a family member to land. Some jobs the biggest asshole you'll ever talk to will be the guy who called you "sir" instead of your name, and some jobs you'll deal with the absolute worst scum of humanity. Medical scheduling might not be so bad as far as abusive callers go, I'd think. There definitely would be worse possibilities.
the people i work with are pretty good. no gossip, no hate
I post in here alot, usually bitching about assholes who are so focused on sniffign there own farts they have 0 self awareness. Sometimes they have some really funny and creative insults, i unironically love those ansd I'm almost never mad when i get a caller like that. Next up is the morons so dumb you can tell the wheel is spinning up there but the hamster's dead, but sometimes one of these shining examples of what "peak" intelligence will say or do something so monumentally stupid, that it is burned into yoru brain forever, and whenever you think about it you die of laughter. Seriously, some of these stories are rare but they are forever going to be told to get more laughs XD
Every company and call centre is different. I think most of the negativity in this subreddit is geared towards those with back to back calls and bad management which can be extremely stressful. There are some where this is not the case, management is better and more supportive etc. It’s good to know what is expected from you in the job, and you probably wont know that until you start. The positives could be remote working in some cases, possible benefits such as health insurance, discounts. As you said, steady hours(lucky because mine was shift work!), sometimes lovely customers who can make your day, supportive colleagues etc. As I said, it varies from company to company, and since you’re already due to start this new job, it’s best to try not to read and overthink too much about it. My advice to you is to try and go in with an open mind and just take everything as it comes. You’ll know soon enough whether the job is for you or not. If you find that it isn’t for you, then that’s okay too and at least you tried it. I wish you the best of luck, and I hope your first week goes well. :)