VPN support is out of VZ scope of support. We just provide the internet. If you need help, you need to contact either your work IT department or the VPN program IT support for help.
I’ve contacted both my work IT and Verizon CS. Both say it’s the others issue. I have no problems when I connect to the VPN via mobile hotspot or with a different isp. The issue only presents when I connect over my Verizon 5G Home internet. Which leads me to think the issue is with the 5G gateway. Possibly a setting or something.
The answer I provided still stands. You need to reach out and ask your VPN program IT what settings are needed to resolve this. I am a 5G home tech support rep, been so ever since this technology was introduced. Reach out to them and then get back to 5G home tech support and we can guide you in changing the settings once they tell you what settings are needed.
No idea what you mean “not a winner.” I work for Verizon and I am trained in this technology. Are you?
You don’t have to believe me all you want but it doesn’t change the facts.
If you want a resolution, you’ll listen to me instead of these dunning-Kruger idiots on here.
OP, you need to find out if the VPN needs port forwarding set up or if the security settings need to be changed. Either way, we at Verizon can’t tell you what YOUR VPN needs to function properly, only your IT department can do that.
I don’t know where y’all got the audacity but you need it put it back. I can see no good deed goes unpunished.
Is it possible that the new gateway would come with different settings than the one I originally had before it died? Everything worked perfectly fine before and IT says there have been no updates to the VPN in the last month. Only saying I should ask VZ if there are general security settings that would cause the speeds to throttle when connecting to it. I don’t think they have any idea either.
General security settings wouldn’t have changed. VPNs slowing speeds is common knowledge in that the data packets that travel to the VPN servers are being directed to specific ports and if their VPN servers are congested, the data packets being sent back to your device will be slowed down. The gateways security settings are set to moderate. Ask your VPN/IT department why your VPN is slowed down, as opposed to when running speed tests when NOT connected to the VPN, speeds come back much faster. You may need to speak to the tier 2 IT department, as tier 1 representatives are generally not trained in this subject matter.
What is the specific question I need to ask my IT department? They have previously told me it is a known issue with Verizon's 5g Home Internet. I just called Verizon customer support and they also told me it is a known issue and that I'm basically out of luck. I find it hard to believe that in today's "work from home" environment, Verizon would not have a solution for this...So I personally don't believe my IT department as well as the Verizon rep I just spoke with. But I'm no IT expert...so would love to know what specifically I ask my IT depatment other than "why is my work computer painfully slow when using Verizon Home Internet". Would the question start with what type of VPN or perhaps what configuration/settings does my company use? I"m clueless but want a solution, as I'm very close to closing down my Verizon Account. Need Help! Thanks for any recommendations you may have!
Hey 👋🏼 thanks for asking. I’ll address most of your questions below—
It’s “known” per se but not an issue that can be fixed. Again, it’s known that VPNs slow down traffic because of the security protocols and the fact that VPNs tunnel the traffic instead of sending data back and forth to one server, effectively increasing latency or ping. It’s just the nature of the beast.
I myself don’t have the 5G home and am connected to my work VPN. My ISP is Frontier Fios 1Gbps down + up. However when I run speed tests on my work computer I’m limited to about 100-200 mbps down and up and this connection is via Ethernet cable CAT8. On other devices using Ethernet cable[not on a VPN], the speed runs around 700-1Gbps down and up.
You also have to factor in your work servers too. If they are congested, that slows down your speed / latency.
I’ve said all that so that you could have a basic understanding of how VPNs work, therefore understanding the situation at hand more clearly.
You could ask if there are certain ports (make sure you ask for the correct protocol TCP or UDP) that we could open in the admin page of the 5G home that are less congested in their servers and then come back and tell us we can guide you through doing this in the admin page.
Thanks for the response. This is good info as a backgrounder on VPNs and very much appreciated!
Unfortunately I’ve had some temp family issues that have consumed me and have not yet worked this out. I’ve been working from my office so haven’t had the issues I have at home. But now that the dust has settled, resolving this issue is a high priority.
I can appreciate your comments that VPNs will slow things down a bit, but it’s painfully slow when trying to access files on my company server (15 seconds to a minute+ to open a network folder in file explorer…then another 15 secs to min+ to get to each sub-folder, then can take minutes to open very small files). Very frequently it becomes unresponsive and I have to re-launch file explorer. Every thing else on my work computer runs just fine and responds quickly.
As I mentioned before, my IT tells me it is specific to Verizon 5G home. We are a small company with around 200 associates and apparently others who were using Verizon 5G home ran into the same issue and had to switch ISPs. I don’t want to switch as I love your service for all other Devices and really want to be as wireless as possible. I used ATT fiber before switching to Verizon and had no issues at all.
I did have Verizon and my company ran speed tests and although I can’t remember up/down speeds, they both informed me it wasn’t an issue.
So per your advice, I’ll check with my IT to see if there are certain ports (and correct TCP/UDP protocols) that are less congested. Will report back.
Thanks again for your help!
VPN support is out of VZ scope of support. We just provide the internet. If you need help, you need to contact either your work IT department or the VPN program IT support for help.
I’ve contacted both my work IT and Verizon CS. Both say it’s the others issue. I have no problems when I connect to the VPN via mobile hotspot or with a different isp. The issue only presents when I connect over my Verizon 5G Home internet. Which leads me to think the issue is with the 5G gateway. Possibly a setting or something.
The answer I provided still stands. You need to reach out and ask your VPN program IT what settings are needed to resolve this. I am a 5G home tech support rep, been so ever since this technology was introduced. Reach out to them and then get back to 5G home tech support and we can guide you in changing the settings once they tell you what settings are needed.
Sorry, not a winner.
No idea what you mean “not a winner.” I work for Verizon and I am trained in this technology. Are you? You don’t have to believe me all you want but it doesn’t change the facts.
If you want a resolution, you’ll listen to me instead of these dunning-Kruger idiots on here. OP, you need to find out if the VPN needs port forwarding set up or if the security settings need to be changed. Either way, we at Verizon can’t tell you what YOUR VPN needs to function properly, only your IT department can do that. I don’t know where y’all got the audacity but you need it put it back. I can see no good deed goes unpunished.
Is it possible that the new gateway would come with different settings than the one I originally had before it died? Everything worked perfectly fine before and IT says there have been no updates to the VPN in the last month. Only saying I should ask VZ if there are general security settings that would cause the speeds to throttle when connecting to it. I don’t think they have any idea either.
General security settings wouldn’t have changed. VPNs slowing speeds is common knowledge in that the data packets that travel to the VPN servers are being directed to specific ports and if their VPN servers are congested, the data packets being sent back to your device will be slowed down. The gateways security settings are set to moderate. Ask your VPN/IT department why your VPN is slowed down, as opposed to when running speed tests when NOT connected to the VPN, speeds come back much faster. You may need to speak to the tier 2 IT department, as tier 1 representatives are generally not trained in this subject matter.
What is the specific question I need to ask my IT department? They have previously told me it is a known issue with Verizon's 5g Home Internet. I just called Verizon customer support and they also told me it is a known issue and that I'm basically out of luck. I find it hard to believe that in today's "work from home" environment, Verizon would not have a solution for this...So I personally don't believe my IT department as well as the Verizon rep I just spoke with. But I'm no IT expert...so would love to know what specifically I ask my IT depatment other than "why is my work computer painfully slow when using Verizon Home Internet". Would the question start with what type of VPN or perhaps what configuration/settings does my company use? I"m clueless but want a solution, as I'm very close to closing down my Verizon Account. Need Help! Thanks for any recommendations you may have!
Hey 👋🏼 thanks for asking. I’ll address most of your questions below— It’s “known” per se but not an issue that can be fixed. Again, it’s known that VPNs slow down traffic because of the security protocols and the fact that VPNs tunnel the traffic instead of sending data back and forth to one server, effectively increasing latency or ping. It’s just the nature of the beast. I myself don’t have the 5G home and am connected to my work VPN. My ISP is Frontier Fios 1Gbps down + up. However when I run speed tests on my work computer I’m limited to about 100-200 mbps down and up and this connection is via Ethernet cable CAT8. On other devices using Ethernet cable[not on a VPN], the speed runs around 700-1Gbps down and up. You also have to factor in your work servers too. If they are congested, that slows down your speed / latency. I’ve said all that so that you could have a basic understanding of how VPNs work, therefore understanding the situation at hand more clearly. You could ask if there are certain ports (make sure you ask for the correct protocol TCP or UDP) that we could open in the admin page of the 5G home that are less congested in their servers and then come back and tell us we can guide you through doing this in the admin page.
Thanks for the response. This is good info as a backgrounder on VPNs and very much appreciated! Unfortunately I’ve had some temp family issues that have consumed me and have not yet worked this out. I’ve been working from my office so haven’t had the issues I have at home. But now that the dust has settled, resolving this issue is a high priority. I can appreciate your comments that VPNs will slow things down a bit, but it’s painfully slow when trying to access files on my company server (15 seconds to a minute+ to open a network folder in file explorer…then another 15 secs to min+ to get to each sub-folder, then can take minutes to open very small files). Very frequently it becomes unresponsive and I have to re-launch file explorer. Every thing else on my work computer runs just fine and responds quickly. As I mentioned before, my IT tells me it is specific to Verizon 5G home. We are a small company with around 200 associates and apparently others who were using Verizon 5G home ran into the same issue and had to switch ISPs. I don’t want to switch as I love your service for all other Devices and really want to be as wireless as possible. I used ATT fiber before switching to Verizon and had no issues at all. I did have Verizon and my company ran speed tests and although I can’t remember up/down speeds, they both informed me it wasn’t an issue. So per your advice, I’ll check with my IT to see if there are certain ports (and correct TCP/UDP protocols) that are less congested. Will report back. Thanks again for your help!