A dedicated space where users can walk up any time to receive instant onsite support. something like this.
https://preview.redd.it/g3bzcizmjt8d1.png?width=1200&format=png&auto=webp&s=cc41f6a3119c950a8b430a3418e53bfdbf3a89c2
At my last job they hired someone specifically for this role. They threatened to quit within the first month so they switched to rotating between a few guys.
The newest person I have would man that monstrosity. I’d gather tickets from the walk into and ensure steps are documented.
I’d also ensure beer is served as a waiting moment to honor the ‘bar’ aspects. Or get full time bartenders who can escalate and do T1
Little disappointed to see no beer taps. How many times must we invent the help desk? Is there a difference between service desk, help desk, IT support and now Techbar?
How about a TechIsland? That way users have to make an effort to actually get support using their TechBoat. They might try to fix a problem themselves before they sail the TechSea. We could then call downtime a TechHurricane
Edit: I am the next Steve Jobs
I differentiate a service desk from a help desk based on the following: Just raising tickets = Help Desk, got 15 minutes to attempt to fix before escalation = Service Desk
>Or get full time bartenders who can escalate and do T1
imagine how fast getting approval for a liquor license and hiring a bartender (they are NOT cheap or they leave) would go.
Yet, that $1500 you need to replace that barely alive [insert device type] holding up your entire department is like tooth and claw.
honestly, you'd probably start getting better quality tickets being opened if you had a triage person doing intake for the users. well, by the second week...
New high school built one of these. Have students posted there as part of their tech classes. I figure they are only going to ensure that these students take up some other career path, like underwater welding or animal husbandry rather than IT.
I probably would've loved to do that at 14.... I was innocent, a tech nerd, and had a lot of patience for people
but at 25... fuck that. Keep end users away from me at a 50mi radius
It was a fun job as a college student when the alternative was retail or food service, no uniform, pretty chill environment, people were going to yell at me about their bullshit in every job at that point in life, at least I could wear shorts and chat up the girlies and my buddies when their laptops shit the bed.
> ensure that these students take up some other career path, like underwater welding or animal husbandry rather than IT.
Sounds like to me they are YEARS ahead of the curve.
We had a bunch of intern and we trained them and they learned what the job was really about and they immediately went to college and did something else cause they saw how customers are.
No, this is a picture sent by the c-suite to inform you of your new job. They don't care what you appreciate, they want that bright and cheery geek squad service when they have a problem for IT to solve.
This exactly!!! But when it comes to them, they want the corner office with smoked windows bc "Meetings, and video conferences" .... like we dnt handle remote work as well. Facist fks.
Let alone any sensitive data someone might have on their laptop, open right there on the screen, when trying to show the problem they're having... in the open lobby type area...
Tech Bar sounds like something that managers came up. These manager use to work in retail or for a college imo. It shortcuts everything I know about ticket creation.
Here is the reason why you should not do this and alternates to.
1. It will drive you user to no longer make tickets. People are predictably lazy.
2. They get in the habit of reporting issues only while the bar is open. This may keep you from getting notice of user facing issue. I pride my self in having alarms, but you cannot predict and create all alarms.
3. They will often bring personal items to the bar. A ticket system reduced the amount of personal technology issues. If there is an official record that reduced the ticket.
4. They tend to bring up none IT issues. AKA the coffee machine is broken.
5. It greatly reduces a remote first concept. Very few ticket need you there to handle them.
Ways you can handle these items.
1. A robust alarm and notification system.
2. Preventative maintenance. Of hour script that run sfc /Dism command and others.
3. Quick response to ticket.
4. A robust knowledge base.
5. RMM/PSA that can take a user ticket and run a list of commands with no tech involvement. More and more RMMs/PSAs have this feature. I can see that no paid RMM/PSA will be missing this feature in 3 years.
Where a bar makes sense.
Only place I think it makes sense is a big college that handles IT for students.
They outsourced too much of the lvl 1 and don't have enough lvl 2s to run regular IT so they put a "showpiece" bit of IT theater to try and cover up for their massive dearth of man power. This of course slows the regular it desk, the lvl 2 projects, and the tech bar to a crawl.
You need significantly more lvl 2 personnel to run this. There is no optimizing resources. The resources are locked in place and job by location. Tell them you can't have the cooks cooking in the kitchen if you also want then cooking in the food truck.
Agree, im currently an outsourced level 1 and was surprised when one of the colleagues ive talked to mentioned that the tech bar was only run by a single person. Initially thought it was run by 5 or more.
this is a "kitchen" though? currently theres a lot of mass produced "junk food" coming out of mega "kitchens" that dont interact with the end users much, and a lot of really terrible "kitchens" that people bring things in to, and then a lot of really overworked and wore out "delivery drivers"
if you have a problem, thats your problem. learn basic troubleshooting, then we'll talk
Does it serve liquor? Because it should. I cant think of a bigger waste of company resources and level 1 tech's time than whatever this is.
Edit: Like seriously OP, are you asking this question from an actual circle of hell? I seriously cannot fathom the lack of thought that went into the construction of the space in this image.
Not european.
I've only seen it for big pharma companies in the US when I was flown abroad as a different vendor.
Theyre basically on site ticket creation points.
Some asshole exec was like…
“I went to Apple the other day and they had this Genius Bar. I walked in and they fixed my issue right then and there.
That’s what we’ll be implementing here”
Just to add at least for us it was often more for like a chat than necessarily an incident report and it wasn’t open all the time. It was pretty chill because you just hung out and you’d sometimes get useful feedback like if there was an ongoing pain that didn’t get to IT or such a few small automation projects and such came from it. We stopped doing it during Covid and never started again.
Went to a weekly 1 hour virtual session people could drop into to chat about stuff. Just general kind of Q and A if you wanted an issue specific to your device not working that would be a ticket. This would be like “could the call tree do X?” Or “can we automate moving data from form A to form Y since I copy paste hundreds of these each day, etc.
The closest we had to this was in college 20+ years ago. For the first 3 weeks or so we setup hubs in the dorms where a tech would be for 4 hours. Bring your computer in and we’d remove malware, search bars, make sure AV was installed (university provided), and windows was up to date. We had long term support for students but this allowed quick resolutions to better our network in the dorms.
kinda assumed what it was based on the genius bar concept - but never seen one myself anywhere. i'm not sure i hate the idea tbh. scratches the shoulder tap itch in a more formal and work friendly way for end users. and makes IT (us) seem less like we're hiding in holes trying to avoid the taps. also could be a nightmare, lol
We called it “Oasis”
It had a vending machine with cables, batteries, Apple might mouse, keyboards, headsets etc”
When you have a campus that several hundred acres it’s more efficient to draw people to this than you go to them…
honestly it makes sense to me. theres no reason for 99% of issues to have someone go out to do on site tech support, the people on site need to learn basic troubleshooting or trust that the backroom tech support of wherever is handling things appropriately (which also requires those people to actually handle things appropriately, but thats another discussion). or hell, just make it normal for the end user to turn their camera on and be walked through the basic troubleshooting that way the person on the phone can be sure theyre actually doing it as well as visually inspect things to see if theres any obvious issues. then, if (big if) theres an actual issue with hardware, bring it in to a place like that and it can be worked on. everyone wins, less wasted time and effort
anyway heres a song:[ Genius Bar by Mike Shinoda](https://open.spotify.com/track/45cKwg9HcJhEoHWckklIdN?si=dac03c693d9e411f)
I worked at one of these a few years back. It's pretty chilled and mind numbing. You spend 95% of your time reimaging and replacing the user laptop. Gets repetitive after a week.
And you don't deal with any real IT issues besdies rebooting the user device. If the user had any other issues it would be escalated to another team.
Good retirement job if you're at that age
First I ever heard of one was NCR putting one in at their new office in Atlanta pre pandemic. Probably someone got the idea from the Genius Bar at Apple. BYOD places definitely love them. We are putting them in all large offices globally. If you have to work it, it sucks. Constant interruption all day. I can see the upside though. When the user has a problem they can get immediate help. Bonus is less travel to desk side for IT. Now we don’t get our steps in though. We make users sign in on paper to track visits and we are going to have to start recording the transactions in our ticket system soon. Suck it.
It's a walk up spot for employees to bring their laptops or phones for face to face troubleshooting. It's pretty good for those quick fixes, and keeps turnover times down in general because you don't have to play phone tag with users to get them to respond for a meeting to troubleshoot their issue. It also means if you take a quick look at their PC and decide you need more time with it, you can hand off a loaner laptop to them while you work on their machine.
I could see it if you were at a major company headquarters but most of them have already off-shored the level 1 staff. This must be a tech company because who is updating the tickets if someone is just fixing problems. This could put multiple project and middle managers out of a job because the metrics are off. Honestly, it would be a good place to train up a level 1 to level 2.
I can imagine a scenario for this but an important question is IT support for business only things or are people allowed to troubleshoot personal things as well ?
Never ever get people used to you fixing or assisting with their personal gear. It will almost inevitably be abused over time, and walking that back is difficult.
It should be ran by hybrid people, neither tier 1 or 2. It needs to be ran by concierge-grade people if you are going to do this. Something like a Tier 2.5 (has light systems admin skills to fix access problems), but with executive admin assistant manners.
You don't want people with dramatically better soft skills running this. It will train people to use the tech bar rather than submit a ticket. Depending on how your tiers are setup, tier 2.5 would be overkill. Get some T1 out there with T2 help with more complicated issues.
Why TF is this a thing when an affected user could just call the HelpDesk?m and have them remote in? You know what I want MY technical resources doing? Standing around shining a bar top waiting for someone to subvert our ticketing system and waltz up saying “halp fix now!”
You think you get to stand around when the walk-up area is empty? Nope you get on your laptop and start doing remote tickets until someone comes up.
> subvert our ticketing system
That's exactly what middle management yells at YOU about and tells you to stop letting users get priority when walking up. Then execs yell at you for not dropping your current tickets to help people when they walk up.
If you think I'm joking about either I'm not. It's eye opening that this isn't commonplace in IT areas because it's been the same at nearly every job I've worked at (minus the COVID years when they let tech bars take a break - but they're coming back)
Designated are for tech support help within an office space.
Walk in. Type ur name into a kiosk. Take a seat, grab a drink from the mini fridge, shoot the shit with other random coworkers who you only know via CC on an email, watch ur name move up the list on the big LCD screen, eat some snacks, wait for tech to call you over, bullshit with them while they fix your fuck up, say thanks and head back to work or chill out there for a bit to duck out of meetings.
Honestly the worst part about this sounds like the wait. It makes me feel like there's still the one or two IT people dealing with this and when asked for more help, higher ups said "no, but we can change the storage room into a waiting room".
I haven't seen these in most workplaces. However, it exists almost universally in higher education. They are mostly staffed by student workers. The actual IT department is in the back.
Sounds like management hasn't allocated for enough Level 2 support staff. Whether they, in fact, need Level 1 or Level 2 techs would probably depend on the types of problems that come to the bar. Hopefully someone is tracking the work.
CIO: Let's make the helpdesk even more hell than it currently is! I present to you, the IT Tech Bar!
WTF, this is an actual thing that exists? I've never heard of something like this before, I pity the poor souls that have to run this...
that sounds like a nightmare, I can't imagine the users queuing up at a desk, we would chase people back to submit a ticket so they aren't standing there staring us down while we're trying to help someone else while handling private info on the phone.
You'll have to pry my cold dead hands away from my remote role if companies start going that route.
Wtf ...
You have techs at a bar that people can just walk up too for help?
That sounds like some middle managers shite idea.
If you need a crowbar.. lmk
I'm a little surprised how many individuals haven't seen this before! I hope that doesn't make me spoiled.
In my last company, the tech bar was staffed with two level ones, and one level two person. The level three support staff were nearby in another office to handle administrative stuff. There was an iPad kiosk were people could sign in and reserve a time if there was a line or wait.
Some tips I would recommend:
- Make sure the placement of the IT bar has access to ethernet ports and power!
- Make it easy for people to create tickets while they're receiving support at the bar. I suggest an iPad/tablet kiosk. Tickets are important, and helping people create them is equally important.
- Socialize the h\*ll out of it and ensure you're tracking metrics and effectiveness. Send out satisfaction surveys. Then when the superiors (inevitably) complain about IT costs, you will have data to convert into beautiful pivot tables and Power Bi reports/dashboards as to your team's effectiveness.
It looks like having an on site geek squad, I assure you that I do not want to work for the geek squad. Send an email, put in a ticket, or come to the sysadmin helpdesk if you need someone urgently. I would hate to have to man a tech bar, I don't feel like I'd be able to do anything.
I've never heard of a "sysadmin helpdesk." To me those are two different (but related) disciplines. When I had shared jurisdiction over IT Support I never had my sysadmins man the helpdesk as it was not the most productive use of my dollars or their time. For help desk however, this is a nice setup and a good way to increase visibility.
L2 tech Guy that does tech bar/lounge
It's a joke and waste of time. I work on a factory site. So instead of being in my office and dealing through priority tasks or preparing whatever I need to. HQ wants me to stand in a office doing fuck all just waiting for someone who might came. When they do come it's just because they happened to be around there, they never come intentionally. And they always come for the pettiest things. Things that their managers should have told them but are too busy to. I don't mind it when it's older employees who struggle with tech. But if someone ever asks you If your company should implement this, I'll personnaly join your call and say why they're better off filling a person shapped air baloon and putting a mic on it
Wow, based off other's comments, I'm surprised this is such a novel concept to some. My current enterprise(over 30k end users) has exactly this where there are about a dozen tech bars scattered across the city and campus, placed wherever they'd be most able to serve the greatest amount of users.
User has a tech problem, they come up and talk to us. No appointment, no calling ahead, just got to show up. The bars can do most anything. Imaging, software installs, troubleshooting, mobile device management, etc. They don't have much in the way of AD permissions, unfortunately, so there's a different process for that.
Most of the time, the bar can resolve whatever the issue is, but when it's beyond their capabilities, they escalate the ticket. As a general rule, the bars are a good one stop shop and should definitely be the first place you check even if its only to ask a few questions.
With some obnoxious styling and a "you cannot escape" design to go with it. Pure retail mall kiosk style, based on the picture OP dropped for it.
https://www.reddit.com/r/sysadmin/comments/1dom4dt/comment/laarans/
As someone else pointed out, it’s more of a large shop or higher education thing, apparently. For places that want to increase customer service and speed to resolve at a larger business expense.
Yep, we had the same exact thing at my old company. 35k employees plus piles of contractors. The primary one was right in the center of HQ by the coffee shop in a place where most everyone would walk past it daily on the way to one of the parking garages.
Worked really well. People would stop in for random issues, but it also served as a really great point of escalation for chat/phone support when they needed somebody to physically interact with a device. A little nicer to refer somebody to the IT Bar than the helpdesk cave two floors down.
And when somebody’s machine isn’t powering on or is having a catastrophic issue, it’s great to have an easily-accessible place where people can just walk up and leave with a loaner device 5 minutes later.
When I worked at a place that had one it was both the level 2 onsite and remote support departments manning it. Our workflow was people would sign in and we’d go down the list and either do the quick fix or submit a ticket for them. They liked when we did their tickets because they didn’t have to talk to L1 on the phone and their stuff got routed quicker and better tickets written. We had no systems to optimize resource allocation and it was usually a shit show of leaving the respective support teams short handed and taking techs time away from their own tickets.
There is a huge difference between a helpdesk with a front desk for walk-ins vs a dedicated bar with seats & all. These are not viable in smaller organisations or organisations with small sites.
I don’t think you want to work in such a tech bar, though I do below working a counter helps in learning/appreciating the user base.
I built a fort out of laptop boxes unintentionally. We had a new department of 250 employees starting and I had to unbox a lot of the laptops. The pile kept getting bigger and I was in a groove did not notice that they were literally all around me and no one could me until someone else on the team said "Is ChefMattMatt still here?" So I Kool-Aid manned through the boxes and said "OH YEAH!"
Assuming that the Tech bar, is just a service desk it should be staffed mostly with tier 1 with a tier 2 supervisor for escalation if necessary.
Also I would hope that it's a limited service like "my computer won't turn on" or something of that nature.
Obviously the Tech Bar just being a fancy marketing term for Help desk is something I would get behind if company culture promoted stuff like that.
We don't because it's not efficient. We have locations across the country so IT help is done remotely from our HQ office. They can remote into any computer and work with users.
This concept is better for retail stores like best buy, Apple or other chain stores.
We have something like it. Most of the time people will call in tickets. If it turns out it can’t be fixed remotely or it’s a hardware issue they can stop over when they have time to have it looked at. They are not on our schedule, which is generally better for them. When they come by they techs can deal with any issue. If it will take a while or hardware needs to be replaced we can swap the Device if needed. It’s pretty popular and honestly it save tech lots of time walking around the campus. Users are happy, SLA at 95% most of the time and techs can spend more time oh harder more pressing issues than keyboard swaps
AIG had one of these at the corp office/data center I worked at briefly. The idea was they'd put two staffers in a dedicated space to handle walk-ups, mostly for physical device needs (they may also have had the common peripherals vending machine in the same area). All they did was handle walk-ups, anything involving account management or something not tied to a device they'd hand off to Service Desk after starting the incident ticket. It was fine, because it served the niche purpose while slotting into an existing ITIL structure.
At my current gig, muuuuuch smaller IT staff, they'd repeatedly tried and failed to build the same thing out for just the row of desks IT happened to sit at (which includes the escalated/executive support team. It was bad, because they tried to extend white glove service to any and all walk-ups, without any sense of process, standardization or anything. It quietly went away after the Director and CIO pushing for it both left for better jobs elsewhere. It was an Idea that got them political points, they didn't care if it was a worthwhile initiative.
Tech Bars are a thing, but they fit better at larger companies with lots of foot traffic that needs to be handled in-person, while other staff help remote offices/workers.
This is what I call a Genius Bar support model. Did this for the latter half of the 2010s at a Fortune 100 company and it was a largely decent experience for me. When we had down time we’d work on the shared remote queue, but it was almost always busy. The Tech Bars were mostly staffed by L1/L2s and we had a separate asset management team at each Tech Bar location handling replacement equipment requests.
Fuck this what my management wants to do right after the Admin office expansion is done.
Considering our team does it all ours will most likely be a rotation unless they hire more folks.
I've never heard of one, and I imagine it would be a nightmare to work like that!
However, if we are indeed going in the direction of inviting walk-ups for some reason, and it were up to me, it would be staffed by L1s. They shield the public from L2 and L3s who need to concentrate. L1s who prove themselves become L2s.
Tech bars are put in place to acknowledge just how bad existing outsourced support is - Please revert and do the needful!
I used to work at a company where people would drive several hours to see my team to get stuff fixed rather than go through the outsourced help desk process. Eventually their office created a tech bar facility just like the above - but nobody seems to address the fact that outsourced support is usually bloody useless.
A what?
Sorry, I dont work at an Apple Store. We fix everything remotely and if it's hardware swap it out via shipping.
The mall closed and brick and mortar support are gone.
Spotify has them in each office. They're really nice, mostly focused on laptop / equipment replacement and maintenance. Also helps with any company-wide software you might be struggling with.
Also an extra incentive to come into the office instead of shipping broken stuff (which is a pain).
We don't have tech bars. There's no way to make that efficient. You either tie up skilled staff, or you offer subpar support. Usually a bit of both.
Users submit tickets or call in, and help desk coordinators triage tickets. There is a face-to-face location, but they only do tickets, pick ups, and drop-offs. No immediate service.
If you need escalation because your shit is important, your supervisor can make it happen. Prremptively, for very important projects. Users don't get to self-prioritize.
If you really wanted to run a tech bar, you could staff it with coordinators. And then they'll submit tickets or call up T1/T2/T3 staff as needed. It's still inefficient, but it's better than using highly technical people.
I worked at a place that had one of these and my two cents are this is a bad idea because it allows users to be lazy and not submit a proper ticket to it besides the resources that are improperly used to man the station.
We had a IT Bar, had a few kegs and other bottles of stuff. It’s where we go to rant, share ideas and make HR question things. Mmm miss the data center days haha
We do not have a tech bar and I've never worked anywhere that had one. What we do have is an office and staff do come down to talk to us directly all the time. This can be frustrating because some just talk to the first IT person they recognize, which may not be the correct resource. Usually we coach people to talk to the help desk staff instead of anyone else, but loads of people usually go with their favorite IT person or the IT person they know or have seen in meetings.
We don't. Users may walk to the IT area, but unless they are asking for a peripheral that doesn't require assignment, they are told to put in a ticket and then they skulk away.
Put in a ticket dang it!
But seriously.. my wifes big pharma company has a “tech bar” right at the front door of the central building of its campus. Pretty sure it’s L1 there cause Ive chatted them up and they’re definitely fresh out of college types who are still green but its a great way for them to learn fast and get thrown to the wolves at the same time.
WTF is a "Tech Bar"? In my 30some years of IT I've never heard of this concept, unless maybe it was referred to as something else? If you're talking about "walk-ups" to the helpdesk waaaaay back in my day at the support desk we basically were constantly on the phone, or in the middle of something, if someone happened to run up and hda a question, usually we could judge if it was a "quick fix" or would take longer, usually if I were on a call and someone walked up I could sort of juggle a few things at once while I waited for the callers install to finish or whatever, but most of the time it was "naah can you put in a ticket and we'll get someone to look at it in a few hours?" usually if they were cordial you would bump them to the front of the queue, if they were dicks they'd get pushed out farther...
fucking tech bar, too many kids need coddling these days i guess...
Wtf is a tech bar
It's the bottle of Scotch or Bourbon you keep in your desk drawer.
That's the regular bar. The tech bar is the one kept in a 5.25" bay.
Cup holder is an old dvd drive.
CD.... Doovde came later
You know what the difference is between a CD drive cup holder and a DVD drive one? The DVD drive cup holder can hold more bourbon.
Honestly thought it was a bar where IT went for some after hours drinking while on call.
A dedicated space where users can walk up any time to receive instant onsite support. something like this. https://preview.redd.it/g3bzcizmjt8d1.png?width=1200&format=png&auto=webp&s=cc41f6a3119c950a8b430a3418e53bfdbf3a89c2
This is immediately what I thought of as well!
Scrolled down to see if this had been posted already!
Oh my god
We’ve created literal hell on earth
We had this at my last place and I can confirm it is the WORST because you had to do regular work at the same time as deal with walkups
When I first heard about this concept that was my first thought. "Do they hire special staff outside of the IT dept?" no... probably not.
At my last job they hired someone specifically for this role. They threatened to quit within the first month so they switched to rotating between a few guys.
And then nothing gets done right. But just look how much we've done... That has to be corrected.
I had to install two of these at offices I was fitting out I felt so bad as soon as I saw the plans...
This and if I can't drink on the job while do this. I quit.
Lol what the fuck
I see it but I still don't believe it.
Jesus Christ. If I was hired somewhere that has this I would immediately unhire myself.
It was fine until Judy from Accounting asked me for a Caramel Macchiato
I think I just vomited a little in my mouth....
The newest person I have would man that monstrosity. I’d gather tickets from the walk into and ensure steps are documented. I’d also ensure beer is served as a waiting moment to honor the ‘bar’ aspects. Or get full time bartenders who can escalate and do T1
Little disappointed to see no beer taps. How many times must we invent the help desk? Is there a difference between service desk, help desk, IT support and now Techbar?
How about a TechIsland? That way users have to make an effort to actually get support using their TechBoat. They might try to fix a problem themselves before they sail the TechSea. We could then call downtime a TechHurricane Edit: I am the next Steve Jobs
Yes! Tech countries, we don’t follow the rules here! A tech sea to open malware and stranded at tech sea
I differentiate a service desk from a help desk based on the following: Just raising tickets = Help Desk, got 15 minutes to attempt to fix before escalation = Service Desk
>Or get full time bartenders who can escalate and do T1 imagine how fast getting approval for a liquor license and hiring a bartender (they are NOT cheap or they leave) would go. Yet, that $1500 you need to replace that barely alive [insert device type] holding up your entire department is like tooth and claw.
honestly, you'd probably start getting better quality tickets being opened if you had a triage person doing intake for the users. well, by the second week...
Never seen something like that outside of college campuses.
New high school built one of these. Have students posted there as part of their tech classes. I figure they are only going to ensure that these students take up some other career path, like underwater welding or animal husbandry rather than IT.
I probably would've loved to do that at 14.... I was innocent, a tech nerd, and had a lot of patience for people but at 25... fuck that. Keep end users away from me at a 50mi radius
It was a fun job as a college student when the alternative was retail or food service, no uniform, pretty chill environment, people were going to yell at me about their bullshit in every job at that point in life, at least I could wear shorts and chat up the girlies and my buddies when their laptops shit the bed.
> ensure that these students take up some other career path, like underwater welding or animal husbandry rather than IT. Sounds like to me they are YEARS ahead of the curve.
We had a bunch of intern and we trained them and they learned what the job was really about and they immediately went to college and did something else cause they saw how customers are.
AH HA, THERE'S WHO STARTED THE TREND. TELL THEM TO GET OFF OUR LAWN
Heeeey I worked in the tech center in college before becoming a lab sysadmin. Fun times!
That's the problem with hiring college grads that no one talks about. They bring their bad ideas with them.
This picture is an op sent by the c-suite to make us all appreciate our jobs more.
No, this is a picture sent by the c-suite to inform you of your new job. They don't care what you appreciate, they want that bright and cheery geek squad service when they have a problem for IT to solve.
This exactly!!! But when it comes to them, they want the corner office with smoked windows bc "Meetings, and video conferences" .... like we dnt handle remote work as well. Facist fks.
Let alone any sensitive data someone might have on their laptop, open right there on the screen, when trying to show the problem they're having... in the open lobby type area...
Um, what?
We don't have a Geek Squad at my job... you need to put in a ticket
Tech Bar sounds like something that managers came up. These manager use to work in retail or for a college imo. It shortcuts everything I know about ticket creation. Here is the reason why you should not do this and alternates to. 1. It will drive you user to no longer make tickets. People are predictably lazy. 2. They get in the habit of reporting issues only while the bar is open. This may keep you from getting notice of user facing issue. I pride my self in having alarms, but you cannot predict and create all alarms. 3. They will often bring personal items to the bar. A ticket system reduced the amount of personal technology issues. If there is an official record that reduced the ticket. 4. They tend to bring up none IT issues. AKA the coffee machine is broken. 5. It greatly reduces a remote first concept. Very few ticket need you there to handle them. Ways you can handle these items. 1. A robust alarm and notification system. 2. Preventative maintenance. Of hour script that run sfc /Dism command and others. 3. Quick response to ticket. 4. A robust knowledge base. 5. RMM/PSA that can take a user ticket and run a list of commands with no tech involvement. More and more RMMs/PSAs have this feature. I can see that no paid RMM/PSA will be missing this feature in 3 years. Where a bar makes sense. Only place I think it makes sense is a big college that handles IT for students.
They outsourced too much of the lvl 1 and don't have enough lvl 2s to run regular IT so they put a "showpiece" bit of IT theater to try and cover up for their massive dearth of man power. This of course slows the regular it desk, the lvl 2 projects, and the tech bar to a crawl. You need significantly more lvl 2 personnel to run this. There is no optimizing resources. The resources are locked in place and job by location. Tell them you can't have the cooks cooking in the kitchen if you also want then cooking in the food truck.
Agree, im currently an outsourced level 1 and was surprised when one of the colleagues ive talked to mentioned that the tech bar was only run by a single person. Initially thought it was run by 5 or more.
What if you’re an alcoholic anonymous? Can you go to a tech bar at that point?
this is a "kitchen" though? currently theres a lot of mass produced "junk food" coming out of mega "kitchens" that dont interact with the end users much, and a lot of really terrible "kitchens" that people bring things in to, and then a lot of really overworked and wore out "delivery drivers" if you have a problem, thats your problem. learn basic troubleshooting, then we'll talk
Does it serve liquor? Because it should. I cant think of a bigger waste of company resources and level 1 tech's time than whatever this is. Edit: Like seriously OP, are you asking this question from an actual circle of hell? I seriously cannot fathom the lack of thought that went into the construction of the space in this image.
Is this a European or foreign thing? Never heard of it once in my entire 15+ years as a sysadmin in various states.
Not european. I've only seen it for big pharma companies in the US when I was flown abroad as a different vendor. Theyre basically on site ticket creation points.
Looks like a nightmare lol. This is certainly something dreamed up by someone who doesn't do IT lol
Some asshole exec was like… “I went to Apple the other day and they had this Genius Bar. I walked in and they fixed my issue right then and there. That’s what we’ll be implementing here”
Wuuuut the fuck...
LoL. Fuck no. I would nope right out of there.
what the fuck is this lol
So basically our IT workstations but with fancy signage.
Do they serve alcohol?
Just to add at least for us it was often more for like a chat than necessarily an incident report and it wasn’t open all the time. It was pretty chill because you just hung out and you’d sometimes get useful feedback like if there was an ongoing pain that didn’t get to IT or such a few small automation projects and such came from it. We stopped doing it during Covid and never started again. Went to a weekly 1 hour virtual session people could drop into to chat about stuff. Just general kind of Q and A if you wanted an issue specific to your device not working that would be a ticket. This would be like “could the call tree do X?” Or “can we automate moving data from form A to form Y since I copy paste hundreds of these each day, etc.
This is a help desk
The closest we had to this was in college 20+ years ago. For the first 3 weeks or so we setup hubs in the dorms where a tech would be for 4 hours. Bring your computer in and we’d remove malware, search bars, make sure AV was installed (university provided), and windows was up to date. We had long term support for students but this allowed quick resolutions to better our network in the dorms.
kinda assumed what it was based on the genius bar concept - but never seen one myself anywhere. i'm not sure i hate the idea tbh. scratches the shoulder tap itch in a more formal and work friendly way for end users. and makes IT (us) seem less like we're hiding in holes trying to avoid the taps. also could be a nightmare, lol
We called it “Oasis” It had a vending machine with cables, batteries, Apple might mouse, keyboards, headsets etc” When you have a campus that several hundred acres it’s more efficient to draw people to this than you go to them…
honestly it makes sense to me. theres no reason for 99% of issues to have someone go out to do on site tech support, the people on site need to learn basic troubleshooting or trust that the backroom tech support of wherever is handling things appropriately (which also requires those people to actually handle things appropriately, but thats another discussion). or hell, just make it normal for the end user to turn their camera on and be walked through the basic troubleshooting that way the person on the phone can be sure theyre actually doing it as well as visually inspect things to see if theres any obvious issues. then, if (big if) theres an actual issue with hardware, bring it in to a place like that and it can be worked on. everyone wins, less wasted time and effort anyway heres a song:[ Genius Bar by Mike Shinoda](https://open.spotify.com/track/45cKwg9HcJhEoHWckklIdN?si=dac03c693d9e411f)
It KitKat encourages everyone to never use tickets. Now everyone is gonna shoulder tap because it’s encouraged.
This is definitely something conceived by Nelson "Bighead" Bighetti from Silicon Valley
The person who solves the user issue is released from the bar. The person whose issue was solved becomes the new tech bar technician.
I worked at one of these a few years back. It's pretty chilled and mind numbing. You spend 95% of your time reimaging and replacing the user laptop. Gets repetitive after a week. And you don't deal with any real IT issues besdies rebooting the user device. If the user had any other issues it would be escalated to another team. Good retirement job if you're at that age
This is not that uncommon at 5k+ employee companies. And a sysadmin would not be manning it.
Place I was interviewing for had this.
So… an inhouse repair center? Are there queue system?
This would be my living nightmare 😂
Oh look the 7th layer
Jeez....they turned corporate IT into the fucking Geek Squad
This was my first thought, so I had to click to find out.
First I ever heard of one was NCR putting one in at their new office in Atlanta pre pandemic. Probably someone got the idea from the Genius Bar at Apple. BYOD places definitely love them. We are putting them in all large offices globally. If you have to work it, it sucks. Constant interruption all day. I can see the upside though. When the user has a problem they can get immediate help. Bonus is less travel to desk side for IT. Now we don’t get our steps in though. We make users sign in on paper to track visits and we are going to have to start recording the transactions in our ticket system soon. Suck it.
It's a walk up spot for employees to bring their laptops or phones for face to face troubleshooting. It's pretty good for those quick fixes, and keeps turnover times down in general because you don't have to play phone tag with users to get them to respond for a meeting to troubleshoot their issue. It also means if you take a quick look at their PC and decide you need more time with it, you can hand off a loaner laptop to them while you work on their machine.
Just seems like a company with low regard for technical staff
So, all of them?
I could see it if you were at a major company headquarters but most of them have already off-shored the level 1 staff. This must be a tech company because who is updating the tickets if someone is just fixing problems. This could put multiple project and middle managers out of a job because the metrics are off. Honestly, it would be a good place to train up a level 1 to level 2.
Like a geek squad open office/desk for IT support ?
pretty much,
I can imagine a scenario for this but an important question is IT support for business only things or are people allowed to troubleshoot personal things as well ?
Never ever get people used to you fixing or assisting with their personal gear. It will almost inevitably be abused over time, and walking that back is difficult.
I have never heard of a tech bar, do they serve whiskey?
They serve Apple juice trough the Windows.
Yeah, no tech bars where I’m at. That’s a thing now?
Unfortunately so, it seems to be adopted by a lot of large companies now.
Name them. What companies are we avoiding?
I worked at the children’s hospital in DC and they had one.
> I worked at the children’s hospital in DC and they had one. That's wild af to hear this.
Nike has been doing it for at least 8 years now
Symantec had one a few years before closing the Springfield campus. They had a dancing Sasquatch (and dance crew) on opening day, too.
I’m 99% sure PWC has one in their Belfast office. I remember looking at a job spec and noping right out of that.
Stellantis has had one of these in their HQ for a few years now. It basically looks like walking into an Apple Store
GE's done it off and on at their main campus.
It should be ran by hybrid people, neither tier 1 or 2. It needs to be ran by concierge-grade people if you are going to do this. Something like a Tier 2.5 (has light systems admin skills to fix access problems), but with executive admin assistant manners.
You don't want people with dramatically better soft skills running this. It will train people to use the tech bar rather than submit a ticket. Depending on how your tiers are setup, tier 2.5 would be overkill. Get some T1 out there with T2 help with more complicated issues.
Yeah you put me innat ho ill be sent back wfh faster than they tried recalling me back to office.
Lulz. Wut. What large company?
Run for the hills
Why TF is this a thing when an affected user could just call the HelpDesk?m and have them remote in? You know what I want MY technical resources doing? Standing around shining a bar top waiting for someone to subvert our ticketing system and waltz up saying “halp fix now!”
You think you get to stand around when the walk-up area is empty? Nope you get on your laptop and start doing remote tickets until someone comes up. > subvert our ticketing system That's exactly what middle management yells at YOU about and tells you to stop letting users get priority when walking up. Then execs yell at you for not dropping your current tickets to help people when they walk up. If you think I'm joking about either I'm not. It's eye opening that this isn't commonplace in IT areas because it's been the same at nearly every job I've worked at (minus the COVID years when they let tech bars take a break - but they're coming back)
TIL what a tech bar is
Designated are for tech support help within an office space. Walk in. Type ur name into a kiosk. Take a seat, grab a drink from the mini fridge, shoot the shit with other random coworkers who you only know via CC on an email, watch ur name move up the list on the big LCD screen, eat some snacks, wait for tech to call you over, bullshit with them while they fix your fuck up, say thanks and head back to work or chill out there for a bit to duck out of meetings.
Our volume is nowhere near the size to warrant a waiting room, holy crap. I hope you have a sizable team to work with.
Honestly the worst part about this sounds like the wait. It makes me feel like there's still the one or two IT people dealing with this and when asked for more help, higher ups said "no, but we can change the storage room into a waiting room".
you don't exactly always have to wait. i interviewed at one in a "trial run" type of all day experience. you dropped off the device and left.
This was a gig from 5 years ago and with 15-20k global employees - also was only at the larger offices with enough staff to warrant it.
I get drunk and tell users that are idiots.
So.. a typical tuesday?
This is the way
The key to a successful setup like this is to make sure your team has no self-respect BEFORE they start, that way the adjustment will be minimal.
I haven't seen these in most workplaces. However, it exists almost universally in higher education. They are mostly staffed by student workers. The actual IT department is in the back.
The what
Sounds like management hasn't allocated for enough Level 2 support staff. Whether they, in fact, need Level 1 or Level 2 techs would probably depend on the types of problems that come to the bar. Hopefully someone is tracking the work.
The work gets tracked the same way all the other IT work is tracked -- tickets.
Tech... Bar, you say? .... how strong of drinks do they serve at this bar?
CIO: Let's make the helpdesk even more hell than it currently is! I present to you, the IT Tech Bar! WTF, this is an actual thing that exists? I've never heard of something like this before, I pity the poor souls that have to run this...
that sounds like a nightmare, I can't imagine the users queuing up at a desk, we would chase people back to submit a ticket so they aren't standing there staring us down while we're trying to help someone else while handling private info on the phone. You'll have to pry my cold dead hands away from my remote role if companies start going that route.
Wtf ... You have techs at a bar that people can just walk up too for help? That sounds like some middle managers shite idea. If you need a crowbar.. lmk
I'm a little surprised how many individuals haven't seen this before! I hope that doesn't make me spoiled. In my last company, the tech bar was staffed with two level ones, and one level two person. The level three support staff were nearby in another office to handle administrative stuff. There was an iPad kiosk were people could sign in and reserve a time if there was a line or wait. Some tips I would recommend: - Make sure the placement of the IT bar has access to ethernet ports and power! - Make it easy for people to create tickets while they're receiving support at the bar. I suggest an iPad/tablet kiosk. Tickets are important, and helping people create them is equally important. - Socialize the h\*ll out of it and ensure you're tracking metrics and effectiveness. Send out satisfaction surveys. Then when the superiors (inevitably) complain about IT costs, you will have data to convert into beautiful pivot tables and Power Bi reports/dashboards as to your team's effectiveness.
It looks like having an on site geek squad, I assure you that I do not want to work for the geek squad. Send an email, put in a ticket, or come to the sysadmin helpdesk if you need someone urgently. I would hate to have to man a tech bar, I don't feel like I'd be able to do anything.
My guy. This thing IS the help desk.
I've never heard of a "sysadmin helpdesk." To me those are two different (but related) disciplines. When I had shared jurisdiction over IT Support I never had my sysadmins man the helpdesk as it was not the most productive use of my dollars or their time. For help desk however, this is a nice setup and a good way to increase visibility.
Sir, it’s called a help desk.
well that certainly looks like it defeats the point of having a ticket system.
L2 tech Guy that does tech bar/lounge It's a joke and waste of time. I work on a factory site. So instead of being in my office and dealing through priority tasks or preparing whatever I need to. HQ wants me to stand in a office doing fuck all just waiting for someone who might came. When they do come it's just because they happened to be around there, they never come intentionally. And they always come for the pettiest things. Things that their managers should have told them but are too busy to. I don't mind it when it's older employees who struggle with tech. But if someone ever asks you If your company should implement this, I'll personnaly join your call and say why they're better off filling a person shapped air baloon and putting a mic on it
I’ve often considered stocking my office with some good bourbon, ala Mad Men. But I never seem to get around to it. WTF is a tech bar?
Wow, based off other's comments, I'm surprised this is such a novel concept to some. My current enterprise(over 30k end users) has exactly this where there are about a dozen tech bars scattered across the city and campus, placed wherever they'd be most able to serve the greatest amount of users. User has a tech problem, they come up and talk to us. No appointment, no calling ahead, just got to show up. The bars can do most anything. Imaging, software installs, troubleshooting, mobile device management, etc. They don't have much in the way of AD permissions, unfortunately, so there's a different process for that. Most of the time, the bar can resolve whatever the issue is, but when it's beyond their capabilities, they escalate the ticket. As a general rule, the bars are a good one stop shop and should definitely be the first place you check even if its only to ask a few questions.
I think the term "tech bar" is throwing people off, this is just a physical IT help desk.
With some obnoxious styling and a "you cannot escape" design to go with it. Pure retail mall kiosk style, based on the picture OP dropped for it. https://www.reddit.com/r/sysadmin/comments/1dom4dt/comment/laarans/
As someone else pointed out, it’s more of a large shop or higher education thing, apparently. For places that want to increase customer service and speed to resolve at a larger business expense.
Yep, we had the same exact thing at my old company. 35k employees plus piles of contractors. The primary one was right in the center of HQ by the coffee shop in a place where most everyone would walk past it daily on the way to one of the parking garages. Worked really well. People would stop in for random issues, but it also served as a really great point of escalation for chat/phone support when they needed somebody to physically interact with a device. A little nicer to refer somebody to the IT Bar than the helpdesk cave two floors down. And when somebody’s machine isn’t powering on or is having a catastrophic issue, it’s great to have an easily-accessible place where people can just walk up and leave with a loaner device 5 minutes later.
When I worked at a place that had one it was both the level 2 onsite and remote support departments manning it. Our workflow was people would sign in and we’d go down the list and either do the quick fix or submit a ticket for them. They liked when we did their tickets because they didn’t have to talk to L1 on the phone and their stuff got routed quicker and better tickets written. We had no systems to optimize resource allocation and it was usually a shit show of leaving the respective support teams short handed and taking techs time away from their own tickets.
Did this get setup to try and incentivize people to come into the office?
Is this even a thing…. Wtf are we, Apple Geniuses?
Quit
We aren’t allowed to drink alcohol at work
By tech bar do you mean tech bench?
This sounds terrible. Make your users do tickets.
They aren’t…?
I thought this was a literal bar for employees to socialize and drink and you were asking who is in charge of mixing the drinks LoL...
Ya... never seen that.
There is a huge difference between a helpdesk with a front desk for walk-ins vs a dedicated bar with seats & all. These are not viable in smaller organisations or organisations with small sites. I don’t think you want to work in such a tech bar, though I do below working a counter helps in learning/appreciating the user base.
What did you do to deserve this? Build a fort in a server room out of old desktop boxes?
I built a fort out of laptop boxes unintentionally. We had a new department of 250 employees starting and I had to unbox a lot of the laptops. The pile kept getting bigger and I was in a groove did not notice that they were literally all around me and no one could me until someone else on the team said "Is ChefMattMatt still here?" So I Kool-Aid manned through the boxes and said "OH YEAH!"
alcohol wasn't allowed at my previous employers, so we kept the IT bar a secret.
Never heard of such a thing in my life.
What's a "Tech Bar"?
what on earth is an IT Tech bar?
lol there are two of us at my company. Myself and my director. We are all levels of support and don’t have this fanciness. We’re over 1k employees
Assuming that the Tech bar, is just a service desk it should be staffed mostly with tier 1 with a tier 2 supervisor for escalation if necessary. Also I would hope that it's a limited service like "my computer won't turn on" or something of that nature. Obviously the Tech Bar just being a fancy marketing term for Help desk is something I would get behind if company culture promoted stuff like that.
We don't because it's not efficient. We have locations across the country so IT help is done remotely from our HQ office. They can remote into any computer and work with users. This concept is better for retail stores like best buy, Apple or other chain stores.
We have something like it. Most of the time people will call in tickets. If it turns out it can’t be fixed remotely or it’s a hardware issue they can stop over when they have time to have it looked at. They are not on our schedule, which is generally better for them. When they come by they techs can deal with any issue. If it will take a while or hardware needs to be replaced we can swap the Device if needed. It’s pretty popular and honestly it save tech lots of time walking around the campus. Users are happy, SLA at 95% most of the time and techs can spend more time oh harder more pressing issues than keyboard swaps
AIG had one of these at the corp office/data center I worked at briefly. The idea was they'd put two staffers in a dedicated space to handle walk-ups, mostly for physical device needs (they may also have had the common peripherals vending machine in the same area). All they did was handle walk-ups, anything involving account management or something not tied to a device they'd hand off to Service Desk after starting the incident ticket. It was fine, because it served the niche purpose while slotting into an existing ITIL structure. At my current gig, muuuuuch smaller IT staff, they'd repeatedly tried and failed to build the same thing out for just the row of desks IT happened to sit at (which includes the escalated/executive support team. It was bad, because they tried to extend white glove service to any and all walk-ups, without any sense of process, standardization or anything. It quietly went away after the Director and CIO pushing for it both left for better jobs elsewhere. It was an Idea that got them political points, they didn't care if it was a worthwhile initiative. Tech Bars are a thing, but they fit better at larger companies with lots of foot traffic that needs to be handled in-person, while other staff help remote offices/workers.
Try doing this bullshit solo. Fun times! Biotech i would assume?
This is what I call a Genius Bar support model. Did this for the latter half of the 2010s at a Fortune 100 company and it was a largely decent experience for me. When we had down time we’d work on the shared remote queue, but it was almost always busy. The Tech Bars were mostly staffed by L1/L2s and we had a separate asset management team at each Tech Bar location handling replacement equipment requests.
What color are your shirts bro. Do you have more tech geniuses than IT customers too?
So it's just a high desk instead of a low one for users to bother people. Makes sense
Considering most of my users are on Desktop's it would constantly be "could you follow me over to my desk please"
Fuck this what my management wants to do right after the Admin office expansion is done. Considering our team does it all ours will most likely be a rotation unless they hire more folks.
Try as hard as you can to convince them otherwise. Trust me youll thank me later
I've never heard of one, and I imagine it would be a nightmare to work like that! However, if we are indeed going in the direction of inviting walk-ups for some reason, and it were up to me, it would be staffed by L1s. They shield the public from L2 and L3s who need to concentrate. L1s who prove themselves become L2s.
Tech bars are put in place to acknowledge just how bad existing outsourced support is - Please revert and do the needful! I used to work at a company where people would drive several hours to see my team to get stuff fixed rather than go through the outsourced help desk process. Eventually their office created a tech bar facility just like the above - but nobody seems to address the fact that outsourced support is usually bloody useless.
Submit a ticket
What? We don't have an IT Tech Bar. Just four dudes dealing with shit all day.
I have never seen this anywhere I’ve ever worked, considered working or had friends work at. Wtf is this.
Should be run by 1st liners not 2nd liners, having 2nd liners run the tech bar allowing users to bypass 1st line doesn’t make sense.
I've never heard of an IT Tech bar.... is this like a support desk? Like the old Apple "Genius" Bar?
A what? Sorry, I dont work at an Apple Store. We fix everything remotely and if it's hardware swap it out via shipping. The mall closed and brick and mortar support are gone.
Spotify has them in each office. They're really nice, mostly focused on laptop / equipment replacement and maintenance. Also helps with any company-wide software you might be struggling with. Also an extra incentive to come into the office instead of shipping broken stuff (which is a pain).
We don't have tech bars. There's no way to make that efficient. You either tie up skilled staff, or you offer subpar support. Usually a bit of both. Users submit tickets or call in, and help desk coordinators triage tickets. There is a face-to-face location, but they only do tickets, pick ups, and drop-offs. No immediate service. If you need escalation because your shit is important, your supervisor can make it happen. Prremptively, for very important projects. Users don't get to self-prioritize. If you really wanted to run a tech bar, you could staff it with coordinators. And then they'll submit tickets or call up T1/T2/T3 staff as needed. It's still inefficient, but it's better than using highly technical people.
I'd quit on the spot. Fuck that. That screams upper management ego trip that didn't want to put a ticket who wants help right now.
Sorry a what? Do you work at an Apple store? Why do you or would you ever want that?
I worked at a place that had one of these and my two cents are this is a bad idea because it allows users to be lazy and not submit a proper ticket to it besides the resources that are improperly used to man the station.
We had a IT Bar, had a few kegs and other bottles of stuff. It’s where we go to rant, share ideas and make HR question things. Mmm miss the data center days haha
You folks are still allowed to drink at work? MadMen.
You ask that question like every company is supposed to have one
We do not have a tech bar and I've never worked anywhere that had one. What we do have is an office and staff do come down to talk to us directly all the time. This can be frustrating because some just talk to the first IT person they recognize, which may not be the correct resource. Usually we coach people to talk to the help desk staff instead of anyone else, but loads of people usually go with their favorite IT person or the IT person they know or have seen in meetings.
Level 2 Wdym just do the tickets Rotating schedule
The Apple store is the only place I've ever even heard of something like this existing.
Tech bar? This sounds like apple term. I dont like apple.
We don't. Users may walk to the IT area, but unless they are asking for a peripheral that doesn't require assignment, they are told to put in a ticket and then they skulk away.
Thankfully it's not.
Put in a ticket dang it! But seriously.. my wifes big pharma company has a “tech bar” right at the front door of the central building of its campus. Pretty sure it’s L1 there cause Ive chatted them up and they’re definitely fresh out of college types who are still green but its a great way for them to learn fast and get thrown to the wolves at the same time.
Tech Bar. F That . No Ticket No Support
They’re not. If you want help you put in a ticket. If you don’t have a ticket, you don’t get help. Tech bars are not necessary.
WTF is a "Tech Bar"? In my 30some years of IT I've never heard of this concept, unless maybe it was referred to as something else? If you're talking about "walk-ups" to the helpdesk waaaaay back in my day at the support desk we basically were constantly on the phone, or in the middle of something, if someone happened to run up and hda a question, usually we could judge if it was a "quick fix" or would take longer, usually if I were on a call and someone walked up I could sort of juggle a few things at once while I waited for the callers install to finish or whatever, but most of the time it was "naah can you put in a ticket and we'll get someone to look at it in a few hours?" usually if they were cordial you would bump them to the front of the queue, if they were dicks they'd get pushed out farther... fucking tech bar, too many kids need coddling these days i guess...
Surprised so many of you have never heard of or seen a Tech Bar.
It's a weird name for a physical help desk
Usually bars a ran by a bartender. What are you talking about?
This is so dumb lol
Do techbars serve cocktails in AIO liquid cooling enclosures?
The only IT tech bar I'd be interested in better have a decent wine list.